WHAT IS THE OPPORTUNITY?
As the Senior Analyst, you will be responsible for providing technical support for services supported by our provisioning pillar across RBC & its subsidiaries within the Identity & Access Management (IAM) team with a focus on RSA Token, and Microsoft Entra ID; coordinating & reporting on various key IAM controls, as well as management of internal knowledge base & service catalog.
The analyst will also be analyzing the reported-on data & identifying opportunities for further operational efficiencies and automation through collaboration with other IAM pillars.
Looking for a strong individual who will have the opportunity to build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time.
WHAT WILL YOU DO?
Create and maintain dashboard, knowledgebase, and service catalog of supported items on an ongoing basis.
Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries.
Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met.
Documentation of processes and procedures as per RBC standards.
Look into innovative ways to solve existing problems using data driven analytical mindset.
Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on RSA Token, and Microsoft Entra ID.
Establish strong working relationships across business units and platforms to build influence and impact with key business partners.
Continuously identify potential issues, conflicts, and risks to analyze, mitigate and escalate where appropriate.
Generate & maintain periodic and ad-hoc team productivity metrics/reports.
WHAT DO YOU NEED TO SUCCEED?
Must have:
2+ years’ experience in Identity & Access Management controls and policies.
Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills.
Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau.
Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting.
Advanced skills in MS Excel to perform data analysis (i.e. use of functions, pivot tables, XLOOKUP, and other standard concepts)
Strong critical thinking, analytical and problem-solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously.
Experience in providing reporting solutions with the ability to work independently as well as within a team environment.
Experience working in ITIL processes - incident, problem, and change management processes.
Bring ONE team mindset and identify areas of efficiency across Lifecycle end-user enablement team.
Nice-to-have:
Experience in a matrix environment, such as a large, publicly traded corporation.
Familiarity with the IAM domain and data.
Background in data analysis or dashboarding and experience with data science methodologies.
Ability to facilitate between and influence key decision makers.
Strategic thinker with excellent interpersonal skills to work across functions and businesses.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
#LI-POST
#TECHPJ
Job Skills
Critical Thinking, Cyber Security Management, Detail-Oriented, Group Problem Solving, Information Capture, Information Technology Security, Managing Ambiguity, Security Information and Event Management (SIEM), Vulnerability Assessments
Additional Job Details
16 YORK ST:TORONTO
Toronto
Canada
37.5
Full time
TECHNOLOGY AND OPERATIONS
Regular
Salaried
2026-04-24
2026-06-08
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
