edmonton ab technical support analyst Jobs – 14 Openings This Week

IT Analyst (Northstar Hyundai)
Go Auto —Edmonton, AB
- 8 hour shift
- Customer service
- Microsoft Office
- Computer networking
- Dental care
- Flexible schedule
9d
Tier 2 Technical Analyst
Accurate Network Services —Edmonton, AB
- $27–$32 an hour
- Full-time
- Hybrid work
- Azure
- Windows
Quick apply
8d
Technical Support Analyst
Vantix Systems Inc —St. Albert, AB
- Contract
- Heavy lifting
- Customer service
- Windows
2d
IT Support Analyst / Systems Technician
The IT Crowd —Sherwood Park, AB
- $40,372.52–$81,738.06 a year
- Full-time
- Hybrid work
- Azure
- English
- Windows
- Mileage reimbursement
Quick apply
1d
IT Application Support Analyst
Tri-global Solutions Group Inc. —Edmonton, AB
- Up to $71 an hour
- Contract
- Azure
- AWS
- Agile
Application Support Analyst
Long View Systems —Edmonton, AB
- $69,960–$91,822 a year
- Hybrid work
- Azure
Global Service Desk (GSD) Analyst
Long View Systems —Edmonton, AB
- $22 an hour
- Temporary
- Hybrid work
- Customer service
- Communication skills
System Support Analyst
Ledcor —Edmonton, AB
- Full-time
- Computer science
- Azure
- Computer Science
12d
Technology Support Analyst II
Sterling Crane Canada —Edmonton, AB
- Full-time
- Azure
- Engineering
- Windows
Help Desk Analyst - Senior
Recutify Inc. —Edmonton, AB
- Full-time
- Remote
- Azure
Quick apply
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Application Help Desk Analyst
Cloudtrend Inc. —Edmonton, AB
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
8d

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Tier 2 Technical Analyst
Accurate Network Services —Edmonton, AB
You hold a valid driver’s licence and have access to a reliable vehicle for occasional onsite client visits. Answer client calls from the team phone queue and…
$27–$32 an hour
Quick apply
8d
Global Service Desk (GSD) Analyst
Long View Systems —Edmonton, AB
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
$22 an hour

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Endpoint Systems Support Analyst
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Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.
Technical Support Analyst, Applications
Scotiabank —Toronto, ON
And technical support of the production and development environments. Assist with the selection, design, build, and implementation of new Windows-based…

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technical support analyst jobs near edmonton ab

IT Analyst (Northstar Hyundai)

Go Auto -
Edmonton, AB

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Job details

Full-time
9 days ago

Qualifications

Go
Customer service
Microsoft Office
DHCP
Computer networking
DNS
Organizational skills
Communication skills
Active Directory
Driving Licence
Help desk

Full job description

Job Description:

Go Auto – One of Canada’s largest Auto Dealership Group – is on the hunt for an Information Technology Support Analyst

Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the extra mile? Do you thrive in fast paced growing environment?

If so, then you’re the perfect person to join the Go Auto family, and we’d love to have you join our Information Technology department!

Job Description – Why You Matter

The IT Support Analysts are the first line of contact for customers experiencing issues with installation, configuration, operation and management of Go Auto managed services. They are the “face of Go Auto” and must be passionate about helping staff solve problems with a sense of urgency. A sense of humor also goes a long way.

A successful candidate will have excellent customer service skills as well as good analytic, critical thinking and troubleshooting skills.

As our Information Technology Support Analyst, you will:

This position will function as a highly skilled Service Desk Analyst as well as providing Desk Side onsite support with specific responsibilities that include:

Understand customer support, likes to work with people and can ensure that the customer is satisfied.
Address and resolve basic and complex incident and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets.
Manages all incident and request to ensure that work is completed to the customers’ satisfaction.
Build strong relationships within Go Auto by working across organizational boundaries to resolve customer incidents and requests.
Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures.
Identifies, evaluates, promotes and implements customer support best practices.
Mentors, supports, and cross-trains other service desk and desk side analysts.
Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
Uses creativity and innovation to automate and streamline processes and procedures.
Uphold any confidential information that you may be privy to as it relates to your role. Loose lips need not apply.
Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed “IT Equipment”
Ensures inventory of equipment that is being deployed or recovered is recorded and Inventory Coordinator is updated of any changes

As an Information Technology Support Analyst, you’ll bring:

An excellent telephone manner is required together with the ability to handle challenging support situations with a calm and methodical approach

Understanding of Active Directory: creating accounts, group policy and group management.
Ability to create new and manage email accounts in Office 365.
Ability to effectively balance high volume of productivity demands against ability to provide analytical troubleshooting and problem resolution
Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause.
Understanding of basic Networking principals, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT.
Strong team player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible.
Good interpersonal skills for written, oral and face to face communications, both within technology and the business. We place a lot of value on being personable and happy to help.
Must have at least 5 years’ relevant experience in a Service Desk / Help Desk / Field Service Environment.
Desirable to have previous experience working with CDK Global or have worked in the Automotive Retail Industry.
Desirable to have experience working with Active Directory, Office 365, Windows and have a good understanding of networks.
A great attitude and the ability to have fun!

Go Auto offers the best benefits in the industry

You’ll have three weeks of vacation after your first year! After five years of service, you get four weeks. After ten years, you’ll get FIVE weeks of vacation.
A comprehensive health care, dental (80% - 100%), and health spending accounts.
An employee investment program that guarantees you a 10% return every year.
With over 40 dealerships in the Go Auto group, with jobs available at every level, there is opportunity to grow!

Important Notes:

This is not a 9 to 5 job. Hours are flexible, required to work 8 hours within core business hours 7 am to 6 pm MDT.
Part of an afterhours on-call rotation.
You need a driver’s license for this position.

Don’t miss out on this amazing opportunity!

If you’d love to become a part of the Go Auto family, apply online today at GoAuto.ca!

About Go Auto

Go Auto is one of the largest dealership groups in Canada, with more than 40 stores across Alberta, BC, Ontario, and the Northwest Territories. We have over 10,000 new and used vehicles for sale on GoAuto.ca, and provide service, finance, insurance, and collision repair. We represent 20 vehicle brands and offer the best customer loyalty program in the business: The Go Card. With Go Auto you’ll get the best deals, the lowest prices, the biggest selection, and 24/7 customer care from people who are genuinely happy to help.

Apply Now

Refine Your Search

technical support analyst jobs in edmonton ab

IT Analyst (Northstar Hyundai)

Tier 2 Technical Analyst

Technical Support Analyst

IT Support Analyst / Systems Technician

IT Application Support Analyst

Application Support Analyst

Global Service Desk (GSD) Analyst

System Support Analyst

Technology Support Analyst II

Help Desk Analyst - Senior

Help Desk Analyst

Tier 2 Help Desk Analyst

Application Help Desk Analyst

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

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