Canopy by Hilton Toronto Yorkville – Canada’s first Canopy by Hilton! What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!
Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with sharp connectivity to the neighbourhood it calls Home. Five essential aspects Canopy embraces for the total guest experience include Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.
Culture is key at Canopy, with team members known as “friendly enthusiasts”, who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.
Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “positive stay”, where memories are made, and comfort is guaranteed.
Canopy by Hilton Toronto Yorkville is a 184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.
POSITION SUMMARY
Position Title: Lead Operations Manager/Director of Operations
Reports To: Chief Enthusiast/General Manager
Job Status: This is a current open position.
JOB OVERVIEW
Assist in managing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained.
RESPONSIBILITIES AND DUTIES
FINANCIAL RETURNS
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Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular directions and oversee hotel operations for all or some of the following areas:
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Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
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Food and beverage departments ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
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Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
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Security functions to ensure a safe and secure environment for guests, employees, and hotel assets.
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Catering functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
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Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations.
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Accounting and purchasing controls and procedures are implemented and maintained.
PEOPLE
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Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions following Company rules and policies. Alert the General Manager of potentially serious issues.
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Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
GUEST EXPERIENCE
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Interact with outside contacts:
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Guests – to ensure their total satisfaction
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Vendors – to resolve any vendor performance issues, etc.
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Regulatory agencies – regarding safety and compliance matters
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Other contacts as needed (Professional organizations, community groups, local media)
HEALTH AND SAFETY - DUTIES AND RESPONSIBILITIES
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Department managers are accountable for workplace safety: understand the safety manual, enforce policies, ensure compliance with OHSA, and address violations promptly.
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Identify, report, and correct hazards through regular inspections; maintain safe conditions, proper housekeeping, and require protective equipment use.
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Train employees through orientation and ongoing instruction (e.g., WHMIS, hazard awareness, emergency procedures), and correct unsafe behaviors quickly.
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Investigate accidents, ensure first aid readiness, collaborate with the safety committee, and support overall accident prevention and risk reduction efforts.
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Train team to ensure health and safety.
RESPONSIBLE BUSINESS
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Oversee the day-to-day operations and assignments of the hotel staff; assist General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
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Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
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Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
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Perform other duties as assigned.
ACCOUNTABILITY
This job is the second in command to the General Manager in a full-service hotel with a range of facilities and services, and many VIP and special key guests.
QUALIFICATIONS AND REQUIREMENTS
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Bachelor’s degree in hospitality management, Business, or related field; upscale hotels may prefer advanced certifications or an MBA.
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5 - 8 years of hotel operations experience, including leadership roles in rooms, food & beverage, housekeeping, and front office.
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Strong leadership and team-management skills with experience supervising multiple departments and department heads.
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Solid financial and operational knowledge, including budgeting, forecasting, labor control, and hotel systems. PEP is preferred.
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Expertise in upscale guest service standards, problem-solving, and maintaining high guest satisfaction in upscale hotel environments.
This job requires the ability to perform the following:
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Frequently standing and moving about the facilities.
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Carrying or lifting items weighing up to 25 pounds.
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Using a keyboard to generate correspondence, reports, etc.
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Handling objects, products, and equipment.
Other:
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Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
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Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
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Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
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Problem-solving, reasoning, motivating, organizational and training abilities are used often.
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Ability to travel to attend workshops, conferences, etc.
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Must be able to work nights, weekends, and/or holidays.
WHY JOIN US:
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Health, Dental, and Vision benefits.
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Performance based Incentives/bonuses.
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Discounted On-site Parking.
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Discounted and Complimentary employee meals.
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Discounted Hotel Rooms Nights (Hilton Worldwide).
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Hilton University access.
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Tuition Reimbursement.
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RRSP Match.
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Dry cleaning.
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Perkopolis.
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GoodLife – Discounted membership.
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Employee engagement and appreciation events.
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Wellness Days.
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RRSPs
ACCESSIBILITY & ACCOMMODATION:
Job Posting – Canopy by Hilton is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.
Communication (i.e.) booking Interview – If you require any accommodation during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.
About Hilton: Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure travelers.
In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
I understand and acknowledge my duties and responsibilities as described in the job description. I understand that my job is not limited to the outlined duties and responsibilities.
