Ontario Wholesale Energy (“OWE”) is one of Ontario’s fastest-growing boutique natural gas and electricity retailers, serving over 44,000 commercial customer sites across the province. We provide innovative energy solutions — from price-stability plans to structured, leveraged index products — helping small, medium, and large commercial consumers manage their energy costs with confidence.
We’ve built our reputation on trust, integrity, and value — and now we have a vacancy on our Business Solution Excellence team for a motivated professional who wants to grow their career in a high-earning, performance-driven environment.
Why Join Us?
We don’t just offer jobs — we build careers. OWE invests heavily in your professional growth, success, and financial future.
About the Role
The Business Operations Analyst serves as the operational backbone of the Business Solutions Excellence (BSE) team. This role is responsible for investigating operational and data-related issues, supporting business stakeholders, managing the intake and triage process for incoming requests, and driving issues through to resolution.
This is a highly cross-functional role that combines business analysis, operational support, data investigation, and continuous improvement responsibilities.
An ideal role for someone who enjoys solving problems, uncovering root causes, improving processes, and becoming a trusted operational partner to the business.
Who You Are
You are naturally curious and enjoy figuring out why something happened rather than simply reporting that it happened.
You thrive in environments where priorities shift quickly and where success depends on your ability to investigate issues, connect information across teams, and drive resolution.
You are equally comfortable writing SQL queries, speaking with business stakeholders, documenting processes, and managing multiple workstreams simultaneously.
Most importantly, you take ownership. When a problem lands on your desk, you see it through until it is understood, communicated, and resolved.
Core Responsibilities
Data Analysis & Investigation
- Develop and execute SQL queries to investigate operational issues and validate business data
- Analyze data trends, anomalies, and discrepancies to identify root causes
- Support commission reporting, contract management, enrollment validation, and operational reporting
- Collaborate with technical teams to resolve data integrity and reporting issues
- Translate business questions into meaningful analysis and actionable insights
Power BI Support
- Support the development, maintenance, and validation of Power BI reports and dashboards
- Investigate data discrepancies and reporting issues
- Assist with DAX measures, report optimization, and data validation activities
- Partner with business stakeholders to ensure reporting meets operational requirements
Business Process Analysis
Map current-state processes, identify gaps, document business rules, and support process improvement initiatives. You can sit in a room with an operations team, understand operational workflows and translate them into documented processes and improvement opportunities.
Business Unit Support
Act as a first point of contact when business teams encounter operational, process, or data-related challenges. You investigate, triage, escalate when needed, and follow through until it's resolved. You take ownership and follow issues through to resolution.
Ticket & Issue Management
Intake, prioritize, and track issues across teams. Make sure nothing falls through the cracks. Provide updates, close loops, and keep stakeholders informed without being asked twice.
Operational Problem Resolution
- Lead investigations into operational, reporting, and data-related issues
- Coordinate across departments to identify root causes and implement solutions
- Drive issues through to completion while maintaining stakeholder communication
- Present findings, recommendations, and next steps clearly to business leaders
- Proactively identify recurring issues and recommend long-term solutions
Required Qualifications
- 3–5+ years of experience in Business Analysis, Operations Analysis, Business Operations, or a related role
- Demonstrated experience working directly with business stakeholders to gather requirements, investigate issues, and communicate findings
- Strong SQL skills with experience querying relational databases
- Experience investigating data, process, and operational issues
- Excellent communication and stakeholder management skills
- Strong organizational skills with the ability to manage competing priorities
- Experience working with ticketing systems, service queues, or issue management processes
- Advanced Microsoft Excel skills
Preferred Qualifications
- Power BI experience, including report validation and troubleshooting
- Experience supporting retail energy, utilities, enrollments, contract management, EDI transactions, or commission administration
- Familiarity with Azure Data Factory or data integration processes
- Experience documenting business processes and business rules
- Exposure to continuous improvement methodologies
What Success Looks Like
Within your first 12 months, you will:
- Become the primary owner of the BSE operational support queue
- Reduce issue resolution timelines through proactive investigation and follow-up
- Improve stakeholder satisfaction across Sales, Finance, and Production Excellence
- Create and maintain key process documentation and business rules
- Identify opportunities to improve operational workflows and reporting accuracy
- Enable BSE leadership to focus on strategic initiatives by reducing day-to-day operational triage
Diversity & Accessibility
At OWE, we believe that diverse perspectives fuel innovation. We are committed to fostering an inclusive environment that values equity and accessibility. If you require accommodations at any stage of the hiring process, please contact us at [email protected] — we’ll be happy to assist.
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: Hybrid remote in Toronto, ON M4W 1A8
