Position Summary
The General Manager is the senior on-site leader responsible for the overall performance, culture, resident experience, and operational success of the retirement residence.
This role provides leadership to the residence’s management team and ensures that all departments work collaboratively to deliver a safe, welcoming, service-focused, and resident-centred environment. The General Manager is accountable for day-to-day operations, occupancy performance, financial oversight, regulatory compliance, team engagement, and the overall reputation of the residence within the community.
The ideal candidate is a strong operator and people leader with experience in retirement living, seniors housing, healthcare, hospitality, or another service-driven environment. This individual must be comfortable balancing resident care, hospitality, compliance, sales, staffing, and financial performance while supporting a positive culture for residents, families, team members, and community partners.
Key Responsibilities
Leadership & Operational Management
- Provide leadership, direction, accountability, and support to all department managers and supervisory staff within the residence;
- Oversee the overall operations of the residence to ensure excellence in resident experience, quality of service, hospitality, compliance, and operational efficiency;
- Establish and maintain a positive workplace culture focused on teamwork, professionalism, accountability, and employee engagement;
- Ensure departmental leaders are effectively managing day-to-day operations in accordance with company standards, policies, and legislative requirements;
- Lead by example and promote a resident-centred approach throughout all departments;
- Develop and implement operational strategies and continuous improvement initiatives that support the long-term success and sustainability of the residence;
- Represent the residence professionally within the community, with residents, families, staff, healthcare partners, referral sources, and regulatory agencies;
- Maintain effective communication between departments, residents, families, and the Management Company.
Occupancy, Sales & Community Relations
- Provide leadership and oversight to sales, marketing, community outreach, and occupancy initiatives designed to attract and retain residents;
- Support and drive the sales process within the residence while ensuring occupancy targets, forecasts, and revenue expectations are achieved;
- Review occupancy trends, inquiry activity, market conditions, competitor positioning, and operational challenges;
- Report findings and recommendations to the Management Company as required;
- Work collaboratively with department leaders to enhance the overall resident experience and reputation of the residence;
- Build and maintain strong relationships with referral partners, healthcare providers, families, community organizations, and other external stakeholders;
- Encourage innovative programs and services that strengthen resident satisfaction, resident retention, and community presence.
Resident Experience, Care Oversight & Quality Assurance
- Promote a culture that supports resident dignity, independence, engagement, comfort, and quality of life;
- Ensure resident services, care, hospitality, culinary, housekeeping, maintenance, wellness, and recreation programs meet company standards and resident needs;
- Work collaboratively with the Director of Care, nursing team, and department managers to ensure resident needs are identified, communicated, documented, monitored, and addressed appropriately;
- Maintain effective systems for resident satisfaction, service delivery, incident follow-up, documentation, and family communication;
- Support the timely, professional, and compassionate resolution of resident and family concerns;
- Ensure culinary, recreation, wellness, and lifestyle programs comply with applicable standards and support residents’ quality of life;
- Participate in resident and family council meetings as required and respond appropriately to feedback, concerns, and recommendations.
Financial & Business Management
- Assist with the preparation and oversight of annual operating and capital budgets in collaboration with the Management Company;
- Monitor financial performance, operating results, staffing levels, labour costs, departmental expenses, and revenue performance to ensure fiscal responsibility and operational efficiency;
- Ensure payroll, staffing, scheduling, purchasing, and expense practices align with approved budgets and operational requirements;
- Work collaboratively with the Staff Accountant to ensure monthly resident charges are accurately posted, reviewed, and reconciled in Yardi Voyager;
- Review financial and operational reports regularly and implement corrective actions where required;
- Support occupancy and revenue growth while maintaining strong cost control and service quality;
- Oversee inventory control, purchasing practices, and vendor relationships to ensure the appropriate use of supplies, services, and equipment;
- Oversee the maintenance, repair, and capital planning needs of the residence to ensure the property is maintained to a high standard;
- Ensure all capital expenditures are appropriately budgeted, reviewed, and approved by the Management Company;
- Provide all required operational, financial, regulatory, and compliance reports to the Management Company in a timely and accurate manner.
Human Resources & Team Development
- Provide leadership and oversight to recruitment, onboarding, retention, performance management, employee development, and succession planning;
- Support department managers in building strong, engaged, and high-performing teams;
- Promote ongoing education, professional growth, and leadership development throughout the organization;
- Ensure performance evaluations are completed consistently and support managers in establishing goals and development plans for employees;
- Act as a resource and mentor to department leaders in the areas of employee relations, coaching, conflict resolution, and performance improvement;
- Maintain familiarity with applicable employment standards, workplace policies, collective agreements, and disciplinary processes;
- Ensure all significant employee relations matters are reported to the Management Company as required;
- Promote a safe, respectful, inclusive, and professional work environment.
Compliance, Risk Management & Administrative Systems
- Oversee operational systems, policies, procedures, internal controls, and documentation standards to ensure efficiency, consistency, and compliance throughout the residence;
- Ensure all legislative, regulatory, health and safety, fire safety, public health, and company requirements are maintained and adhered to;
- Support inspection readiness and ensure any required corrective actions are completed in a timely manner;
- Ensure staffing and scheduling practices support resident care, service delivery, and operational efficiency;
- Oversee emergency preparedness, incident reporting, follow-up, and risk management processes;
- Ensure effective communication systems are in place between departments, residents, families, and the Management Company;
- Monitor maintenance, repairs, physical plant standards, and property presentation to ensure the residence is safe, clean, attractive, and well maintained;
- Promote a culture of accountability, safety, quality improvement, and regulatory compliance.
Other Responsibilities
- Maintain membership in relevant professional organizations where appropriate and remain informed on industry trends, legislation, and best practices;
- Demonstrate professionalism, accountability, sound judgment, and ethical leadership at all times;
- Understand and effectively utilize the lines of authority, communication, and operational flexibility within the organization;
- Ensure all health and safety policies and procedures are followed by employees throughout the residence;
- Promote a safe working environment and promptly address or report hazardous conditions and incidents;
- Perform other related duties as required to support the effective operation of the residence.
Key Success Measures
Success in this role will be measured by the General Manager’s ability to:
- Maintain a safe, welcoming, and resident-centred environment;
- Achieve occupancy, revenue, and operating performance targets;
- Build, support, and retain a strong leadership team;
- Improve employee engagement, accountability, and retention;
- Maintain strong resident and family satisfaction;
- Ensure compliance with all applicable regulatory and company requirements;
- Manage budgets, staffing, expenses, and resources responsibly;
- Strengthen the residence’s reputation in the local community;
- Lead operational improvements that support long-term sustainability.
Qualifications
Education & Experience
- Minimum of three to five years of progressive leadership experience in retirement living, seniors housing, healthcare, hospitality, property operations, or another service-driven environment;
- Demonstrated experience leading managers, supervisors, and multidisciplinary teams;
- Experience in operations management, occupancy development, financial oversight, customer service, and team leadership;
- Experience in retirement living, long-term care, healthcare, hospitality, or residential services is considered a strong asset;
- Experience with sales, marketing, resident experience, healthcare operations, compliance, or quality improvement is considered an asset;
- Proven ability to lead organizational improvement initiatives and drive operational performance.
Skills & Competencies
- Strong leadership, judgment, communication, interpersonal, and problem-solving skills;
- Ability to build strong relationships with residents, families, staff, healthcare professionals, referral partners, and external stakeholders;
- Strong business acumen and comfort working with budgets, staffing plans, operating reports, billing processes, and performance metrics;
- Practical understanding of resident-centred service delivery, hospitality, compliance, and risk management;
- Strong organizational and time management skills with the ability to manage competing priorities and operational deadlines;
- Ability to coach, mentor, and hold teams accountable in a professional and constructive manner;
- Sound judgment, professionalism, tact, and diplomacy when managing sensitive situations;
- Commitment to continuous improvement, service excellence, and quality of life for seniors.
Additional Requirements
- Must be able to work flexible hours as required to support the needs of the residence;
- Moderate travel may be required for meetings, training, community engagement, or company-related responsibilities;
- Must maintain a strong understanding of relevant legislation, industry standards, best practices, and company policies;
- Must demonstrate ethical leadership, accountability, and a commitment to health and safety at all times.
Why Join Vedanta Living?
Vedanta Living is committed to creating a warm, respectful, and supportive environment where residents feel at home and team members feel valued.
As General Manager, you will have the opportunity to lead a residence where hospitality, care, community, and operational excellence come together. This is an opportunity for a hands-on, people-focused leader to make a meaningful impact on residents, families, employees, and the broader community.
Application
Qualified candidates are invited to apply with a resume and cover letter outlining their leadership experience, operational background, and interest in retirement living.
Vedanta Living is committed to fostering an inclusive and accessible recruitment process. Accommodation is available upon request for candidates participating in all stages of the selection process.
Pay: From $80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
Work Location: In person
