Company Biography:
Lambton College is always proud to acknowledge that it is located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations. As the second-oldest college in the Ontario publicly assisted system, we have served our learners and communities for nearly 60 years, and with ALL IN: The 2025-2029 Lambton College Strategic Plan, we are charting a strong and steady course towards the next 60.
We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.
We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.
And we are continuing to form academic, research, and community partnerships that create value for our local and global community and elevate student and client impacts at local, national, and international scales.
At Lambton College, we know where we're going. Just as importantly, we know the way we're going to get there. We call it the Lambton Way, and we welcome applications from those who are interested in being part of it.
ALL IN: The 2025-2029 Lambton College Strategic Plan
Specific Accountabilities:
- Supports Testing Services, helping to maintain accessibility and accommodation testing support systems and tools
- Responds to student inquiries regarding their testing needs and facilitates communications to / from students regarding the provision of testing supports
- Administers and schedules tests; student and public, acting as scribe and/ or reader, and obtaining proctoring guidelines from faculty
- Provides technical assistance to students in the use of accessibility tools and forms; testing accommodation-related supports, specialized learning / assistive software
- Assists in maintaining/updating office operating procedures
- Provides support by handling various student and public test booking applications
- Works with Faculty to ensure test environment information is shared
- During peak times of the year, provides administrative assistance to Tutoring Services, including helping students with general inquiries, booking tutoring appointments, and directing learners to appropriate academic support resources
- In addition, could be required during peak times to assist with maintaining Tutoring Services schedules, records, and promotional materials to support the coordination and delivery of tutoring programs
- During peak times of the year, provide administrative assistance to the Academic Materials Coordinator, including support pop-up shop and operational logistics by helping prepare materials (labeling, sorting, assembling kits), maintaining inventory records, and assisting with basic POS tasks or customer inquiries
- Other duties as assigned
About the Position:
This is a permanent part-time (RPT) support staff Bargaining Unit position reporting to the Dean, Global Engagement & Academic Services working 24 hours per week at an hourly rate of $26.05
The incumbent provides an array of administrative support duties to the Testing Services Department. This includes handling a variety of inquiries that require in-depth knowledge of college policies and procedures. The incumbent aids the entire Testing Services team, which includes clerical and administrative support for the delivery of the Testing Services programs. The incumbent answers or redirects inquiries, administers and schedules tests, and provides technical assistance in the use of accessibility tools.
Qualifications:
- At minimum a 2 year post-secondary diploma preferably in Office Administration or Business, Social Science or an equivalent as deemed acceptable by the College
- Minimum 2 years practical front-line experience in a customer service / client service environment
- Excellent knowledge of and experience with computer applications and systems, including Microsoft Office and MS Teams applications
- Experience with case management systems, ClockWork; and student information systems, preferred
- Excellent customer service skills
Closing Statement:
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.
We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.
Employee Perks:
Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.
Investing in our People:
Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.
Investing in our People
Lifetime Retirement Pension - Defined Benefit Pension Plan:
Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.
Lifetime Retirement Pension - Defined Benefit Pension Plan:
