1x SEASONAL AND 1x ANNUAL ROLE AVAILABLE
Cottage locations:
Woody - https://maps.app.goo.gl/6WXNuDHZ8SD5p56M9
The OG - https://maps.app.goo.gl/6QmpHEd5wsjPedwN9
Are you yearning for a working environment that nurtures a sense of belonging, offers an authentic opportunity to grow personally & professionally, and cares deeply about people, where you can also bring your kiddos or fur babies? Wegotchu!
We’re a small & mighty cottage rental business making some great sh!t happen. We’ve been renting out our three large Muskoka lakeside cottages for more than 15 years. We excel at what we do by being human - offering enlivening experiences & authentic connections to our guests & ourselves. We’re heartfelt about giving people from all walks of life a fair shake at enjoying FANtastic cottage getaways, while also working hard to be a thriving business.
We’re different - both in what we do and how we do it. We’re looking for someone who’s resilient, courageous and open minded - you meet challenges head on, and love soaking up the wisdom of the people around you. In turn, we offer an environment that warmly appreciates your talents & energy in genuine, wholehearted ways. Let’s build community & grow together!
JOB OVERVIEW
As long as you possess the below Non-Negotiables and Personal Attributes, we are open to hiring a Coordinator, Sr Coordinator, or Lead (depending on your level of experience).
We wanna be upfront that we’re looking for 3 peeps for some seasonal support over our busy summer season (May-October) and 1 peep for a permanent role, both part-time <3
This position reports to the Cottage Care Coordinator and is responsible for ensuring that every guest has a FANtastically enlivening getaway, including a breathtaking first impression of the cottages with gasps of, “Wow. Wow! WOW!” at every turn.
Across any given month, 90% of your time will be caring for changeovers, which are the 5-6 hours we have between guests where you’ll be restoring the pizzazz to the cottage in preparation for our next set of guests. The remaining 10% of your time will be at the cottage when there’s availability, devoted to executing enjoyable & inspiring DIY projects with the whole team.
Projects range from straightforward (eg diving into deep cleaning; refreshing with paint touch ups; caring for yardwork) to diy or renovation work (eg refinishing siding, decks, & docks; laying new flooring; building an indoor treehouse - yup!) to enlivening improvements (eg evolving our Escapades™ offering; implementing wonderful ways of surprising & delighting our guests; sharing opportunities to appreciate & celebrate with one another).
Success in this position involves creating and offering consistency & stability to ourselves and our guests ahead of every getaway. As someone who loves visual aesthetics, combined with your talent for exceptional cleaning, and a knack for restoring beauty & order, you’ll help propel us towards achieving and maintaining our high standards for FANtastic getaways.
RESPONSIBILITIES & DUTIES
- Care for the day-to-day Changeovers & processes with a big heart & high standards
- Maintain the quality of all cottage elements & offerings to bring joy, ease, & peace to our guests
- Maintain organisation and inventory of supplies needed to effectively care for changeovers
- Create FANtastic first impressions through organised, heartfelt staging & personalized getaways
- Creating intuitive organisation within the cottages that offers guests ease & enjoyment
- Communicate & collaborate in the remediation of any issues that would impact safety & experience
- Participate & contribute in cottage evolutions during empty periods at the cottage
Lead level:
- Managing supplies & equipment that bring efficacy to each changeover
- Facilitating relevant planning & training to promote changeover consistency
- Contribute to meeting strategic & financial goals (reducing refunds, promoting additional features)
- Evolve & embed guest-centric solutions in our changeover processes that result in positive repeatable outcomes
BENEFITS
- Growth opportunities, both professionally and personally
- Vacation & personal leave days (physical, mental & emotional)
- Working environment continuously designed & evolved for our overall wellness
- Flexible working
- High autonomy
- We excel at acknowledging & appreciating one another
- Mentoring available
- Opportunity to exercise left brain (logic, science, time & communication), right brain (creativity, art, intuition & imagination) and heart
- Aaaaand discounted cottage getaways with your loved ones :)
LOCATION
We’re open year round and seasonally looking for someone who can reliably commute to the cottages at your own expense to care for them, and connect in-person with fellow co-creators.
We have three cottages in Muskoka, Ontario - two are 20 minutes north of Orillia/south of Gravenhurst. One is 20 mins east of Bracebridge. If in doubt, check us out on the map at the bottom of our hiring webpage.
In order to get larger projects done, the project work is usually done in chunks of time, once a month (such as a Mon-Fri working getaway that could include staying overnight at the cottage. Bring your loved ones too!)
SCHEDULE
You must have the ability to work on our busiest days - Fridays, Sundays and Mondays as well as occasional Tuesdays & Thursdays - including holidays and holiday periods.
QUALIFICATIONS
We are open to hiring either a Lead (who will come prepared to lead us in our strategic direction as well as making some great sh!t happen) or a Coordinator/Sr Coordinator (who will come prepared to learn and grow toward becoming a Lead by soaking up insight, wisdom & experience).
