Columbus Associe, support des livraisons Jobs – 1 Openings This Week

Bilingual Associate, Member Experience, Corporate Accounts/ Associé(e) bilingue, Expérience des membres, Comptes corporatifs
Science&Humans —Ontario
- $60,000–$70,000 a year
- Full-time
- Bilingual
- CRM software
- Customer service
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Bilingual Associate, Member Experience, Corporate Accounts/ Associé(e) bilingue, Expérience des membres, Comptes corporatifs
Science&Humans —Ontario
Contribute to knowledge base improvements and initiatives that reduce repeat inquiries. Meet service standards for first response time and resolution time while…
$60,000–$70,000 a year
Quick apply

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Bilingual Associate, Member Experience, Corporate Accounts/ Associé(e) bilingue, Expérience des membres, Comptes corporatifs
Science&Humans —Ontario
Contribute to knowledge base improvements and initiatives that reduce repeat inquiries. Meet service standards for first response time and resolution time while…
$60,000–$70,000 a year
Quick apply

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Bilingual Associate, Member Experience, Corporate Accounts/ Associé(e) bilingue, Expérience des membres, Comptes corporatifs

Science&Humans
Ontario

Quick apply

Job details

Full-time
$60,000–$70,000 a year

Qualifications

Bilingual
CRM software
French
Customer service
English
Customer support
Communication skills

Full job description

Member Experience Associate (Bilingual – English/French)

Location: Remote, Canada-wide (including Quebec)
Reports to: Member Experience Team Lead

About Science & Humans

Science & Humans is Canada’s leading hormone health and longevity platform, serving tens of thousands of members and a growing network of partners. We combine advanced diagnostics, personalized treatment, and digital health innovation to help people live healthier, longer lives.

As we continue to scale, we are committed to delivering an exceptional, seamless experience for every member across their entire journey.

The Opportunity

We are looking for a Bilingual Member Experience Associate (English/French) to support our members across Canada in a fully remote capacity.

You will play a critical role in delivering high-quality, empathetic support while ensuring consistency in service standards, documentation, and resolution quality. This role goes beyond handling requests—you will also identify trends, reduce friction, and contribute to improving the overall member experience.

We welcome applications from bilingual candidates across Canada, including those based in Quebec.

Role Summary

The Member Experience Associate delivers high-quality support across the full member journey. This role owns case resolution, service standards, and documentation quality, while providing trend insights to internal teams (AM/SPM/I&S) to improve outcomes and reduce friction.

Key Responsibilities

Handle inbound member requests, including triage and resolution, with clear and empathetic communication
Meet service standards for first response time and resolution time while maintaining high-quality documentation
Escalate urgent or high-risk cases using defined processes and maintain ongoing communication with members
Contribute to knowledge base improvements and initiatives that reduce repeat inquiries
Provide weekly and monthly insights on trends, including top contact drivers, friction points, and bilingual demand patterns

Qualifications

2–5+ years of experience in customer support, member experience, or service roles
Bilingual proficiency in English and French (written and verbal)
Strong communication skills with a high level of attention to detail in documentation
Comfortable using ticketing systems and CRM tools
Ability to handle sensitive situations with professionalism, empathy, and sound judgment

Why Join Science & Humans?

Work remotely from anywhere in Canada
Be part of a mission-driven company focused on health, longevity, and real impact
Collaborate with a growing, high-performance team
Opportunity to contribute to improving member experience at scale

Work Location: In person

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Bilingual Associate, Member Experience, Corporate Accounts/ Associé(e) bilingue, Expérience des membres, Comptes corporatifs

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