AccessSMT / CP Distributors is a leading supplier, installer and project manager of solutions driven offerings in Construction Divisions 8, 28 and 10 which include Architectural Hardware, Access Control and Building Security Systems, Hollow Metal Doors and Frames, Wood Doors and Frames, Specialty Doors, Construction Specialties, Lockers, Partitions, Washroom Accessories and Visual and Display Boards. Please visit our web site at https://accesssmt.com/
We are looking for an energetic and motivated Counter Sales Representative for our Calgary Branch.
The Counter Sales Representative is responsible for responding to all walk-in customers as well as one-time orders, which may be telephoned or emailed into the sales branch. This role is also responsible for ensuring that the appropriate parts and supplies are issued for use by AccessSMT-CP customers.
Essential Duties and Responsibilities
Primary duties include but are not limited to:
· Sorting, storing and issuing parts and supplies for customers
· Responding to phone/email product inquiries
· Preparing quotes (estimating) for counter/phone/email customers
· Detailing specific product required for orders, including hardware, specialty products and hollow metal
· Completing sales orders
· Receiving and processing customer payments accurately
· Pulling material from warehouse
· Assist in inventory management and restocking as needed
· Communicate with purchasing regarding stock levels and special orders
· Creating purchase orders and/or transfer orders for required products as required
· Ensuring high levels of customer service to clients using different mediums including in-person interactions, emails, phone calls, and other modes to reach customers, prioritizing work-load
· Managing walk-in clientele and front counter work, while creating a positive and welcoming atmosphere
· Efficiently tracking and documenting all counter orders into company systems, including inbound support requests, contractor queries, and purchase orders
· Resolving customer and order issues, correcting discrepancies, and finding solutions to problems
· Staying updated on product knowledge and industry trends
Qualifications, Education and/or Experience
· Minimum High School Diploma
· 2+ years of general commercial construction experience with proven ability to read blueprints
· Working knowledge of Microsoft Office Suite (Word, Outlook, Excel and PowerPoint)
· Excellent planning, time management, communication and organizational skills
· Motivated self-starter and team player
· Strong ability to organize, plan, prioritize and work within deadlines
· Previous experience working on parts counter/retail sales
Preferred Skills
· Post-Secondary degree in Architectural diploma/degree is an asset, not required.
· 1-3 years of Sales experience is an asset
· 1-3 years of experience and/or product knowledge of metal doors/frames and related hardware, specialty items such as toilet partitions, lockers, washroom accessories, etc.
· Must be able to work well under pressure without direct supervision
· Ability to work with ERP systems/ Sharepoint/ CERP/ ePWS
Working Conditions
· Desk/counter setting
· Some lifting/carrying products from Warehouse – Ability to lift up to 50lbs
· Phone and Windows based computers with various software programs
At AccessSMT-CP, we put our people first. We understand that our value of unmatched expertise and professionalism come directly from our dedicated team. We are a passionate group that has fun and cares about one another. The growth of our business depends on our people and so we invest in ensuring they grow with our business through career advancement, educational opportunities and security. Once our people are onboard, we work just as hard to keep them by offering competitive base salary, extended medical and dental, Employee and Family Assistance Program, RRSP matching, work flexibility, educational opportunities, career development, additional financial incentives and much more.
Job Types: Permanent, Full-time
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Construction: 1 year (preferred)
- metal doors/frames/related hardware knowledge or: 1 year (preferred)
- sales: 1 year (preferred)
Work Location: In person
