Ottawa, On Planner/scheduler Jobs – 6 Openings This Week

Customer Service Manager
OZ Optics Ltd —Ottawa West, ON
- $90,000–$110,000 a year
- Full-time
- CRM software
- Marketing
- Writing skills
- Disability insurance
- Dental care
Quick apply
9d
Senior Customer Service Administrator
OZ Optics Ltd —Ottawa West, ON
- $75,000–$85,000 a year
- Full-time
- CRM software
- Marketing
- ERP systems
- Disability insurance
- Dental care
Quick apply
9d
Intermediate Planner/Scheduler - Construction
Shadrach Consulting, Professional Recruiters —Ottawa, ON
- $100,000–$140,000 a year
- Full-time
- PMP
- Engineering
- Bachelor's
- Wellness program
- Disability insurance
Quick apply
2d
Master Scheduler
General Dynamics Mission Systems - Canada —Ottawa, ON
- $73,000–$91,000 a year
- Full-time
- Business
- Dental care
- Tuition reimbursement
Quick apply
Planner/Scheduler
Bird Construction —Ottawa, ON
- Full-time
- Engineering
- Bachelor's
- Contracts
Buyer
General Dynamics Mission Systems - Canada —Ottawa, ON
- $34.77–$40.82 an hour
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply

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Senior Customer Service Administrator
OZ Optics Ltd —Ottawa West, ON
Validate orders for processing (product specifications, pricing, shipping details, billing, etc.). Staff events - adult and children's holiday parties, Easter…
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9d
Senior Business Systems Analyst, ServiceNow CSM - EN 125
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Senior Planner/Scheduler
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Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a…
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planner/scheduler jobs near ottawa, on

Customer Service Manager

OZ Optics Ltd -
Ottawa West, ON

Quick apply

Job details

Permanent | Full-time
$90,000–$110,000 a year
9 days ago

Qualifications

CRM software
Marketing
Writing skills
ERP systems
Post-secondary education
Process improvement
English
DEC
Complaint handling
Microsoft Office
MRP
Supervising experience
Team management
Client services
Customer service orientation
Training & development
Manufacturing
Order processing
Business
Associate's degree
Communication skills
Performance evaluation

Full job description

Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
Opportunity to work along side with subject matter experts in fiber optics
Opportunity to work on world-class products with cutting-edge technologies
Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
Free on-site parking

Position Summary:

Manage and support Customer Service/Order Desk operations.
Apply department procedures for order processing, changes, cancellations, and returns.
Oversee customer order processing to ensure accuracy and timely execution.
Complete customer requests in accordance with company policies.
Support improvements in order processing efficiency and towards customer satisfaction.
Support team development through training and performance management.

Typical Duties:

Prioritize workload in Customer Service/Order Desk.
Utilize ERP to process customer orders, maintain accurate order records, and prepare reports.
Support the department in the effective execution of customer service responsibilities.
Monitor order processing reports and address identified issues.
Coordinate with internal departments to resolve customer requests or complaints.
Communicate with product managers and designers to streamline order processing activities.
Work with production schedulers and planners when order rescheduling is needed.
Communicate with customers to support order acceptance and processing.
Resolve information discrepancies internally and with customers.
Monitor issues that may impact customer deliveries and implement corrective actions.
Support employee performance reviews and ongoing team development.

Education:

Post secondary education in Sales, Marketing, or Business Administration.

Experience:

5-7 years of experience in Customer Service, including order processing, full commercial lifecycle management, and staff supervision, preferably in a manufacturing environment.

Skills:

Excellent knowledge of Microsoft Office Suite
Proficient in ERP/MRP/CRM systems
Proficient in English
Strong written and spoken communication skills

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Benefits:

Casual dress
Company events
Disability insurance
Employee assistance program
Life insurance
On-site parking
Vision care

Application question(s):

Do you have an excellent verbal and written command of English
Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

DCS / DEC (required)

Experience:

ERP systems: 7 years (required)
MRP, CRM business applications: 7 years (preferred)
Advanced Microsoft Suite: 7 years (required)
Technical manufacturing Customer service: 7 years (required)

Work Location: In person

Quick apply

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planner/scheduler jobs in ottawa, on

Customer Service Manager

Senior Customer Service Administrator

Intermediate Planner/Scheduler - Construction

Master Scheduler

Planner/Scheduler

Buyer

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