Hamilton, On Level 1 remote it technician Jobs – 4 Openings This Week

Level 1 Remote IT Technician
Joe Apps Technology Support —Burlington, ON
- From $18 an hour
- Full-time
- Google Suite
- Computer Science
- Windows
- Disability insurance
- Dental care
Quick apply
Engineering Services Technician
Burlington Hydro Inc. —Burlington, ON
- $48.85–$56.97 an hour
- Hybrid work
- Engineering
- System design
- Microsoft Office
- Dental care
Fire Technician (Facility Services)
McMaster University —Hamilton, ON
- $39.16 an hour
- Part-time
- Databases
- High school diploma or GED
- Driving
2d

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Level 1 Remote IT Technician

Joe Apps Technology Support
Burlington, ON

Quick apply

Job details

Permanent | Full-time
From $18 an hour

Qualifications

Desktop support
Google Suite
Computer Science
Post-secondary education
Windows
Microsoft Office
Continuous improvement
Computer hardware
Client services
CompTIA Network+
Customer service orientation
Network support
MacOS
IP networking
Customer support
CompTIA Security+
Communication skills
Client interaction
CompTIA A+

Full job description

Company Overview

Joe Apps Technology Support is a managed IT and cybersecurity provider focused on helping small and medium-sized businesses succeed through innovative and secure technology. Our core values - Authenticity, Collaboration, Excellence, and Continuous Improvement - guide how we work and serve our clients.

We foster a supportive team culture and operate using the Entrepreneurial Operating System (EOS) to ensure clear goals and accountability.

Job Summary
Are you passionate about technology and eager to launch your career in IT support? Joe Apps Technology Support is looking for a motivated and detail-oriented Junior Support Desk Technician to join our growing in-person team in Burlington, ON. If you love solving problems and want to grow in a client-focused, values-driven environment—we want to hear from you!

What You’ll Be Doing

As a Level 1 Remote Technician, you'll work on the front lines of our helpdesk team, delivering outstanding customer support via phone, email, and in person. You’ll troubleshoot hardware and software issues, document solutions, and contribute to an excellent client experience.

You’ll also collaborate with Level 2 Technicians and have opportunities to learn advanced tools and systems as you grow. This is a great entry point for someone with foundational IT knowledge looking to build a long-term career in tech.

Key Responsibilities

Provide first-level technical support for hardware, software, and networking issues
Resolve common issues related to Windows, Microsoft 365, peripherals, and basic networking and other Level 1 Troubleshooting steps for line of business and other applications.
Accurately document all customer interactions, fixes, and steps in our PSA (HaloPSA) and IT Glue
Participate in the continuous improvement of helpdesk documentation and processes
Contribute to a collaborative helpdesk culture with a focus on responsiveness and quality
Escalate unresolved or complex issues to Level 2 technicians
Uphold our values by delivering service with authenticity, empathy, and excellence and continued learning
Assist in preparing client systems for deployment or updates
Other duties as assigned

Qualifications & Skills

Minimum 2 years of technical support or helpdesk experience
Post-secondary education in IT, Computer Science, or a related field
Strong troubleshooting skills and attention to detail
Proficient with Windows OS/ MAC OS, Microsoft Office, and common desktop software, Apple and Windows Devices, Windows 365 and G-Suite knowledge
Basic knowledge of networking concepts (IP, DNS, VPN, Wi-Fi)
Basic knowledge of Helpdesk support
Excellent communication and customer service skills
Ability to work independently and collaboratively
Certifications such as CompTIA A+, Network+, or Security+ are an asset
Familiarity with Microsoft 365 and PSA/RMM tools is a plus
Experience with or interest in EOS (Entrepreneurial Operating System) is a bonus

Why Join Joe Apps?

We offer competitive pay and a supportive, flexible work environment:

Health Insurance: Comprehensive coverage for your health and wellness
Paid Time Off: Generous vacation and personal days
Training & Development: Ongoing learning and growth opportunities, with access to training programs and professional development resources
Growth Environment: Join a growing tech company where your ideas are valued and your work has a direct impact
Dynamic and Supportive Culture: Enjoy a fun, engaging work environment with regular team-building events and employee appreciation activities.

Joe Apps Technology Support is an equal opportunity employer and welcomes candidates from all backgrounds. Joe Apps Technology Support is committed to creating an inclusive, accessible work environment. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

This posting is for an existing vacancy. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Extended health care
On-site parking
Paid time off
Vision care

Work Location: In person

Quick apply

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level 1 remote it technician jobs in hamilton, on

Level 1 Remote IT Technician

Engineering Services Technician

Fire Technician (Facility Services)

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