You will be responsible for insuring 100% safety and satisfaction of all our guests from the moment they arrive at the hotel until they check out. Greet guests, perform assigned duties and inform guests about hotel amenities, facilities and services. A strong customer satisfaction disposition is mandatory.
CANDIDATES MUST HAVE THE AVAILABILITIES TO WORK ON EVENINGS AND WEEKENDS.
Purpose and Requirements:
Operate the waterpark according to standards operating procedures and with exceptional guest service, following all safety and security procedures.
Take responsibility for your actions and perform work with little or no supervision, ask for and offer help when needed including appropriate people in decision making.
Must have NLS (National Lifeguarding Services) certification and First Aid, CPR level 3 with AED.
Responsibilities:
You are to arrive at least 10 minutes prior to shift in full uniform and receive & pass on information and review activity log. Uniform must be worn during work, very limited jewelry to be work during work, hair must be tied properly and no facial piercing is allowed while working at the front lines.
Comply with attendance rules and be available to work on a regular basis. Punch in and out appropriately. Any overtime must be pre-approved from reporting manager prior to overtime.
Welcome, greet, register and assign rooms to guests according to standards, Issue room key and direct guest to appropriate direction without mentioning guest room numbers.
Must be available to work every day including weekends and be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and Managers.
Respond to all guest needs and requests in a timely manner. Handle all hotel guests in an expedited and professional manner.
Participate in departmental meetings, in-service meetings, trainings as regulated by brand standards.
Read and comprehend simple instructions, short correspondence and memos.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Effectively handle problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary, think clearly, analyze and resolve problems exercising good judgment.
Listen to, understand, and clarifying the issues raised by associates, supervisors, department heads, senior management and guests.
Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
Able to stand 90% of daily shift, lift up to 25 lbs., walk 90% of shift, push and pull up to 30 lbs.
Understand completely all policies, procedures, standards, specifications, safety guidelines and training programs for all waterpark venues.
Apply lifesaving skills, first aid to any guest/associate who is in need.
Report all incidents of guests are escorted to first aid and rescue reports are filled out properly and that all guest injuries are checked on with the proper waterpark protocols.
Assist in daily start up and closure procedures of water park attractions, indoor and outdoor, including trash removals, dirty towel collection to housekeeping and replacement of fresh towels, equipment, tubes, and lost and found, and park cleanliness.
Report all waterpark incidents to head lifeguard and general manager of the hotel.
Ensure friendly and courteous customer relations at all times, identifying and welcoming current patrons and work to identify and grow future business through guest relations.
Able to work in stationary position for long period of times (up to 8 hours), frequently work in hot and humid environment, use hands to finger, handle, or feel, reach with hands and arms, talk and hear.
Frequently swim, climb, balance, stoop, kneel, crouch or crawl. Occasionally lift, push, pullup to 50 lbs.
Special vision abilities required by this job include close vision, distant vision, peripheral vision, and ability to adjust focus. Perform various maintenance duties as directed to maintain a clean and safe facility.
Maintain constant surveillance of guests in the facility, act immediately and appropriately to secure safety of guests in the event of emergency. Assist with guest complaints and problems.
Provide emergency care and treatment as required until the arrival of emergency medical services.
Ensure all safety equipment are in full operational such as waterslide lights, wave pool equipment, hot tub equipment, children’s pool and water spray as well as any other equipment’s.
Ensuring the safety and well-being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
Follow hotel all policies and procedures as guidelines and complete the daily check lists and all assigned work.
Ensure the guard room is always clean, organized and accessible.
Ensure to always have clean towels for guests, fold fresh towels and place them on shelves consistently.
Notify the Management of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety & security of the hotel and guest.
Please note your responsibility is not limited to this description as additional tasks can be added by the Management to their discretion.
PLEASE NOTE: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.
I confirm that I have read and agreed this Job Description and that I fully understand the duties and responsibilities attached to my job.
