St. Catharines On Guest services representative Jobs – 7 Openings This Week

Guest Services Representative
Leyad —St. Catharines, ON
- $18–$22 an hour
- Part-time
- Sales
- Microsoft Office
- Cleaning
- Dental care
- Employee assistance program
Quick apply
Attractions - Customer Service Representative
Clifton Hill - Fun By the Falls —Niagara Falls, ON
- $20.65 an hour
- Seasonal
- Cashiering
- Guest services
- Flexible schedule
Quick apply
Reservations Coordinator | Ramada Plaza Niagara Falls
Ramada Plaza Niagara Falls —Niagara Falls, ON
- $19–$20 an hour
- Weekends as needed
- CRM software
- Inventory management
- Basic math
BDC Service Representative (Performance Toyota)
Performance Auto Group —St. Catharines, ON
- $40,000–$50,000 a year
- Full-time
- CRM software
- High school diploma or GED
- Guest services
- Disability insurance
- Dental care
Quick apply
5d
TROLLEY DRIVER
Vintage Hotels —Niagara-on-the-Lake, ON
- Hotel
- Driving
- Guest services
5d
Planet Fitness - Member Services Representative - Part Time - Niagara Falls
Niagara Falls Fitness LP —Niagara Falls, ON
- $17.60 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
Quick apply
14d

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Guest Services Representative

Leyad -
St. Catharines, ON

Quick apply

Job details

Part-time
$18–$22 an hour

Qualifications

Computer operation
Sales
Microsoft Office
Social media platforms
Client services
Customer service orientation
Cleaning
Customer support
Retail experience
Guest services
Communication skills
Client interaction
Event logistics coordination

Full job description

About Leyad

Leyad is a Montreal-based real estate investment and management firm with a diverse portfolio of residential and commercial properties across Canada. For over a decade, we’ve focused on creating long-term value through strategic, sustainable investments and a commitment to excellence. Our success stems from our ability to identify opportunities where others see challenges and consistently deliver strong results for our clients/tenants.

About the Role

We are looking for a friendly, outgoing, and customer-focused Guest Services Representative to join the team at Niagara Pen Centre. In this role, you will be a key point of contact for shopping centre guests, retailers, and visitors, providing exceptional service and assistance while supporting centre events, promotions, and community initiatives.

This position embraces a “Beyond the Booth” approach, meaning you will actively engage with guests throughout the shopping centre and help create a welcoming, positive experience from the moment they arrive.

Key Responsibilities

Guest Services & Customer Experience

Provide exceptional customer service and assistance to guests, tenants, and visitors.
Respond to telephone, email, and in-person inquiries in a professional and timely manner.
Provide information regarding retailers, services, amenities, promotions, and events at Niagara Pen Centre.
Assist with the sale and administration of shopping centre gift cards, including daily deposits, shift reports, logs, and gift-with-purchase items.
Complete opening and closing procedures as directed by the Guest Services Supervisor.
Maintain customer tracking initiatives, reports, and administrative records.
Assist guests with a variety of requests and available shopping centre services.
Work closely with Security, Operations, and other departments to help maintain a safe, clean, and welcoming environment.
Build positive relationships with retailers and remain knowledgeable about store offerings and promotions.
Maintain a clean, organized, and professional Guest Services area.
Monitor and replenish inventory of office supplies, gift cards, and Guest Services materials.

Marketing & Event Support

Support the Marketing Team with shopping centre events, promotions, and community initiatives.
Assist with event set-up and tear-down, guest registration, line management, promotional material distribution, and vendor/performer coordination.
Assist with event logistics before, during, and after events.
Prepare event supplies, promotional materials, and other materials as required.
Stay informed of Niagara Pen Centre’s website and social media channels to accurately respond to guest inquiries.
Perform other duties as assigned by the Guest Services Supervisor or Marketing Manager.

Qualifications

Previous customer service, retail, hospitality, or guest services experience is considered an asset.
Exceptional customer service skills with a genuine passion for creating positive guest experiences.
Friendly, approachable, and outgoing personality with strong interpersonal skills.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to work effectively in a fast-paced, team-oriented environment.
Comfortable working in a busy public environment and supporting large-scale events.
Proficiency with Microsoft Office and general computer applications.
Familiarity with social media platforms such as Facebook, Instagram, TikTok, and Threads.
Ability to lift and move event supplies and assist with event set-up and tear-down.
Self-motivated, reliable, creative, and enthusiastic.
Flexible availability, including evenings, weekends, holidays, and special events as required.

Why Join Leyad

At Leyad, you’ll join a collaborative and customer-focused team dedicated to creating positive experiences for our guests, tenants, and communities. As a Guest Services Representative, you’ll have the opportunity to make a direct impact on the shopping centre experience while developing your customer service, communication, and event coordination skills in a dynamic and supportive environment.

Pay: $18.00-$22.00 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Vision care

Work Location: In person

Quick apply

Refine Your Search

guest services representative jobs in st. catharines on

Guest Services Representative

Attractions - Customer Service Representative

Reservations Coordinator | Ramada Plaza Niagara Falls

BDC Service Representative (Performance Toyota)

TROLLEY DRIVER

Planet Fitness - Member Services Representative - Part Time - Niagara Falls

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