oakville on 911 Jobs – 4 Openings This Week

Control Centre Operator
Allied Universal —Mississauga, ON
- $20 an hour
- Full-time
- Customer service
- High school diploma or GED
- Team management
Quick apply
14d
Customer Service Operator - Bilingual French
Allied Universal —Mississauga, ON
- $23 an hour
- Full-time
- Bilingual
- Customer service
- English
Quick apply
14d

More jobs to discover

Find similar jobs that you might be interested in.

Bilingual Travel Group Operations Coordinator
Jonview —Etobicoke, ON
Communicate with our customers in Europe, by phone and email, to follow up on files when necessary. Responsible for requesting reservations and confirming the…
From $44,000 a year
Quick apply
French-Speaking Customer Experience Specialist - Remote in Canada
Quince —Toronto, ON
Connect with customers via chat, email, phone, and social channels. Quince partners with world-class manufacturers across the globe and serves millions of…
$25–$26 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Membership Road Service Advisor
CAA Club Group —Thornhill, ON
Working in a call center environment, you will be responsible for answering calls, and texts, within skill-set assigned queues providing timely responses to…
$40,800–$50,000 a year
Quick apply
Technicien ou technicienne d’urgence médicale
AMBULANCE NEW BRUNSWICK —Brunswick, ON
Les attentes cliniques et les responsabilités pour les techniciens et techniciennes d’urgence médicale (TUM) sont établies en fonction des exigences…

Show more jobs in cities nearby

I want to receive the latest job alerts for 911 in oakville on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

911 jobs near oakville on

Call Center Representative jobs in Mississauga, ON

Customer Service Representative jobs in Mississauga, ON

Can Sports Center jobs in Markham, On

Call Centre Work From Home jobs in Hamilton, On

Call Center Representative jobs in Yarmouth, Ns

Call Center Representative jobs in Milton, On

Westjet, Call Center jobs in Calgary, Ab

Call Centre jobs in Hamilton, On

Customer Service Representative jobs in Nelson, On

Remote Customer Support jobs in Winnipeg, Mb

Customer Service Representative jobs in Sechelt, Bc

Customer Service Representative jobs in Kelowna, Bc

Service Coordinator jobs in Edmonton, Ab

Customer Service Representative No Experience jobs in Toronto, On

Customer Service Representative jobs in Essex, On

Control Centre Operator

Allied Universal -
Mississauga, ON

Quick apply

Job details

Full-time
$20 an hour
14 days ago

Qualifications

Customer service
Call center
High school diploma or GED
Team management
Data entry

Full job description

Control Centre Operator

The Control Centre Operator for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.

Job Title: Control Centre Operator

Location: Mississauga, ON

Pay rate: $20.00 per hour

Type: Full Time & Part time

Positions: 2 Full time & 2 Part time openings

Successful candidates must be available to work the above rotational schedules and shift timings.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

The Control Centre Operator will be responsible for managing team members in a call center environment.

Answer incoming calls and respond to emails.
Accurate and timely dispatching of alarm calls (internal and external)
Handle customer inquiries both over the phone and by email
Enter new client locations / information into system(s);
Informs clients (internal & external) by explaining procedures; answering questions; providing information.
Identify and Escalate priority issues, critical incidents and escalate as per procedure
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Route calls to appropriate area/department.
Ensure training manual is updated with new procedures/functions
Follow up with customer (internal & external) calls/emails as / when necessary
Create monthly client reports
Accurate bi-weekly payroll reporting
Create and distribute daily internal reports / shift reports / weekly reports
Scheduling of staff (manage time off, sick days accurately)
Assist in training new operators
Maintain database and manuals (Procedural manual, subcontractor list etc.)
Assist in managing employee performance ( job performance issues, compliments/complaints)
Completion of Annual Employee Reviews (members under each team lead)
Employee Access cards - printing and providing quality assurance, assist with distribution
- Remote Video Monitoring - key function/role to be determined
Other job functions as assigned by immediate manager or Senior Director

QUALIFICATIONS

Prior call center and Customer Service experience
Ability to work independently
Written and Oral Communication
Data Entry / Attention to Detail
Ability to think strategically
Ability to motivate immediate team members
Ability to reason through complex problems and reach sound decisions
Able to effectively multi-task
People management skills
Ability to work in a stressful environment
Ability to motivate and encourage others
Prior security-related experience. (preferred)
911 or Police Foundations training, preferred
Prior experience in managing a team, call center environment (preferred but not required)

EDUCATION:

High School Diploma or equivalent
Proficient in computer applications

BENEFITS:

Opportunities for career growth and advancement.
Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references

Quick apply

Refine Your Search

911 jobs in oakville on

Control Centre Operator

Customer Service Operator - Bilingual French

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for 911 in oakville on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected