Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary:
The Assistant Operations Manager is responsible for overseeing day-to-day operational activities within the facility, including supervising operations staff and coordinating arena changeovers for sporting events, concerts, and other live entertainment events.
This position serves as a working supervisor, actively participating in operational tasks while leading crews through complex facility conversions and event setups. The role requires strong leadership, practical technical ability, and the capacity to quickly adapt to changing operational demands in a fast-paced event environment. The Assistant Operations Manager plays a key role in ensuring the facility is prepared, safe, and operationally ready to host a wide variety of events while supporting staff and maintaining high operational standards.
Successful Assistant Operations Managers thrive in fast-paced, hands-on environments and take pride in leading teams that bring live events to life. In this role, success means keeping crews organized and motivated, solving problems quickly when plans change, and ensuring the facility is ready for every event on schedule.
The successful candidate will be comfortable working alongside staff during physically demanding changeovers, thinking creatively to overcome operational challenges, and maintaining a calm, solutions-focused approach when working under tight timelines. Strong leaders in this role build trust with their teams, communicate clearly with colleagues across departments, and take ownership of the operational details that ensure every event runs smoothly.
This role pays an annual salary of $55,000-$65,000 CAD
Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).
This position will remain open until June 12, 2026.
About the Venue:
Located in the heart of downtown London, Ontario, Canada Life Place is a premier multi-purpose sports and entertainment venue hosting a wide variety of events each year, including professional hockey, concerts, family shows, and community events. The facility serves as home to the London Knights of the Ontario Hockey League and welcomes hundreds of thousands of guests annually. Canada Life Place is known for delivering high-quality live experiences for fans, performers, and promoters.
Responsibilities:
- Plan, coordinate, supervise, and participate in arena changeovers for sporting events, concerts, trade shows, and other live events.
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Lead crews through complex conversions including seating reconfigurations, stage installations, flooring setups, barricade placement, and other event or sport infrastructure.
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Ensure event setups meet the requirements of event managers, promoters, and operational plans.
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Monitor conversion timelines and adjust workflow or staffing to meet operational deadlines.
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Troubleshoot logistical or operational challenges that arise during event setups and conversions.
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Supervise and direct operations and changeover staff during event and non-event activities.
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Provide guidance, coaching, and leadership to casual and part-time operations crews.
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Assist with recruiting, hiring, training, and scheduling operations staff.
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Promote a positive and safety-focused work environment while maintaining accountability for performance and productivity.
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Support daily operational readiness of the facility.
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Perform basic maintenance and repairs using hand and power tools.
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Maintain and inspect operational equipment including forklifts, staging equipment, sporting systems and equipment, sporting systems and equipment, seating systems, flooring systems, and other facility equipment.
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Ensure operational areas, storage spaces, and equipment are maintained in a clean and organized condition.
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Work collaboratively with Event Managers and other internal departments to ensure successful event execution.
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Assist with operational logistics including staging, barricades, seating configurations, draping, and other event infrastructure.
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Provide operational support during events and address issues as they arise in a timely manner.
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Ensure compliance with Occupational Health and Safety regulations and facility safety policies.
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Promote safe work practices and ensure staff are trained in proper procedures.
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Identify and address potential safety hazards within operational areas.
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Assist with scheduling operations staff and coordinating work assignments.
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Review and approve part-time staff hours to ensure payroll accuracy.
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Track operational tasks and communicate project status with the Operations and Sustainability Manager.
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Maintain operational records related to equipment, tasks, and event conversions.
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Adhere to all Oak View Group policies and procedures.
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Support facility improvement projects and operational initiatives.
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Assist with sustainability initiatives and operational practices that support facility efficiency.
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Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
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3+ years of experience in arena, stadium, or large event venue operations preferred with knowledge of set up/housekeeping and event coordination.
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1-2 years previous supervisory experience leading teams in a fast-paced environment.
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Experience with event conversions, facility changeovers, or stage/event setups preferred.
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Working knowledge of hand tools, power tools, and operational equipment.
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Forklift and/or other equipment certification, or intent to acquire, is considered an asset.
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Basic computer skills in a Windows format including typing, data entry and email.
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Ability to interpret event floor plans and setup diagrams preferred.
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Knowledge of OSHA standards / requirements.
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Self-motivated and excellent organizational skills.
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Ability to work independently and as part of a team.
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Ability to work long hours including a varied schedule of days, nights, weekends and holidays.
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Strong leadership and ability to motivate teams.
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Adaptability in dynamic and fast-paced environments.
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Creative and practical problem-solving skills.
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Clear communication and strong interpersonal skills.
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Ability to manage multiple priorities under tight timelines.
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A hands-on work ethic and willingness to work as part of a team.
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Commitment to maintaining a safe and organized workplace.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
