Red Deer, Ab Bilingual customer experience representative Jobs – 8 Openings This Week

Bilingual Customer Experience Representative
Ennis Fabrics —Alberta
- 8 hour shift
- Remote
- Bilingual
- Management
- Sales
- Store discount
- Wellness program
Quick apply
Sales Representative
Great White North Construction Ltd. —Alberta
- $34,098.39–$128,939.57 a year
- Full-time
- Bilingual
- Spanish
- Sales
Quick apply
13d
Door to Door Sales Representative
City Fiber Inc —Alberta
- $4,000–$8,000 a month
- Full-time
- Bilingual
- Spanish
- Sales
- Dental care
- Flexible schedule
Quick apply
14d

Other jobs to consider

Find your next job by exploring related positions.

Bilingual Customer Experience Representative
Ennis Fabrics —Alberta
In this role you will primarily receive incoming calls, faxes, emails and web orders. Process orders accurately, advising customers of stock, price, delivery…
Quick apply
Underground Construction - Trench Safety Applications Specialist
GroundWorks Safety Systems —Innisfail, AB
Work with customers to identify safe and efficient solutions. As demand for our trench safety system continues to grow, we are looking for someone who can…
$60,000–$120,000 a year
Quick apply
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual (French) Inside Sales Representative
Aartech Canada Inc —Oshawa, ON
Lead generation, warm calls and cold calls. Engage with existing and potential customers to understand their needs and provide appropriate product…
$40,000–$65,000 a year
Quick apply
Bilingual Customer Service Representative (English/French)
Snap-on Tools of Canada Co. —Newmarket, ON
The overall responsibilities of the position include: ensuring that all customer issues and marketing requests are resolved and expedited in a timely manner,…
$50,000–$55,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for bilingual customer experience representative in red deer, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual customer experience representative jobs near red deer, ab

Sales Representative jobs in Alberta

Customer Experience Representative jobs in Ontario

Customer Experience Representative jobs in Surrey, Bc

Customer Experience Representative jobs in Edmonton, Ab

Customer Experience Representative jobs in Kingston, On

Customer Service Caa jobs in Ontario

Sales Representative jobs in Winnipeg, Mb

Older People No Experience jobs in Toronto, On

Remote Customer Service jobs in Calgary, Ab

Door To Door Sales Representative jobs in Guelph, On

Dental Sales jobs in Greater Toronto Area, On

Sales Internship jobs in Toronto, On

Door To Door Sales Representative jobs in Coquitlam, Bc

Door To Door Sales Representative jobs in Greater Sudbury, On

Door To Door Sales Representative jobs in Ontario

Best Sales jobs in Montréal, Qc

Alcohol Sales Representative jobs in Ontario

B2b Tech Sales jobs in Toronto, On

Hvac Sales jobs in British Columbia

Sales Representative jobs in Lacombe, Ab

Bilingual Customer Experience Representative

Ennis Fabrics -
Alberta

Quick apply

Job details

Permanent | Full-time

Qualifications

Bilingual
French
Management
Sales
Call center
Filing
English
Microsoft Office
Organizational skills
Computer skills
Typing
Communication skills

Full job description

Bilingual Customer Experience Representative

Languages Required: English & French
Full time Hours: Monday - Friday DAY (40 Hours per week)
Full - Work from Home

Position Summary: To provide all Ennis Fabrics Customers superior customer experience. Enter orders in an efficient, friendly, professional, personalized manner. Resolve concerns and educate client on Ennis products and services. In this role you will primarily receive incoming calls, faxes, emails and web orders. You may occasionally be asked to assist our CE Outbound team making outbound service/prospecting calls.

Primary Responsibilities: (not in sequence of importance)

Order Management:

Recognizing that servicing our customers is priority one. Interacting and order processing via such channels as Telephone, Fax, Email or Web in a polite, courteous manner.
Process orders accurately, advising customers of stock, price, delivery date, order totals, shipping dates, location of goods, advise if stock is in “pieces” and back order status.
Provide assistance and support to customers in gaining access and navigating the website.
Process returns and issue credits as per Ennis Fabrics policy.

Service Levels:

75/45 – Our goal is to answer all calls quickly and efficiently within 45 seconds.
Answering telephone calls to meet our service level take priority over all other duties and assignments.
Coached to achieve Customer Experience service level standards to achieve KPI’s.

Other Duties:

Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
Accurately record your work status with the appropriate AUX code and ACW code as per Ennis Fabrics policy.
Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
Attend training sessions and team meetings, to support continuous learning of Ennis products and services.

Team Participation

Work with Customer Experience Supervisor and Customer Experience Trainer to gain a greater understanding of our products and the markets that use them.
Being a positive, involved team member to contribute to achieving team sales and KPI’s.

Communicates with:

Customers, Sales Professionals, other Customer Experience Team Members, Credit Department, Purchasing, Warehouses, Customer Experience Supervisor, Customer Experience Manager.

Personal Characteristics required:

Excellent attention to detail
Typing speed & accuracy
Friendly and Polite
Ability to Multitask
Organizational Skills
Patient
Empathetic
Ability to problem solve
Strong decision making skills

Experience:

Ability to speak and write in both English & French
Call center experience required
Experience with Outbound calling preferred
Typing/Computer Skills. Microsoft Office Advanced skill level. 40-50 WPM (skills will be tested)
Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
Demonstrated ability to work co-operatively in an independent and/or team setting.
Excellent communication skills both verbal and written
Experience working in CRM applications an asset

Working Conditions:

Fast Paced
Structured Environment
Day shift. Weekdays only
Able to sit at a desk for extended periods of time
Office/Call Centre Environment
Must have dedicated home office with no distractions or interruptions
Computer, monitor and headset will be supplied

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Vision care
Wellness program
Work from home

Application question(s):

This position requires you to speak English & French. Are you fluent in both?
Are you able to work with minimal supervision?
Are you comfortable with typing 40-50 WPM?
Have you worked in a call center environment before taking inbound calls?
Can you please tell me the salary range you are looking for?
Our head office is located in Sherwood Park , but this job requires you to work remotely from home, does this work for you?
The shift would be 8:00 AM MST - 4:30 PM MST or 9:00 AM MST - 5:30PM

MST , do either of these work for you?

This is a full- time, day time, Monday - Friday - does this work for you?
Are you legally eligible to work in Canada?

Work Location: Remote

Quick apply

Refine Your Search

bilingual customer experience representative jobs in red deer, ab

Bilingual Customer Experience Representative

Sales Representative

Door to Door Sales Representative

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for bilingual customer experience representative in red deer, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected