Part-Time Night Auditor - Holiday Inn Express Whitby
Why Join Us?
We are currently hiring a Part-Time Night Auditor to join our dynamic team. The Housekeeping Supervisor will be responsible for all aspects of the daily operations of the housekeeping department in a hotel environment. This role includes working with the hotel team to develop and implement procedures that ensure exceptional cleanliness standards, optimize staff productivity, enhance guest satisfaction, and maintain the property's overall appearance and competitiveness in the market.
The right candidate will be a dynamic leader, focused on quality and service. We are seeking someone who can bring a new fresh perspective to our operations. You have charisma and a "can do" attitude that inspires and motivates your team to perform at their best. You have strong attention to detail and are self-motivated. You're open to new thoughts and ideas, enjoy working with people, and take pride in creating a clean, welcoming, and comfortable environment for guests and employees alike.
What We Offer
- Work alongside passionate, like-minded team members who take pride in what they do
- Be part of Silver Hotel Group, a company committed to respect, appreciation, recognition, and fun
- A dynamic hospitality environment with opportunities to meet people from around the world
- Education Reimbursement (for you and your children)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development opportunities
- Team Building Events and Culture of Recognition Program
- Hotel Stay Discounts
Your Role
Reporting to the Guest Service Manager;
In this role, you will:
- Provide exceptional customer service to all guests.
- Welcome, greet, and assist guests, including performing check-in and check-out procedures.
- Respond to guest inquiries and handle requests professionally and promptly.
- Answer incoming phone calls and process new reservations efficiently.
- Perform night audit duties, including balancing revenue and settlement accounts.
- Ensure accuracy in daily transactions and follow all cash-handling procedures.
- Maintain guest security through proper handling of room keys and personal information.
- Adhere to company policies and procedures while completing operational tasks such as maintaining files and preparing the system for the next day.
In addition to the core job requirements, skill sets and work-related experience, the Night Auditor will illustrate the ability and passion to:
- Live the corporate culture, personifying it in daily interactions with both guests and team members.
- Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels.
- Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
What You Bring to the Table
- Exceptional customer service skills.
- Excellent written and verbal communication skills are essential.
- Opera experience is an asset.
- Must be friendly, energetic, enthusiastic, and self-motivated.
- Available to work days, evenings, weekends, and/or holidays as required;
- Must be legally authorized to work in Canada.
This posting is for an existing vacancy.
About Holiday Inn Express Whitby
Holiday Inn Express Whitby is the closest IHG-branded hotel to the General Motors plant in Oshawa and offers convenient access to Highway 401 and local attractions, including the Whitby History Museum, Iroquois Park, and Class Act Dinner Theatre. Our 100% smoke-free hotel features excellent amenities, including the region's only hotel suites with in-room Jacuzzis. Our modern and comfortable accommodations help guests feel at home, while our Fitness Centre and proximity to a variety of restaurants enhance the guest experience. The hotel is within walking distance of the Whitby GO Station, approximately 10 km from Oshawa Airport, and only an hour by train from downtown Toronto.
What's Your Next Move?
If you're ready to step inside a space that's upbeat and vibrant, and help others do the same, join us!
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.
At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.
As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.
Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.
The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.
