Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Thrift Store Clerk provides service to customers, sort incoming product and assists in the ongoing retail operations of The Salvation Army Hanover Thrift Store.
Accountabilities:
Operations:
- Protect the integrity of all donated items.
- Process raw materials by loading/unloading, sorting, packing, storing, loading and baling donations.
- Interact with customers/donors in a positive, friendly and courteous manner.
- Contribute to meeting store sales targets; provide efficient courteous customer service; use tact and courtesy when dealing with difficult donors/customers.
- Possess knowledge of stock prices and featured sale products in order to respond to customer enquiries.
- Assist donors with their donations, unload donations, and place stock in appropriate warehouse locations.
- Select donations for store distribution meeting established standards of quality and distinguishing between discarded/recycled and good quality merchandise according to company standards; ensure that all products are priced correctly as per store policy.
- Replenish inventory levels, i.e. hang clothing and restocking of merchandise as directed
- Pay attention to store security, by monitoring activity within the store.
- Categorize and box seasonal clothing, housewares, shoes etc. for storing.
- Abide by store policy and procedures.
- Work with volunteers as assigned.
Communications
- Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
Health and Safety:
- Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage).
- Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Perform other related duties.
Critical Relationship Management:
- Internal relationships:
- Corps Officers, volunteers, staff
- External relationships:
MANAGERIAL/Technical Leadership RESPONSIBILITY :
- This position reports directly to the Thrift Store Manager or designate.
FINANCIAL AND MATERIALS MANAGEMENT:
- Responsible for accurate completion of customer transactions including handling cash and debit sales.
- Contribute to store budgets by maintaining customer service standards.
- Assist with the materials management of donations/product flow in the thrift store.
Working Conditions:
- This is a temporary full-time position based on 35 hours per week.
- Schedule may vary from week to week and include weekdays and Saturday’s.
- Flexibility in scheduling is required.
- Mandatory requirement for steel-toe safety boots or shoes.
- Universal precautions; safety gloves.
- Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
- Ability to lift/move 40 pounds.
Hours Of Work: Work will be scheduled as per the Thrift Store operational requirements between work hours of Tuesday to Saturday between 9:00am to 4:30pm with a ½ hour unpaid meal break where applicable.
CONDITIONS OF EMPLOYMENT:
- Submit as required a Police Record Check that is acceptable to The Salvation Army in its sole discretion.
- This position is funded in part through the Canada Summer Jobs Program and the following represents the applicant criteria:
- aged 15 to 30 years at the beginning of the employment period;
- be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment;
- a valid Social Insurance Number;
- be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
- International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada.
- Youth awaiting a refugee status ruling, as well as those who hold a visitor visa, youth visa or work visa are ineligible
- An ongoing condition of employment is the ability to maintain immigration status to legally remain and work in Canada which is supported by valid immigration documents.
Canada Summer Jobs Program requirements apply. Individuals who required employer-specific work authorization (e.g., international students on study permits) are not eligible under this program. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.
This position is funded through the Canada Summer Jobs program. Applicants must meet program eligibility requirements, including age and legal status criteria.
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
Education, Qualifications and Certifications:
- Completion of Grade 9.
- Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements:
- Have a minimum of three (3) months of prior related experience.
- Cash handling experience is required.
- Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
- Basic math skills required.
Skills and Capabilities:
- Attention to detail, problem solving and analytical skills.
- Self-motivated/disciplined.
- Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
- Ability to maintain information in confidence and exercise good judgement.
- Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
- Excellent interpersonal skills, integrity, and adaptability.
- Exhibit good listening skills, have strong oral/written communication skills.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Compensation:
The target hiring range for this position is $17.60 to $19.85 with a maximum of $23.82.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
