Montréal, Qc Front desk manager Jobs – 11 Openings This Week

Night Front Desk Manager
Marriott International, Inc —Montréal, QC
- $67,000–$86,000 a year
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
11d
Front desk manager
SENS Høtel et le Château Versailles —Montréal, QC
- From $60,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
3d
Gestionnaire de la réception | Front Desk Manager
Loft Club Beauté —Montréal, QC
- From $17 an hour
- Part-time
- Hospitality
- Customer service
- Food service
- Paid time off
- Flexible schedule
Quick apply
Front desk supervisor
Montréal Marriott Château Champlain —Montréal, QC
- $65,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
13d
Guest Services Manager
RIMAP Hospitality —Montréal, QC
- Bilingual
- Writing skills
- English
Quick apply
Directrice / Directeur de la réception - Front Office Manager
Courtyard Montreal Midtown —Montréal, QC
- Weekends as needed
- Bilingual
- Hospitality
- Computer science
- Store discount
- Disability insurance
Quick apply
4d
Guest Service Supervisor Full-time Aloft Montreal
Silver Hotel Group —Montréal, QC
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Tuition reimbursement
Quick apply
Front Office Supervisor
Embassy Suites by Hilton Montreal Airport —Pointe-Claire, QC
- Full-time
- Bilingual
- Bar
- Writing skills
- Dental care
- Vision care
Quick apply
Gestionnaire des services aux invités | Guest Services Manager
MasterBUILT Hotels Ltd. —Dorval, QC
- Full-time
- Hospitality
- Inventory management
- Customer service
Quick apply
3h
Front Desk Manager
Spa CurAge —Pointe-Claire, QC
- $17–$25 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
Quick apply
11d
Concierge Service Case Manager
HUB International —Montréal, QC
- $65,000–$70,000 a year
- Full-time
- Hybrid work
- Customer service
- High school diploma or GED
- Analysis skills
- Disability insurance
- Tuition reimbursement

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front desk manager jobs near montréal, qc

Night Front Desk Manager

Marriott International, Inc -
Montréal, QC

Apply Now

Job details

Full-time
$67,000–$86,000 a year
11 days ago

Qualifications

No experience needed
High school diploma or GED
Guest services
Associate's degree
Communication skills

Full job description

Additional Information
Job Number26074780
Job CategoryRooms & Guest Services Operations
Location1201 Boulevard Rene-Levesque West, Montreal, QC, Canada, H3B 2L7
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $67,000-$86,000 annuellement
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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front desk manager jobs in montréal, qc

Night Front Desk Manager

Front desk manager

Gestionnaire de la réception | Front Desk Manager

Front desk supervisor

Guest Services Manager

Directrice / Directeur de la réception - Front Office Manager

Guest Service Supervisor Full-time Aloft Montreal

Front Office Supervisor

Gestionnaire des services aux invités | Guest Services Manager

Front Desk Manager

Concierge Service Case Manager

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