Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
87,200 - 106,600
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
10%
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We’re looking for a Field Special Investigator for our growing team!
What you'll do here:
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Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Cargo, Casualty, Accident Benefits and claims with Legal disputes.
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Conduct all aspects of the investigations, including in-person and telephone interviews with individuals, businesses, law enforcement, and all entities pertinent to the claim.
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Collect, source and preserve evidence as it relates to investigations, including statements, records, reports, and salvage.
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Analyze information to identify trends, summarize findings and make recommendations to the business for further investigation and claims handling.
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Consult internally with Claims business units, and provide resources and recommendations to support the fraud initiatives, as required.
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Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
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Build and maintain productive business relationships with law enforcement (police, fire, border control), government bodies, and investigative organizations.
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Attend court proceedings or hearings, as required.
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Participate and/or lead project work and training initiatives, internal and external.
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Work using a home office and company vehicle (with an assigned administrative office in the GTA).
What you bring to the table:
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University degree or college diploma or any combination of equivalent education and experience.
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Minimum 12 years of field investigative experience.
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Minimum of 2 years insurance claims investigation experience.
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Strong investigative interviewing and statement-taking skill.
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Comprehensive knowledge of evidence continuity, collection best practices, and privacy laws.
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Excellent written / verbal communication and documentation skills.
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Strong interpersonal and networking / relationship-building skills.
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Experience in providing testimony in judicial proceedings and/or insurance examinations.
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Must have valid Driver’s licence and a good driving record.
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Excellent time management and workload management skills.
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Working knowledge of Outlook.
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Law Enforcement experience, strong asset.
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Ability to solve problems and innovate investigation strategy.
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Bilingualism (French / English) – Need to process claims files from English-speaking clients on a regular basis.
Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
