At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!
ACCOUNTABILITY OBJECTIVE
Under the direction of the Regional Director of Operations, the General Manager (GM) is accountable for managing and providing leadership to the residence in accordance with established policies philosophy, objectives and standards.
BACKGROUND/QUALIFICATIONS
- Preference given to individuals with a degree or diploma in a related field, such as business, health and/or hospitality and have a proven work record in hospitality, retirement, and/or health.
- Has demonstrated excellent leadership skills and financial management skills.
- Written and verbal fluency in English is required.
- Must have proficient computer skills (i.e. Word and Excel).
- Preference given to individuals with 3-5 years of experience working with seniors.
- Has some experience working within a union setting.
- A resident-oriented individual, whose visions and values align with those of the residence.
KEY RESPONSIBILITIES
- Participates in the Verve Quality Improvement (VQI) program and helps implement VQI initiatives.
- Coordinates the community relations team and their activities. Assists with the development of ads, promotional campaigns, development of collateral, tour path development, top ten lead/prospect review, and database management.
- Participates in community meetings.
- Analyzes market data and market rates in conjunction with the Regional Director of Operations Directors of Sales and Marketing.
- Meets with prospective residents and their families. Conducts tours in the absence of Sales staff.
- Conducts annual performance appraisals of the management team and addresses any performance issues.
- Recruits, interviews, and selects management candidates. In addition, coaches and mentors managers (succession planning). May also support managements to be coaches and mentors themselves, including participants in the Aspiring General Manager program.
- Leads and oversees, in conjunction with the Regional Director of Operations, the development of annual objectives and goals to set the tone and direction for operations for the coming year(s).
- Encourages team members to participate in the annual Team Member Survey. Ensures the survey results are analyzed and follow-up measures are taken.
- Promotes good communication and a healthy work environment to achieve a high level of team member satisfaction.
- Implements capital and operational budgets, in conjunction with the Residence Management Team, Corporate Finance Team, and Regional Directors.
- Monitors financial performance of departments. In addition, monitors inventory and purchasing activities and manages capital projects and expenditures.
- Seeks out new revenue generating opportunities to implement in the residence.
- Monitors and takes action on accounts receivables for both residents and team members.
- Reviews and signs residency agreements (and related documents). Ensures appropriate rate and service charges are recorded and signed by the resident or responsible party.
- Prepares monthly variance reports (budget versus financial results).
- Approves/signs off on invoices and payroll.
- Provides ongoing educational in-services for team members and residents on provincial regulatory authority and related issues.
- Leads strategic planning process and plays an active role in leadership team meetings.
- Ensures the delivery of quality services to maximize resident satisfaction.
- Makes recommendations to the Regional Director regarding development/modification to operational policies and procedures.
- Builds internal and external relationships with residents, families, regulatory affairs, suppliers, corporate support office, community groups, etc. Advocates, collaborates and communicates with these groups to optimize the exposure of the residence in the community. Ensures a positive image is seen by the community.
- Complies with all corporate policies and procedures.
- Completes all required mandatory training/education.
- Performs other duties as assigned by the Regional Directors Team or designate.
- Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.
All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.
Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.
