Flocor Inc., is subsidiary of Deschenes Group Inc. and a leader in the industrial pipe, valve and fitting distribution industry. We are searching for Branch Manager for our Nanaimo, BC Branch. The successful candidate will maximize sales within Nanaimo and surrounding areas and will generate new and existing accounts. This position is responsible to organize, direct, control and evaluate the overall activities and performance of the Branch location according to established policies and procedures. This position is also responsible to ensure customer satisfaction through receiving, generating and processing sales orders, developing and communicating quotations, providing expertise relating to product lines, product applications, product technical knowledge, and co-ordinating service needs through scheduling and delivery.
The ideal candidate will have previous experience with an emphasis in mechanical/industrial, and fire protection products. The incumbent will cultivate and maintain strong relationships with our customers. Computer literacy is required.
RESPONSIBILITIES:
- Responsible to receive sales orders from customers by order desk, phone, fax, email or via sales representatives; enters all information required for order picking into the system; transcribes all non -tock material in orders to material control for purchasing purposes
- Responsible to resolve customer issues and/or problems; provide technical product knowledge and guidance, to recommend alternative or corrective actions
- Responsible to assist in the preparation of the annual budget and sales forecasts as required/requested, to ensure targeted initiatives of the Branch are achieved as specified
- Responsible to liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommends improvements and corrective actions
- Responsible to assist with the gathering, analyzing and reporting of information concerning price level, new product introductions and competitive activity in the market served by the Branch
- Responsible to prepare sales and delivery quotations; develop and communicate quotes and product specifications; liaises with sales and warehouse personnel to co-ordinate deliveries with customers; follows up as required/requested
- Responsible to actively use selling techniques to increase sales through use and promotion of complimentary and/or substitution products and specially priced items, use of initiative to pro-actively contact customers, reports back on customer and sales activity
- Responsible to follow up on direct shipments from suppliers to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
- Responsible for material and product control; to ensure Branch has correct levels of inventory, to assess and adjust levels on an ongoing basis; conducts physical inventories and generates reports as required/requested.
- Responsible to resolve conflicts involving staff, vendors and customers; to promote and maintain a confidential “open door” environment
- Responsible to ensure staffing levels are maintained; actively sources, interviews and hires personnel as required; ensures on-boarding/orientation procedures are executed and documented; conducts and documents employee performance and wage/salary reviews as required/requested
- Responsible to remain current with Company products and services and to provide training and knowledge to staff reports
- Responsible to participate in the Company Health and Safety Program; to undertake training as required/requested; to ensure adherence to all Health and Safety guidelines
- Other duties as assigned
- To work to strengthen relationships with key customers and supplier accounts
- Assist with physical inventory as required/requested
- Assist with reception duties as required/requested
- Assist with training of Inside Sales Representatives and Material Handler reports as required/requested
- Participate in special sales functions and trade shows as required/requested
- To remain current with regards to legislative knowledge and requirement including but not limited to Revenue and Taxation, Employment Standards, Health and Safety (WSIB, CSST/WCB), Payroll, etc.
- Prepare and generate reports as required/requested
QUALIFICATIONS:
- College Diploma in Sales/Marketing, Business Administration or a related discipline
- Five (5) years’ to eight (8) years experience in an inside sales or customer service role, preferably with progressive responsibility for quotations and knowledge of costings
- Minimum three (3) years’ experience in a managerial capacity with supervisory responsibility and background knowledge/experience in fire protection and/or plumbing and heating and/or industrial pipe and fittings
- A combination of education and experience
- Proven business development skills
- Mechanical aptitude and the ability to read blue prints is an asset
- Excellent verbal and written communication and interpersonal and negotiations/problem solving skills
- Analytical ability with solid mathematical skills
- Ability to maintain high level of confidentiality
- Proven leadership capability, ability to motivate
- Ability to grasp and communicate the technical aspects of the company’s products
- Possess an intermediate level of computer competency with Microsoft Word, Excel Outlook and web based applications
- Self-starter, well organized with ability to prioritize and work to deadlines
- Results oriented focus
We are an employer of choice!
Professional growth and training are an essential part of staff development, including;
· On the job training
· Product knowledge training
· Education assistance program
· Mentoring/leadership program
· Professional development webinars and seminars
Why this position may be right for you
· Canada's Best Managed Companies
· Competitive Salary
· Comprehensive Health Benefits
· RRSP Contribution Matching
· Learning & Development Opportunities
· Employee Focused Programs
· Additional Holiday Closure
· A Supportive and Positive Work Environment.
Our Values
The success of our company is based on the balance between our 4 primary values:
We are honest and responsible.
We care about our people and we are inclusive.
We have management practices that ensure fair treatment for everyone.
We achieve our goals by supporting each other
If you are interested in this position, please submit and complete a Flocor application form from our website (https://www.flocor.ca/en/careers/), your cover letter and resume to [email protected]
Please clearly state the position you are interested in applying for in the email subject. Recruitment process could include testing, assessments, and interviews. A full background and reference check will be required for hire.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted in relation to an employment opportunity, please advise our Human Resources department or hiring manager of the accommodation measures if required which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
#INDFLO
Job Types: Full-time, Permanent
Pay: $88,000.00-$90,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Application question(s):
- Are you legally entitled to work in Canada?
Education:
Experience:
- Inside sales: 5 years (preferred)
- Customer service: 5 years (preferred)
- Quoting & Costing: 5 years (preferred)
- Management/ Supervisor: 3 years (preferred)
- Pipe, Valves & Fire Protection: 5 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
