calgary ab dispatcher/customer service representative Jobs – 3 Openings This Week

Dispatcher/Customer Service Representative
Complete Environmental Group —Calgary, AB
- $55,000–$65,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
Dispatcher
The Gentlemen Pros —Calgary, AB
- Full-time
- Microsoft Office
- Plumbing
- HVAC
Quick apply
7d
Service Technician
Key Equipment Services —Calgary, AB
- $25–$45 an hour
- Overtime
- Customer service
- Driving
- Travel
- Disability insurance
- Dental care
Quick apply

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Dispatcher
Rig Logistics Inc. —Calgary, AB
We are recruiting a experienced professional *Linehaul & LCV Planners* to join our Calgary team, you'll play a pivotal role in driving our operational…
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Dispatch Planner - 1 Year Contract
XTL Transport, Logistics, Distribution —Balzac, AB
Review trip plans and driver logs to ensure accuracy and proper payment. Respond to driver satellite messages and office inquiries in a timely manner.
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Customer Service Representative/Dispatcher
Burrell Overhead Door Ltd. —Concord, ON
\*Answer phones to answer customer inquiries and set up work orders. \*Type in notes of calls and create/complete work orders. Job Types: Full-time, Permanent.
$36,000–$45,000 a year
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Customer Service Representative/Dispatcher
INNOCON INC —Richmond Hill, ON
Prepare as needed reporting on customers, drivers, and operations to assist sales, customer service, and QC teams.
From $23 an hour
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dispatcher/customer service representative jobs near calgary ab

Dispatcher/Customer Service Representative

Complete Environmental Group -
Calgary, AB

Quick apply

Job details

Full-time
$55,000–$65,000 a year

Qualifications

Roll off truck
Customer service
ERP systems
Post-secondary education
Logistics
Microsoft Office
Tow Truck
Organizational skills
Waste management
Business
Communication skills

Full job description

Position Overview:

We are seeking an experienced Dispatcher/Customer Service Representative to join our team based out of our Calgary office. The successful candidate will be responsible for coordinating daily operations, managing driver assignments, and ensuring exceptional customer service delivery. This role is essential to maintaining our operational efficiency and customer satisfaction across our diverse service portfolio.

Our diverse fleet includes heavy-duty waste collection vehicles (front load, side load, and roll-off garbage trucks), specialized equipment (septic trucks, hook lifts, 4500/5500 trucks).

Key Responsibilities (including but not limited to):

Operations Management & Route Coordination

Dispatch drivers according to route assignments, prioritize daily requests, and plan next-day routing for optimal efficiency.
Manage route adjustments when assets are unserviceable and coordinate alternative driver assignments.
Set up new clients, sites, and additional pick-ups in the route software system.
Dispatch external vendors (tow trucks, emergency services, etc.) as needed.

Customer Service & Communication

Action all client and driver service requests received by phone, text, or email while maintaining positive relationships.
Contact clients regarding service updates, missed pickups, access issues, and new service setup.
Quote service pricing per established models and forward complex requests to the sales team.

Data Management & Administrative Tasks

Collect and input all daily operational data, including route information, fuel receipts, scale tickets, and asset tracking.
Complete daily operational dashboards and monthly customer spreadsheets.
Create purchase orders when required.
Maintain asset tracking (bins, etc.) as assigned in the tracking system.
Perform other tasks and duties as assigned by management.

Qualifications:

Post-secondary education in logistics, transportation, business administration, or a related field is an asset.
Minimum 2 years of previous experience in dispatch.
Experience in the transportation, logistics, or waste management industry is preferred.
Knowledge of heavy-duty operations and waste management equipment is an asset.
Experience with dispatch software, route management systems, and ERP systems (Samsara or Navusoft experience is an asset).
Strong organizational skills with exceptional attention to detail.
Excellent communication skills and ability to work effectively with drivers, customers, and management.
Proficient in Microsoft Office Suite and dispatch management systems.
Ability to maintain positive customer and driver experiences under pressure.
Adaptability to last-minute changes and emergency situations.
Strong problem-solving abilities and capacity to multitask in a fast-paced environment.
Ability to work independently and as part of a team.

Company Overview:

Join Complete Environmental, a leading environmental services company with over 30 years of experience serving Western Canada. We're a growing organization comprised of T&T Disposal, Cutting Edge Logistics, and several other established waste management and logistics companies, providing comprehensive solutions including waste management, recycling, septic services, and portable facilities.

As we continue expanding across Western Canada, we offer excellent growth opportunities and career advancement for dedicated team members. We're committed to investing in new equipment, technology, and services, creating a dynamic work environment where employees can build rewarding careers while contributing to essential environmental services in their communities.

We are an equal opportunity employer. Accommodation will be provided as required during the hiring process.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
On-site parking

Application question(s):

What are your salary expectations?
What dispatch software are you familiar with?

Experience:

Customer service: 2 years (required)
tow truck or waste management dispatch: 1 year (preferred)

Work Location: In person

Quick apply

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