Location: Ottawa, Canada
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.
Technical Publications Team Lead
Ottawa, ON./ Victoria, B.C./ Halifax, N.S., (CAN.) - Hybrid
Thales is looking for a Technical Publications Team Lead is a high-level individual contributor role designed to facilitate the day-to-day coordination of the Technical Data Package (TDP) lifecycle. Reporting directly to the Technical Documentation Manager, this role is essential to supporting the Manager by providing consistent workflow oversight, technical review, and process coordination within a complex defence environment.
The Team Lead acts as a functional link between the Manager and the project teams, ensuring that documentation tasks stay on schedule and adhere to required standards. This position is dedicated to the functional execution of documentation processes and quality assurance, serving as a key pillar of support for the Technical Documentation Manager in maintaining the integrity and delivery of all technical data products.
Regulatory Compliance Requirement
This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.
Key Areas of Responsibility
- Workflow Coordination & Management Support
-
Operational Triage: Assist the Manager by triaging daily Document Change Package (DCP/r) requests and Problem Incident Reports (PIR), ensuring they are appropriately tracked and progressed through the lifecycle.
-
Daily Workflow Oversight: Monitor the progress of tasks assigned to staff and contractors to ensure delivery timelines for major programmes are met, escalating potential bottlenecks to the Manager.
-
Reporting & Visibility: Maintain and update Dashboards and KPIs to provide the Manager with a clear, real-time view of technical data package status and team productivity.
-
Documentation Standardisation: Develop and maintain work instructions, style guides, and instructional materials to assist the team in producing consistent, high-quality output.
-
Technical Review & Quality Assurance
-
TDP Gatekeeping: Perform thorough peer reviews and technical checks on various publications (CFTOs, LSARs, BOMs, and drawings) to ensure compliance with military and customer standards before final approval.
-
Change Package Processing: Review and prepare disposition recommendations for Document Change Packages, liaising with technical contributors to address requirements and coordinate revisions.
-
Audit & Review Support: Assist the Manager in preparing for Physical Configuration Audits (PCA) and design reviews by organising evidence, tracking progress, and ensuring the final TDP is logically structured.
-
Verification Coordination: Track and report on the status of technical verification activities to ensure all products are accurate and compliant with the support solution.
-
Systems & Process Support
-
Workflow Administration: Oversee the day-to-day operation of the Master Data Management Portal, using SharePoint and Nintex to process deliveries to external stakeholders and clients.
-
Process Enhancement: Identify manual bottlenecks and assist the Manager in implementing automated solutions using VBA, SQL, or XML to improve team efficiency.
-
Tool Maintenance: Serve as the primary functional user for the OmegaPS suite and related logistics tools, identifying bugs and coordinating resolutions with vendors to ensure system availability.
-
ILS & Stakeholder Liaison
-
Cross-Functional Alignment: Coordinate with Obsolescence, Sparing, and Engineering teams to ensure that publication updates are synchronised with Integrated Logistics Support (ILS) functions and LSAR entries.
-
Data Indexing: Facilitate the indexing of documentation in accordance with the National Defence Index of Documentation (NDID) and the relevant Equipment Family Tree (EFT).
-
Education: Minimum 2-year technical programme diploma from a recognised institute in a related technical field (Mechanical, Electrical, Software, or Naval Architecture) or eligibility for registration as a technician.
-
Experience: * Minimum of 5 years of demonstrated experience in the production, revision, and coordination of complex Technical Data Packages (TDP).
-
Proven experience in a senior analyst or coordinator role within a defence, marine, or aerospace environment.
-
Technical Knowledge; Comprehensive understanding of Integrated Logistics Support (ILS) and LSAR management; Advanced proficiency in OmegaPS, IPESA, SharePoint, and Nintex Workflow;Strong ability to interpret engineering drawings, technical manuals, and Bills of Materials (BOM).
-
Specialised Skills: Functional familiarity with SQL, XML, and VBA to support documentation management.
-
Compliance: Direct experience navigating military and Department of National Defence (DND) regulations and standards.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
-
Certifications: Successful completion of a Technical Writer Ontario College Graduate Certificate or equivalent experience.
-
Specifications & Documentation: Advanced knowledge of S1000D specifications, IETM formats, and CFTO formatting (including government-adopted technical publications).
-
Military Infrastructure & Industry Context: * Familiarity with DRMIS, the NDID, and cataloguing within the Canadian Forces Supply System.
-
Direct experience with DND In-Service Support (ISS) contracts and supporting operational military assets.
-
Standardisation & Analysis: * Familiarity with Logistics Support Analysis (LSA) and formal requirements (MIL-STD-1388-2B, GEIA-STD-0007).
-
Exposure to LSA application software such as OmegaPS.
-
Data & Databases: Proficiency in Power BI and Microsoft Access is considered a strong asset for data visualization and tracking.
-
Language: Bilingualism (English/French) is highly desirable.
-
Certifications: Successful completion of a Technical Writer Ontario College Graduate Certificate or equivalent experience.
Special Position Requirements
-
Schedule: 40 hours per week.
-
Physical Environment: Hybrid position – which is a mix of working from home and onsite (in office, at customer site or on-board ships alongside in harbour).
-
Travel: Occasional domestic travel maybe required in support of the ships.
What We Offer
-
Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
-
Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
-
Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
-
Company paid holidays, vacation days, and paid sick leave.
-
Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
-
Employee Discounts on home, auto, and gym membership.
Why Join Us?
Say HI and learn more about working at Thales click here.
The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash 75,000.00 - 105,000 CDN Annual.
This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.
AI
We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.
#LI-Hybrid
#LI-AR1
Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian Enhanced Reliability security clearance.
