As a North American External Fulfillment (NA EF) Subject Matter Specialist (SMS), you are a self-motivated individual with an interest in FC operations processes who is responsible for supporting various EF operations. In this role, you will (1) work with internal and external stakeholders to improve operations performance through diagnostics and recommendations for corrective actions. (2) Provide on-site support and training for the introduction of new processes or assist with site openings/migrations.
Key job responsibilities
- Support the SMS Manager in analyzing key figures from special reports and solution plans
- Act as an interface between external providers and internal Amazon stakeholders on operations matters to communicate data and respond to inquiries
- Support the external provider on a project basis in improving specific processes, introducing tools, and sharing best practices
- Conducting “dive deeps” or ad hoc data extractions for recurring issues that require detailed analysis
- Promoting compliance with operational processes at the external provider (e.g., Efficient Receive) by monitoring key figures, conducting on-site audits, and requesting corrective/preventive measures.
- Communicating new or changed processes to the external provider, providing training, and assisting with troubleshooting.
- Contributing to the EF team's continuous improvement initiatives (e.g., documenting processes, improving internal tools)
- Applying benchmark standards and continuing education to increase expertise
This role requires traveling up to 50% of time
About the team
North America External Fulfillment (NAEF) owns the externalization of Under The Roof (UTR) operations to third party logistics providers (3PLs). In this model, 3PLs are contracted to provide end-to-end logistical solutions, including design, construction, equipment sourcing, and workforce management to deliver the agreed storage and throughput capacity for Amazon. The business relationship is governed by standardized terms and conditions (STCs) that cover the general scope of service, liabilities, and legal framework. Site-specific details like capacity, timelines, and pricing are captured in Premise Specific Terms (PSTs). NAEF oversees core operational and quality metrics for the 3PL network to ensure customer experience parity with Amazon's first-party fulfillment. A centralized operations team provides 24/7 monitoring and acts as a bridge between 3PLs and internal stakeholders.
- High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements
- Work a flexible schedule including weekends, nights, and holidays
- Knowledge of Amazon processes, concepts (e.g., Efficient Receive), KPIs (e.g., FUD), and tools (e.g., PrEditor)
- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
- 1+ years of management experience
- Bachelor's degree
- Experience with SQL
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
- Formal education/training in engineering, supply chain, logistics, mathematics
- Good knowledge of SQL, VBA, and Quicksight
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Milton - 26.00 - 39.00 CAD hourly