Education
- Any level education (while there’s no specific accreditation requirements, we are looking for someone with life smarts and who is continuously nurturing their emotional intelligence)
Skill & Experience
- Customer Care: Charming, laidback & fun-loving guest care & connection skills - in person, on the phone, and in writing
- Cleaning: Skilled in residential or hospitality cleaning with a genuine passion for bringing order and ease into tidy spaces
- Staging: Ability to identify and enhance the visual appeal of a space by curating beauty & harmony within it
- Detail-Oriented: Spotting, understanding (& actioning) on small elements that bring big impact
- Strategic Planning: Organise, plan and prioritise tasks to promote efficacy & quality of work
- Communication: Tech savvy (or keen to learn) when working collaboratively & proactively within a team
- Root-Problem Solver: Sees solutions instead of obstacles (and actions accordingly)
- DIY Skills: Skilled in basic residential maintenance & repairs with an impressive level of attention & care
Optional (not required but a great bonus):
- Tourism: Preference for experience in tourism & hospitality / short term rentals
NON-NEGOTIABLESWe’re looking for someone who’s after a sense of connection, both with the people we work with, and the work that we do. In order to thrive in our working environment, you must embody the following:
- Integrity: By having strong self-awareness, your choices & actions consistently align with your value for respect, openness & honesty. You deeply understand what it means to be responsible and accountable for your actions, which makes you effortlessly reliable and trustworthy.
- Intelligence: You enjoy taking what you’ve learned and transforming it into practical wisdom, as well as being grateful for any wisdom shared with you. You often find yourself exploring & integrating new ideas into how you work to nourish your needs for purpose & efficacy.
- Energy: You’re energetic and enthusiastic, especially when it comes to hands-on work. You’ll be working with people with a lot of passion & commitment, who are effective at continually getting great sh!t done, so if you thrive on accomplishments, you'll love it here with us!
- Possibility Mindset: You believe in can over can’t, possible over impossible, with a glass that’s always half-full. You easily navigate moments of anxiety, fear, and hopelessness, to make way for feeling trusting, giving, encouraging, optimistic, relaxed and hopeful.
- Growth Mindset: You believe that our most basic abilities can be developed through dedication and hard work. You see feedback as a gift, and are intrinsically energized and motivated to improve. From your deep self-awareness, you know when to ask for help and you do so regularly.
We’re going to wait patiently for compatible co-creators to join us, so respect your valuable time & energy (and ours) by only applying if you already possess the above Non-Negotiables. If you do possess them, and have been embodying them for eons, whoot whoot. Wanna work with us? Let’s make it happen :)
PERSONAL ATTRIBUTES
All of the above Non-Negotiables plus you possess a:
- Deep love of people & connecting with them (if not, don’t apply!)
- Comfortable, confident & charming presence - on the phone, in person & in writing
- Love for puzzles and rising up to a good challenge
- Extraordinary capacity for organisation - finding calm & order in chaos
- Ability to stay focused on the big picture, while also having exceptional attention-to-detail
- Impressive ability to recognise, “I don’t know what I don’t know” & seek wisdom from others
- Passion for nature and/or cottage getaways
And you are:
- An elite performer (you’re notably effective at getting great sh!t done)
- Smart AF (yup, we wrote that ;)
- An explorer at heart (you love to delve into the unknown)
- Boundaried, with high emotional maturity
- Curious & open-minded
- Pumped by the challenge of tapping into your creative side!
- A feminist (seriously, you’ll be surrounded by deeply motivated women so get used to it)
- Confident & humble
- Respectful (if you enjoy belittling yourself or others, or engaging in gossip, mooooove along)
- Trustworthy
- Great with money - both yours and other people’s!
- Resilient (you’re comfortable with, and embracing of, uncertainty)
- Agile / adaptable, with a positive attitude
- Self-aware and genuinely invested in personal growth
All the best,
Christine (and the whole Trenanthia Cottage caboodle)
Job Types: Part-time, Fixed term contract, Seasonal, Casual
Pay: $22.00-$25.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
Application question(s):
- Where are you in your possibility mindset right now, and why?
- Where are you in your growth mindset right now, and why?
- What are your top five values, and why?
- Which position are you applying for, and why? (Coordinator, Sr Coordinator, or Lead)
- Why do you want to work with us?
- In less than 100 words, why should we hire you?
- Are you available approx. 10am to 5pm on Thursdays, Fridays, Sundays & Mondays?
- Are you ready, willing & able to care for small repairs & maintenance?
- Are you ready, willing & able to communicate via mobile apps & reporting tools (chat app, online forms, etc)?
- Are you ready, willing & able to travel to the cottages, which are along Muskoka countryside, come rain, snow, or shine (2-4 times a week)? (see our cottages location here: https://www.trenanthiacottage.com/cottages)
Work Location: In person
