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IT Technical Support Officer

National Capital Commission -
Ottawa, ON

Apply Now

Job details

Full-time
$66,836–$85,106 a year
3 days ago

Qualifications

Bilingual
Desktop support
SCCM
Software deployment
iOS
Maintenance
Research
Windows
Android
Information security
ITIL
Computer hardware
Client services
Written report writing
Computer networking
Customer support
Client interaction
Intune
Mobile devices

Full job description

Job Level: RE-04 $66,836 to $85,106

Closing Date: 22/09/2026

IT Technical Support Officer

The Corporate Services Management Branch is looking for an Information Technology (IT) Technical Support Officer for an indeterminate position.

ABOUT US

The National Capital Commission (NCC) is the federal Crown corporation dedicated to ensuring that Canada’s Capital is a dynamic and inspiring source of pride for all Canadians and a legacy for generations to come. Building on more than a century of experience, the NCC provides unique value in the Capital Region by fulfilling three specific roles: long-term planner of federal lands, principal steward of nationally significant public places, and creative partner committed to excellence in development and conservation.

Year after year, the NCC has been recognized as one of National Capital Region’s top employers. NCC employees can deploy to departments and separate agencies in accordance with the Public Service Employment Act.

The position is classified at the level RÉ-04 ($66,836 to $85,106 per annum – salary under review).

A list of qualified candidates will be compiled and may be used for additional temporary or indeterminate positions.

JOB OVERVIEW
Reporting to the Team Leader, IT Innovation and Client Support Center, you will provide high-quality technical support to internal clients in the development, implementation, integration, upgrade and maintenance of various components of the National Capital Commission’s (NCC) computer environment and operations. You will install, configure, upgrade and repair hardware and software for workstations and printers. You will also be involved in projects that bring new technologies to the NCC.

ESSENTIAL QUALIFICATIONS:
EDUCATION
A degree from a recognized post-secondary institution with a specialization in information technology, computer science or an acceptable combination of education, training and/or experience.

EXPERIENCE
One (1) to three (3) of experience in the following areas:

Creating and deploying SCCM/Intune package, and installing, configuring, upgrading and troubleshooting hardware and software;
Working with Microsoft Windows desktop operating system, Microsoft productivity tools and Microsoft Windows networked environment;
Working in an IT Service Desk/Helpdesk to provide customer service and support, manage tickets and troubleshoot over the phone;
Using appropriate automated deployment tools to distribute software and security patches and configuring/supporting mobile devices (Android and iOS);
Working on IT projects and initiatives.

KNOWLEDGE

Of IT frameworks and best practices;
Of cloud-based file sharing solutions;
Of Service Desk tracking software using an ITIL framework;
Of IT Security best practices.

ABILITIES

To analyze and solve issues related to the interaction of network components and computers;
To discuss, identify and analyze problems with clients and propose solutions or refer them to a senior team member;
To produce basic system documentation, reports and correspondence;
To effectively prioritize and execute tasks in a high-pressure environment;
To conduct research into a wide range of computing issues.

COMPETENCIES

Demonstrating Integrity and Respect – Civility and Well-Being
Thinking things through – Innovating through analysis and ideas;
Working Effectively with Others – Relationships and Trust Building;
Showing Initiative and Being Action-Oriented – Getting Things Done

CONDITIONS OF EMPLOYMENT

Possess or eligible to obtain Secret security clearance;
Linguistic profile: Bilingual BBB;
Position is in the National Capital Region. The person selected for this position must reside within a commutable distance from the workplace at 12 York Street, Ottawa, Ontario;
The National Capital Commission offers a hybrid and flexible work environment.

The NCC is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily in their application if they are a woman, an Indigenous person, a person with a disability or a member of a visible minority group.

The NCC is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this selection process, please advise the Human Resources representative of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Requesting an accommodation will have no impact on your selection process. If you require additional information on the position or if you are experiencing technical difficulties, please contact us at [email protected].

Hearing impaired and speech impaired persons can contact us through a Teletype Device (TTY) at (613) 239-5090 or 1-866-661-3530 (toll free).

Please take note that only selected candidates will be contacted.

Apply Now

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