markham, on infrastructure early life support (desktop engineer) Jobs – 2 Openings This Week

Infrastructure Early Life Support (Desktop Engineer)
Procom —Vaughan, ON
- $1 an hour
- Weekends as needed
- Azure
- Management
- Customer service
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Infrastructure Early Life Support (Desktop Engineer)
Procom —Vaughan, ON
Supporting Client’s Technology division, this role will be responsible for a variety of duties, with focus on the IT departments IT hardware refresh program.
$1 an hour
Quick apply
Manager - Structures Engineering & Thermal Analysis
MacDonald Dettwiler and Associates Inc. —Brampton, ON
Strengthen collaboration with engineering, program management, manufacturing/production, quality, supply chain, and test teams to ensure analysis assumptions…
$120,000–$150,000 a year

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Infrastructure Early Life Support (Desktop Engineer)

Procom -
Vaughan, ON

Quick apply

Job details

Contract
$1 an hour

Qualifications

Microsoft Windows Server
Network administration
Azure
Management
Operations management
Customer service
Windows
Technical support
Microsoft Office
Computer networking
DNS
Business
Communication skills
Active Directory
Time management
Help desk

Full job description

Desktop Engineer
On behalf of our client in the Consulting Sector, PROCOM is looking for a Desktop Engineer.

Desktop Engineer - Job Description

Supporting Client’s Technology division, this role will be responsible for a variety of duties, with focus on the IT departments IT hardware refresh program
The incumbent will be responsible for profile migration prior to workstation refresh and provide post implementation support post workstation refresh, acting as tier 3 support to Tier 1 and 2 Helpdesk staff
Be the single point of contact for IT hardware refresh user profile migration, support during and after workstation refresh
Act as an escalation point for tiers 1 and 2 staff
Remote support when required
Create job aids and standard operating procedure for Helpdesk staff
Learn and support Client’s standard practice management clinic software at the advanced level
Setup and installation of new systems and IT equipment
Providing support to end users
Troubleshooting IT issues
Required to work evening and weekends outside of regular business hours to accommodate implementations, working shift is subject to change to meet project needs

Desktop Engineer - Mandatory Skills

Diploma in Network Administration or a related program
5+ years’ experience in a similar role
Extensive knowledge of Microsoft Windows operating systems and MS Office 365
An understanding of network topologies and protocols (including firewalls, routers, switches, etc.)
Understanding of remote management tools and techniques
Some knowledge of Microsoft windows server platform
Superior customer service experience, technical support and IT field support is required
Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
Excellent time management skills
Excellent verbal and written communication skills over the phone, in person, and through email
Set clear expectations and define key performance indicators for self
Excellent critical thinking skills with the ability to identify and solve problems
Set clear expectations and define key performance indicators for self
Ability to multitask daily projects and commitments and the ability to work independently
Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
Working alongside the Server & Cloud engineers to understand what they are implementing, documenting their method of procedures
This will be a support role providing hyper care support for hardware refresh implementations that took place the previous day
Ensuring residual issues are handled to avoid going to the BAU Helpdesk
Advanced understanding of Microsoft Active Director, Azure Active Directory, hybrid AD, Domain Services, Domain Controllers and user profiles
Extensive experience with Microsoft 365
Experience with DNS management
Experience with network operations management, IP schema, subnet changes
Oral and written communications skills are required

Desktop Engineer - Assignment Start Date
ASAP – 12 months to start

Desktop Engineer - Assignment Location
Woodbridge, ON – Work Remotely until Sept 2024, and then Hybrid

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Infrastructure Early Life Support (Desktop Engineer)

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