toronto, on front desk manager Jobs – 12 Openings This Week

Front Desk Manager
Marriott International, Inc —Toronto, ON
- $66,000–$95,000 a year
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
Assistant Guest Service Manager
Alt —Mississauga, ON
- $53,873–$67,341 a year
- Hotel
- No university degree
- Organizational skills
Quick apply
hotel front office manager
Chelsea Hotel Toronto —Toronto, ON
- $68,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
13d
Front Office Manager
FAIRMONT —Toronto, ON
- $60,960–$72,585 a year
- Weekends as needed
- Microsoft Office
- Hotel
- High school diploma or GED
Quick apply
supervisor, clinical receptionists
Clara C. Chan Medicine Professional Corporation —Toronto, ON
- $38 an hour
- Temporary
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Guest Service Manager
Sandman Hotel Group —Markham, ON
- $48,000–$52,000 a year
- Full-time
- Microsoft Office
- Hotel
- Computer skills
- Dental care
- Employee assistance program
Quick apply
Night Audit Manager
Revery Toronto Downtown, Curio Collection by Hilton —Toronto, ON
- $57,447–$60,471 a year
- Weekends as needed
- Customer service
- Basic math
- English
- Dental care
- Vision care
Quick apply
2d
GUEST SERVICE MANAGER
The Westin Toronto Airport —Toronto, ON
- $52,200–$58,000 a year
- Holidays
- Writing skills
- Basic math
- English
- Profit sharing
- Dental care
Quick apply
Team Lead, Concierge
Fitzrovia Real Estate —Toronto, ON
- $60,000–$65,000 a year
- Overtime
- Hospitality
- Customer service
- Microsoft Office
- Wellness program
- Dental care
Quick apply
13d
Receptionist/Office Manager
Grossi & Associates —Vaughan, ON
- From $50,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
1d
Clinic Client Satisfaction Lead / Front Desk Administrator
Curezone Physiotherapy —Mississauga, ON
- $20–$25 an hour
- 8 hour shift
- Customer service
- English
- In-person
Quick apply
Concierge Service Case Manager
HUB International —Woodbridge, ON
- $65,000–$70,000 a year
- Full-time
- Hybrid work
- Customer service
- High school diploma or GED
- Analysis skills
- Disability insurance
- Tuition reimbursement

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Guest Service Manager
Sandman Hotel Group —Markham, ON
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. The ability to develop relationships with clients,…
$48,000–$52,000 a year
Quick apply
Team Lead, Concierge
Fitzrovia Real Estate —Toronto, ON
Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits…
$60,000–$65,000 a year
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13d

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front desk manager jobs near toronto, on

Front Desk Manager

Marriott International, Inc -
Toronto, ON

Apply Now

Job details

Full-time
$66,000–$95,000 a year

Qualifications

No experience needed
High school diploma or GED
Guest services
Associate's degree
Communication skills

Full job description

Additional Information
Job Number26044852
Job CategoryRooms & Guest Services Operations
Location325 Bay Street, Toronto, ONT, Canada, M5H 4G3
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $66,000 - $95,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

This posting is for an existing vacancy.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front desk manager jobs in toronto, on

Front Desk Manager

Assistant Guest Service Manager

hotel front office manager

Front Office Manager

supervisor, clinical receptionists

Guest Service Manager

Night Audit Manager

GUEST SERVICE MANAGER

Team Lead, Concierge

Receptionist/Office Manager

Clinic Client Satisfaction Lead / Front Desk Administrator

Concierge Service Case Manager

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