st. albert ab customer service manager Jobs – 241 Openings This Week

Technology Customer Support Manager Edmonton Zone
Alberta Health Services —Edmonton, AB
- $37.76–$64.76 an hour
- Full-time
- Computer Science
- PMP
- Windows
1h
Internet Sales Manager
Smart Start Auto Inc. —St. Albert, AB
- $60,000–$120,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Hybrid - Personal Insurance Broker - Service (Existing Client Account Manager)
Armour Insurance Group Ltd —Alberta
- Full-time
- Hybrid work
- Sales
- Customer service
- No university degree
- Disability insurance
- Dental care
17h
Area Manager
Mint Smartwash —Edmonton, AB
- $80,000–$95,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Dental care
- Paid time off
Quick apply
Dental Office Manager/Front
Dental Centre —Edmonton, AB
- $25–$35 an hour
- Full-time
- Administrative experience
- Front desk
- Office experience
- Dental care
- Paid time off
Quick apply
Sales Manager
Source Office Furniture & Systems Ltd. —Edmonton, AB
- $80,000–$90,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Employee assistance program
Quick apply
Facility Manager
ISS Guckenheimer —Edmonton, AB
- From $98,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
13d
Land Surveying Project Manager
Challenger Geomatics —Edmonton, AB
- Full-time
- Engineering
- Dental care
Quick apply
Service Manager
Agriterra Equipment —Alberta
- Full-time
Quick apply
Member Experience Supervisor
Movati Athletic (Group) Inc —Edmonton, AB
- Morning shift
- Sales
20h
General Manager – FFUN Motorsports Saskatoon
FFUN Group —Edmonton, AB
- $120,000 a year
- Full-time
- Organizational skills
- Budgeting
- Leadership
- Dental care
Quick apply
Manager, Health & Safety
HelloFresh —Edmonton, AB
- $80,000–$90,000 a year
- Weekends as needed
- Google Suite
- No university degree
- Organizational skills
- Dental care
- Paid time off
Quick apply
3d
Senior Manager, Retention Marketing
Aplin —Alberta
- $110,000–$140,000 a year
- Remote
- Management
- Marketing
- Analysis skills
Quick apply
11h
General Manager
ECL Group of Companies —Edmonton, AB
- Sales
- Merchandising
- Leadership
Quick apply
Sales Manager - FFUN Motorsports Saskatoon - Relocation Bonus up to $5,000
FFUN Group —Edmonton, AB
- From $100,000 a year
- Full-time
- Sales
- Dental care
Quick apply
Assistant Property Manager
Avenue Living Communities —Edmonton, AB
- Budgeting
Quick apply
14d
Business Relationship Manager
ECL Group of Companies —Edmonton, AB
- Customer service
- Business development
- Presentation skills
Quick apply
Client Experience Team Lead
RAM Elevators and Lifts —Edmonton, AB
- $70,000–$75,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Dental care
Quick apply
Sales Account Manager -Edmonton
Pre Pak Meats —Edmonton, AB
- $61,018.38–$125,002.23 a year
- Full-time
- Up to 50% travel
- Sales
- Customer service
- Store discount
- Mileage reimbursement
Quick apply
Shop Manager
Lotus Group —Edmonton, AB
- Full-time
- Microsoft Office
- Quality Control
- Leadership
- Dental care
Quick apply
6d

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customer service manager jobs near st. albert ab

Technology Customer Support Manager Edmonton Zone

Alberta Health Services -
Edmonton, AB

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Job details

Full-time
$37.76–$64.76 an hour
1 hour ago

Qualifications

Desktop support
ITIL Certification
Computer Science
PMP
Process improvement
Information Systems
Windows
Class 1 Licence
Master's degree
Change management
Supervising experience
Project management
Bachelor's
Human resources
EMR systems
IT
Epic
Leadership
Communication skills
Business process improvement

Full job description

Your Opportunity:

As a Manager within Technology Client Support Services, you will lead the delivery of reliable, high quality IT support in a fast paced, changing environment. This role focuses on client relationships, service excellence, and team leadership. Success requires the ability to manage priorities, drive change, and align services with organizational and provincial IT strategies. Key Responsibilities. The Manager, Deskside – Edmonton Zone is responsible for both day to day operations and long-term service planning for end user hardware and printing services. This includes direct customer support, operational oversight, and the delivery of strategic and project based initiatives across the organization. You will lead multiple-skill support teams and manage staff located throughout the Edmonton zone. Key responsibilities include: Prioritizing and responding to client requests. Managing escalated support issues. Driving continuous service improvement. Ensuring IT services effectively supports a complex healthcare environment. Lead and support geographically distributed client support teams to deliver reliable, responsive desktop and end user IT services. Build strong relationships with clinical and business stakeholders to understand needs and improve service outcomes. Manage and resolve complex client issues while maintaining high service standards. Drive continual service improvement, change management, and operational efficiency. Aligning client support services with the provincial IT Technology Services 5 Year Strategic Plan. Collaborate with peer managers across zones and portfolios and contribute to provincial initiatives. Ensure support services effectively enable clinical workflows and patient care.

Description:

Provide day-to-day leadership for a diverse team of desk-side technicians that work onsite at AHS facilities within your respective zone. Collaborate with provincial TCSS counterparts to standardize practices and process leading to innovation and optimization for corporate and clinical stakeholders across the organization. Engage HR, IT preferred vendors, other IT groups. Make decisions on asset management strategy & operation activities. Manage the implementation of cost saving initiatives. Develop business cases or technical rationale. Ensure the team is resourced appropriately, is cost effective, provides satisfactory service support, and leverages technology advances. Influence the enterprise technical architecture and overall IT and Technology Services strategy. Focuses the team’s effort on initiatives that improve efficiencies, resilience, availability, and reliability. Function as a point of escalation for problems related to Technology Client Support services. Foster relationships and partnerships with highly complex internal and external stakeholders. Provide decision making, coaching, and mentoring.

Transition Company: Health Shared Services
Classification: Manager
Union: Exempt
Unit and Program: IT - TCSS
Primary Location: Alberta Hospital Edmonton
Location Details: Eligible to work hybrid (on/off site) within Alberta
Negotiable Location: Within Edmonton Zone
Employee Class: Regular Full Time
FTE: 1.00
Posting End Date: 17-JUN-2026
Date Available: 27-JUN-2026
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $37.76
Maximum Salary: $64.76
Vehicle Requirement: Not Applicable

Required Qualifications:

Bachelor’s degree in computer science, Information Systems, or a related field. 5–10 years of progressive IT experience in a large, complex organization. 3–5 years of direct IT leadership experience managing mid to large sized teams and engaging senior leaders and key stakeholders. Strong knowledge of desktop support methodologies. Strong experience supporting Microsoft Windows operating environments. Hands on IT operations background with proven problem-solving skills. Demonstrated ability to manage multiple complex initiatives in a fast-changing environment. Track record of continuous professional development and growth. Positive, adaptable, and solution-oriented mindset. Responsible for manager level escalations and other assigned duties.

Additional Required Qualifications:

Project management experience, including leading multiple concurrent initiatives. Experience managing vendor relationships and service providers. Proven supervisory and people management experience. Excellent communication, relationship building, and stakeholder management skills. Ability to manage multiple priorities while maintaining a high level of client satisfaction. Demonstrated experience in service improvement, change management, and issue escalation. Knowledge of IT service management practices (ITIL or similar certification preferred). Experience with business process improvement and operational efficiency. Strong understanding of IT support practices and technologies. Experience working within or supporting a healthcare environment, including EMR systems such as Connect Care (EPIC), clinical workflows and the role of technology in care delivery.

Preferred Qualifications:

Master’s degree in Computer Science, Information Systems, or a related field is preferred. ITIL certification and a strong background in change management are considered assets. Familiarity with IT deskside support processes requirements and automation is an advantage. Proven leadership, people management, and client and stakeholder management experience is preferred. PMP certification and knowledge of ServiceNow are also desirable.

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Refine Your Search

customer service manager jobs in st. albert ab

Technology Customer Support Manager Edmonton Zone

Internet Sales Manager

Hybrid - Personal Insurance Broker - Service (Existing Client Account Manager)

Area Manager

Dental Office Manager/Front

Sales Manager

Facility Manager

Land Surveying Project Manager

Service Manager

Member Experience Supervisor

General Manager – FFUN Motorsports Saskatoon

Manager, Health & Safety

Senior Manager, Retention Marketing

General Manager

Sales Manager - FFUN Motorsports Saskatoon - Relocation Bonus up to $5,000

Assistant Property Manager

Business Relationship Manager

Client Experience Team Lead

Sales Account Manager -Edmonton

Shop Manager

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