columbus market ops lead Jobs – 4 Openings This Week

Account Manager
Solera —Ontario
- Full-time
- Business development
- Travel
- Leadership
Quick apply
Student Recruitment Officer
Durham College —Oshawa, ON
- $40.39–$46.64 an hour
- 8 hour shift
- CRM software
- Marketing
- Customer service
3d
Oshawa - AG/IND - Sales Representative
Manulift —Oshawa, ON
- Sales
- Business development
- Communication skills

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Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets. Perform regular reviews of cost, quality, safety and productivity…
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market ops lead jobs near columbus

Account Manager

Solera -
Ontario

Quick apply

Job details

Full-time

Qualifications

Business development
B2B sales
SaaS
Account management
Leadership
Communication skills

Full job description

About Us

Solera is a global leader in data and software solutions, transforming every stage of the vehicle lifecycle into a connected digital experience. We serve over 235,000 partners across 90+ countries, processing more than 300 million transactions annually.

Our innovative culture and cutting-edge technology help dealerships improve operations, drive growth, and deliver measurable results.

About the Role

We are looking for a Account Manager, Dealer Solutions to manage and grow a portfolio of automotive dealership accounts.

In this role, you will own customer relationships, renewals, retention, and expansion revenue. You’ll partner closely with internal solution experts to ensure customers fully adopt our solutions and achieve measurable business outcomes.

This is not a hunting role — focus is on retention, growth, and customer success within an existing book of business.

What You’ll Do

Customer Relationship Management

Serve as the primary point of contact for dealership stakeholders (Dealer Principals, GMs, Fixed Ops, BDC, OEM reps)
Build strong, long-term relationships and act as a trusted advisor
Conduct regular business reviews and strategic check-ins

Renewals & Retention

Own contract renewals from strategy through execution
Identify at-risk accounts and implement recovery plans
Communicate clear ROI and value to customers

Account Growth & Expansion

Develop quarterly and annual account plans
Identify upsell/cross-sell opportunities across:
DMS
CRM
Service solutions
Marketing tools
Drive revenue growth within your book of business

Product Adoption & Performance

Partner with solution experts to improve customer adoption
Support dealerships in achieving:
Improved service operations
Better lead conversion
Increased marketing ROI
Translate insights into actionable account strategies

Customer Health & Risk Monitoring

Track usage, satisfaction, and KPIs
Manage escalations and proactively address issues
Maintain accurate account health insights and action plans

Cross-Functional Collaboration

Work with Customer Success, Product, Support, and Marketing teams
Provide feedback on product enhancements and market trends

Travel

60–75% travel based on territory

What We’re Looking For Required Qualifications

3–6+ years of experience in:
Automotive SaaS
Dealership technology
Automotive retail operations
Experience managing a portfolio of customers (retention + growth)
Strong knowledge of dealership workflows:
Fixed Ops, Variable Ops, CRM, Marketing
Excellent communication and relationship-building skills
Data-driven mindset with ability to translate insights into recommendations

Preferred Qualifications

Experience with DMS, CRM, Service, or Marketing platforms
Background in dealership roles (BDC, service, sales, or marketing)
Familiarity with OEM programs and compliance requirements
Experience with account planning frameworks

How Success is Measured

Renewal rate and churn reduction
Net Dollar Retention (NDR) and expansion revenue
Product adoption and usage metrics
Customer satisfaction (NPS/CSAT)
Quality of account plans and execution

Key Skills

Customer relationship management
Strategic account planning
Business acumen in automotive operations
Communication and influence
Cross-functional collaboration

Why Join Us?

Work with a global leader in automotive SaaS
High-impact role with direct influence on customer success and revenue growth
Collaborative environment with strong support from product and performance teams
Opportunity to work with top dealership groups across the world.

Apply Today

If you’re passionate about automotive technology, customer success, and growing strategic accounts, we’d love to hear from you.

Benefits:

Casual dress

Work Location: On the road

Quick apply

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market ops lead jobs in columbus

Account Manager

Student Recruitment Officer

Oshawa - AG/IND - Sales Representative

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