Full-time
McLean & Dickey Ltd. is Simcoe County’s leading independent insurance brokerage, serving clients across Ontario. We’re looking for an IT Support Specialist who is responsible for monitoring and supporting the organization's network, server, cloud, and security infrastructure. This role provides end user technical support, helps ensure reliable and secure technology services, and participates in technology projects and continuous improvement initiatives.
Working closely with the Senior Network Administrator, the successful candidate supports a secure, scalable, and highly available technology environment that enables business operations and a positive employee experience.
Key Responsibilities
- Provides workplace support for incidents and service requests related to troubleshooting and resolution of technology-based issues.
- Answer calls, evaluate and prioritize email related to IT incidents by understanding the business environment and the needs of all departments.
- Escalates issues, as needed, to the IT System and Network Administrator.
- Performs hardware/software moves, changes, additions and upgrades as directed.
- Provisions and installs new computers, maintain printers and other shared office hardware as instructed.
- Builds our knowledge base of support scenarios by researching, testing, and implementing solutions.
- Document procedures, system configuration, and IT infrastructure as requested.
- Assist with maintaining corporate SharePoint communication sites.
- Participate in infrastructure upgrades, system implementations, technology projects, and change management activities.
- Identify opportunities to automate repetitive work and improve the reliability, security, and efficiency of Information Technology services.
- Follow organizational Information Technology governance, security, privacy, and compliance requirements.
- Assist with special projects and perform other duties as assigned
Qualifications
Technical Skills:
- Infrastructure and Networking
- Windows Server, Active Directory, Group Policy, 3CX VOIP System
- Microsoft Cloud Technologies
- Microsoft 365, Microsoft Entra ID, Microsoft Intune, Exchange Online, Teams, SharePoint Online, and OneDrive.
- Additional Capabilities
Strong troubleshooting, analysis, documentation, customer service, prioritization, teamwork, and continuous learning. Experience in the insurance industry is considered an asset.
Key Knowledge, Skills and Abilities:
- Technical troubleshooting and root-cause analysis
- Proficient knowledge of Microsoft SharePoint and Intune administration
- Organization, prioritization, and time management
- Project participation and change management
- Documentation and knowledge sharing
- Teamwork, collaboration, and mentoring
- Accountability, adaptability, and continuous improvement
Education and Experience:
- Diploma or degree in Information Technology, Network Administration, or a related field, or an equivalent combination of education and experience.
- Two to three years of progressive experience in helpdesk and end user support, network support, or infrastructure support.
- Experience providing escalated technical support in a business environment.
- Relevant Microsoft, CompTIA, Cisco, cybersecurity, or IT service management certifications are considered assets.
Communication Skills:
- Excellent written and verbal communication skills.
- Ability to explain technical information clearly to non-technical employees.
- Strong customer service, active listening, and relationship-building skills.
- Ability to work effectively with employees, vendors, and business stakeholders.
- Ability to document technical procedures and communicate system changes clearly.
- French language skills are considered an asset but are not required.
Working Conditions:
- Full-time in the office.
- Participation in after-hours support, scheduled maintenance, and emergency response when required.
- Ability to lift, move, and install computer and networking equipment when necessary.
Competencies:
Customer Focus
Provides responsive, professional, and effective technical support while maintaining a positive employee experience.
Technical Expertise
Applies sound technical knowledge and keeps current with evolving infrastructure, security, and cloud technologies.
Security Awareness
Follows security best practices, protects organizational information, and proactively identifies technology risks.
Continuous Improvement
Identifies practical ways to strengthen processes, automate repetitive work, and improve service delivery.
Teamwork
Works collaboratively with team members and business partners to achieve organizational goals.
Accountability
Takes ownership of responsibilities, follows through on commitments, and delivers high-quality work.
Organizational Commitment
Supports the organization's mission, vision, values, and strategic objectives through reliable and secure technology services.
Relationship Management
Builds productive relationships with employees, vendors, and business stakeholders through trust, respect, and clear communication.
Why Join McLean & Dickey?
For more than 100 years, we've built our reputation by putting people first. As an independent brokerage, we're committed to supporting our clients, investing in our employees, and giving back to the communities we serve. Here, you'll find meaningful work, opportunities to grow, and a team that's genuinely invested in your success.
We offer:
- Comprehensive Benefits: Competitive compensation, extended health coverage, life insurance, travel insurance, and a defined contribution pension plan.
- Professional Development: Tuition reimbursement and support for related education and professional development.
- Career Advancement: Opportunities to grow within a thriving organization that promotes from within.
- Supportive Team: Dedicated HR and IT support in a collaborative work environment.
- Community Impact: Volunteer hours reimbursement and opportunities to give back locally.
- Practical Perks: Free parking, annual performance reviews, and more.
Our Commitment to Inclusion
McLean & Dickey Ltd. provides a workplace that respects individual differences and ensures every team member has the opportunity to be heard and contribute meaningfully. We welcome applications from people of all backgrounds and abilities. Accommodations are available upon request throughout the recruitment process.
- Ready to apply your technical expertise and analytical thinking to meaningful business challenges? Join McLean & Dickey and help us turn complex data into reliable insights and stronger processes.
Job Types: Permanent, Full-time
Pay: $47,000.00-$54,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Orillia, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally entitled to work in Canada?
- Do you have any criminal convictions?
- Are you agreeable to a criminal record check?
- Have you ever filed for bankruptcy?
Work Location: In person
