Leduc, Ab It support Jobs – 11 Openings This Week

Application Support Agent
Garaga —Alberta
- Full-time
- Hybrid work
- Customer service
- English
- Data entry
- Disability insurance
- Dental care
Quick apply
Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
- $19.50 an hour
- Weekends as needed
- Google Suite
- English
- Windows
Quick apply
Internal IT & Digital Marketing Specialist
Quest Research And Analytics Inc —Edmonton, AB
- From $19 an hour
- Full-time
- SQL
- Analysis skills
- JavaScript
Quick apply
Tier 1 Technical Analyst
Cadence Solutions Inc —Edmonton, AB
- $55,000–$70,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
1d
Data Assistant
Black Gold School Division —Nisku, AB
- $53,401–$69,502 a year
- Full-time
- Computer networking
- Data entry
- In-person
- Dental care
- Paid time off
Quick apply
9d
Golf Simulator Tech Support Specialist (Entry-Level / Early-Career)
Par2Pro —Edmonton, AB
- $20–$25 an hour
- Full-time
- English
- Windows
- Databases
- Dental care
- Vision care
Quick apply
8d
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$80,000 a year
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Human resources
- Dental care
- Paid time off
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- $55,000–$65,000 a year
- Full-time
- Maintenance
- English
- Windows
- Wellness program
Quick apply
5d

More jobs to discover

Find similar jobs that you might be interested in.

Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
$19.50 an hour
Quick apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Live Operations Associate (Video Game - Arabic Speaking)
Smilegate West —Toronto, ON
Making announcements re: game issues, events, maintenance schedule using a variety of mediums i.e. social media, forum. Ability to interpret customer needs.
$18 an hour
Quick apply
3d
Systems Admin (Techification Specialist)
Techify Inc —North York, ON
Valid driver’s license and access to a vehicle (regular onsite client work). Communicate clearly and directly with both technical and non-technical stakeholders…
$80,000–$101,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for it support in leduc, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near leduc, ab

Technical Support Specialist jobs in Edmonton, AB

Technical Support Representative jobs in Alberta

Technical Analyst jobs in Edmonton, AB

Tier 1 Technical Support jobs in Edmonton, AB

Application Support Specialist jobs in Coquitlam, BC

Application Support Specialist jobs in Montréal, QC

Application Support Specialist jobs in Markham, ON

It Support jobs in Ajax, ON

Personal Support Worker jobs in Pembroke, ON

Application Support Specialist jobs in Surrey, BC

Clinical Specialist jobs in Toronto, ON

Technology Assistant jobs in Victoria, BC

Personal Assistant jobs in Calgary, AB

Technology Assistant jobs in Burnaby, BC

Technology Assistant jobs in Manitoba

Technology Assistant jobs in Toronto, ON

Executive Assistant jobs in Toronto, ON

Administrative Assistant jobs in Guelph, ON

Teaching Assistant jobs in Brampton, ON

Technical Support Specialist jobs in New Brunswick

Application Support Agent

Garaga -
Alberta

Quick apply

Job details

Permanent | Full-time

Qualifications

Jira
French
Customer service
English
Task prioritization
Ticket management systems
Data entry
Escalation handling
Communication skills
Help desk

Full job description

An application bug doesn't scare you; it intrigues you. You have experience in application support and you're the type who digs until you find the "why," calmly guides a user over the phone, and documents everything with care. Structured, curious, and able to stay on track when everything comes in at once? We've got the perfect challenge for you!

Under the supervision of the Director, Partner Pricing & Digital Product Support, you provide first-level support to users of our internal platforms (Viking, Garaganet, Viking tablet app, etc.) via the ticketing system, phone, and Teams. You handle simple requests and escalate them to more advanced support levels when needed. You also ensure accurate documentation of the issues encountered and help deliver fast, effective solutions to users. Ideally, you also have experience in the garage door manufacturing industry (e.g., installation, distribution, or sales). You must be available to work a day shift, Monday to Friday, until 9:00 PM Eastern Time. Sound like you? Apply!

The Benefits Offered by Garaga:

Competitive hourly salary (based on experience);
Comprehensive dental care coverage;
Disability and life insurance coverage;
Extended health care benefits;
Paid time off allowance.

Key Responsibilities of the Application Support Agent:

The Application Support Agent provides first-level support to users of our internal platforms and ensures that their requests are resolved quickly and thoroughly documented.

First-level support: Respond to simple user requests (information requests, minor issues);
Escalation of complex issues: Escalate more complex issues to higher support levels or to the relevant team (e.g., IT, Pricing, Finance);
Documentation: Ensure accurate documentation of issues in the ticket management system (Jira);
Communication: Maintain clear and professional communication with users in order to quickly resolve their requests;
Ticket management: Process and manage support tickets through Jira, ensuring that issues are documented and resolved promptly;
Data entry and configuration: Assist with various projects involving data entry (e.g., system configuration, initial setup of a new partner) and validate the accuracy of the data entered.

Qualifications Required for the Application Support Agent Position:

Experience in the garage door manufacturing industry (installation, distribution, or sales), an asset;
Basic knowledge of ticket management systems (Jira or similar);
Ability to diagnose simple problems and recognize when to escalate more complex cases;
Ability to quickly learn new technologies and systems;
English: Perfect written and verbal command, required to support users across Canada and the United States;
French language skills, both verbal and written, are an asset.
Must be available to work a day shift, Monday to Friday, until 9:00 PM Eastern Time.

Skills Sought for the Application Support Agent Position:

Excellent communication skills;
Good time and priority management;
Thoroughness and rigor: following structured processes to ensure that each step is completed with care and accuracy.

Garaga is an equal opportunity employer and applies an employment equity program for women, Indigenous peoples, visible minorities, and persons with disabilities. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included.

GARAGA — THE BEST OF BOTH WORLDS!

Garaga is a growing family business. To help us achieve our goals, we are always looking for passionate people to join our company.

For more than 40 years, we have been manufacturing garage doors that meet the highest standards in the industry. We are recognized for the reliability and quality of our products, as well as for the impeccable service provided by our employees.

The company is headquartered in the greater Beauce region and operates in the manufacturing sector across North America. It enjoys an enviable reputation in its industry and maintains a sustained pace of growth, with the recent acquisition of its 2nd plant in the United States — 4 plants in North America.

Perfectly small

To give you all the challenges, latitude, and potential impact you are looking for. The co-presidents are young, think big, and give themselves the means to achieve their ambitions. Our IT team is made up of 20 technology enthusiasts — your new colleagues. They will be there to support you and help you settle in.

A team open to your ideas: Absolutely! We have created our own applications and have been improving them since 1996. Yes, really! Garaga saw the game-changer coming and has been investing in talent like you for just as long. We are curious. We are forward-thinking. We like to discover new ideas and best practices before everyone else.

Perfectly big

A solid company that has been thinking big for more than 40 years and has more than 1,700 employees.

Why Choose Garaga:

Strong financial health and significant growth
A dedicated and accessible team
A corporate culture of generosity, respect, and recognition
Flexible schedules and remote work
Competitive compensation and benefits

Garaga is:

A large company and a leader in its industry
A manufacturer of residential and commercial garage doors founded in 1983
4 facilities: St-Georges (QC), Barrie (ON), Ponca City (OK), and Bemidji (MN)
More than 1,700 employees
A large network of retailers and business partners in Canada and the United States

https://www.garaga.com/ca/job-offer/application-support-agent

Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer.

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance

Work Location: Hybrid remote in Alberta

Quick apply

Refine Your Search

it support jobs in leduc, ab

Application Support Agent

Bilingual Tier 1 Technical Support Representative (AB)

Internal IT & Digital Marketing Specialist

Tier 1 Technical Analyst

Data Assistant

Golf Simulator Tech Support Specialist (Entry-Level / Early-Career)

Technical Support Supervisor - Automotive

IT Technician-Relocate to Port Hardy, B.C.

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for it support in leduc, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected