toronto, on call centre supervisor (collections) Jobs – 6 Openings This Week

Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
- $38,396.49–$60,000.00 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- In-person
- Flexible schedule
Quick apply
6d
SUPERVISOR CUST SVC CALL CENTRE
City of Toronto —Toronto, ON
- $96,566–$132,880 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
1d

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SUPERVISOR CUST SVC CALL CENTRE
City of Toronto —Toronto, ON
Leads and supports formal change management practices, including the development, implementation, and communication of standardized methods, policies, and…
$96,566–$132,880 a year
1d

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Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures).
$38,396.49–$60,000.00 a year
Quick apply
6d

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Collections - Call Center Manager

Total Credit Recovery Ltd -
North York, ON

Quick apply

Job details

Permanent | Full-time
$38,396.49–$60,000.00 a year
6 days ago

Qualifications

Call center
Microsoft Office
Supervising experience
Communication skills
Negotiation

Full job description

Position Overview

This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s. The Collections/Call Centre Manager manages and guides collection supervisors and agents, ensuring compliance with enterprise and regulatory directives while striving to meet collection goals. The Collection/Call Centre Manager reports to the department Director.

Responsibilities

Ensure appropriate staffing levels are maintained through scheduling and recruiting: Interview potential candidates; Propose changes of staffing levels to senior management; Propose incentive programs to senior management
Identify training needs by completing and reviewing QA audits: Provide training and coaching geared to improving performance and audit results
Create and maintain department training material
Manage vacation schedules to minimize impacts to productivity
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and recovery targets are realized
Communicate and document impactful changes in terms of processes, internal TCR policies and/or client directives to team members and ensure full and successful implementation
Ensure work plans are executed as designed. Areas of opportunity are to be suggested to upper management and Analytics for consideration.
Work closely with client(s) and attend required client meetings, presentations, and audits
Assign and clearly communicate goals and standards
Provide constructive feedback to Supervisors and Debt Counsellors. Implement Performance Improvement Programs and Corrective Disciplinary action when necessary
Champion our client’s brand by ensuring professionalism on all interactions and communication
Mentorship of personnel to develop future management candidates
Other duties as assigned

Qualifications

Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures)
Demonstrated history of successful realization of targets (proof may be requested)
Able to work full-time hours with a flexible schedule
Able to work remotely and on-site and occasionally attend local off-site client meetings
Able to solve problems effectively and creatively
Excellent analytical, communication and negotiation skills
High level of professionalism, tact, and empathy
Ability to manage competing priorities and deadlines
Able to maintain an objective/non-judgmental position even when talking with clients about emotional/difficult situations
Adherence to strict security policies/procedures and regulatory requirements both federal and provincial as well as enterprise.
Must be well-versed with credit and collection practices preferably in an operation oversight capacity
Good working knowledge of MS Office software
Excellent leader and mentor with a high level of integrity and ethics
Must be detailed-oriented and diligent with strong interpersonal skills
Adept at problem solving and asking probing questions
Ability to work in a high pace environment
Ability to achieve performance targets

NOTE: Salary offered will be based on the skills and experience of the individual

We thank applicants for your interest, however, only those selected for an interview will be contacted.

#hp

Pay: $38,396.49-$60,000.00 per year

Work Location: Hybrid remote in North York, ON M2J 4Y7

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Collections - Call Center Manager

SUPERVISOR CUST SVC CALL CENTRE

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