JOB INFORMATION
Requisition ID: 13347
Number of Vacancies: 3
Department: Research and Analytics (20000711) - Data Collection (30000010)
Salary Information: $27.36 - $34.21
Pay Scale Group: 003P (CAN/B/C/003P)
Employment Type: Regular
New or Existing Vacancy: Existing
Weekly Hours: 40 Off Days: As Per Schedule Shift: As Per Schedule (APS)
Posted On: June 29, 2026
Last Day to Apply: July 6, 2026
Reports to: Supervisor, Data Collection
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
This is routine collection of passenger and traffic-related data/counts used for the purpose of analysis and planning of transit services using field sheets and a portable hand-held data collector. This work involves conducting various types of counts such as stationary counts taken at various intersections and terminals; riding counts involving riding a vehicle for a full or split shift; subway peak point counts; station usage counts; cash fare analysis counts; cordon counts; and outside the City of Toronto fare analysis counts. Other miscellaneous counts include: CNE counts; Rogers Centre counts; monthly and annual commuter parking lot counts; use of stop counts; speed and delay counts and occasionally required to conduct verbal passenger surveys.
The work is performed under the direction of the Assistant Supervisor – Data Collection or designate.
The incumbent will be required to perform any combination of the following duties:
- Taking stationary counts at various intersections (may require access to a vehicle for use as shelter when conducting outdoor counts in inclement weather), and rapid transit stations including gathering the transit vehicle and run number, arrival/departure time and load, and route number and destination code;
- Riding transit vehicles for a scheduled continuous shift or split shift to record vehicle arrival and departure times at terminals/stations, times crossing designated intersections, and the number of passengers boarding and alighting at each stop serviced;
- Taking rapid transit peak point counts at selected peak point stations on subway lines and the S.R.T. All trains are timed and an estimation of passengers per car in each direction is taken;
- Surveying the total number of passengers using the subway system at any station on a given day and recording turnstile readings at regular intervals;
- Taking cash fare analysis counts on surface vehicles and at subway entrances to determine the proportion of cash payments made by the four classes of riders (adults, seniors, students and children);
- Counting outside the City of Toronto fares on TTC cross-boundary surface routes and classifying all types of fare media;
- Taking cordon counts by monitoring the number of vehicles and passengers entering and leaving a designated area, past a given screen line. All types of vehicles are listed and totalled separately.
Participate in annual, periodic or non-recurring studies which include:
- C.N.E. annual count program;
- Requested one-time counts;
- Special event counts at Rogers Centre, ScotiaBank Arena, etc.;
- Monthly and annual commuter parking lot counts;
- Speed and delay counts; and
- Use of stop counts.
Required to perform the following tasks for portable hand-held data collectors only:
- converting data to the correct format;
- transmitting data using a modem (supplied) and a land-based telephone line;
- deleting files after the successful transfer of data;
- completing Count Log and Count Completion forms;
- checking status of rechargeable and lithium batteries and re-charging/replacing batteries, as required;
- caring for and performing routine maintenance on the hand-held data collector and accessories supplied to the incumbent; the incumbent is held accountable for the cost of the data collector and accessories if damaged or lost due to negligence or wilful abuse.
Performs other related duties as assigned.
- Training obtained through the completion of grade ten;
- Must have a demonstrated ability to understand and follow verbal and written instructions, and communicate effectively;
- Must be detail oriented, ensuring accuracy and completeness of information and possess good, legible handwriting for writing figures and completing reports;
- Must pass a test set by the Department which corresponds in content to the knowledge, theory and/or practical requirements described above;
- Must be able to stand or sit on a transit vehicle for a regularly scheduled shift to collect passenger and traffic-related data;
- Must possess a valid non-probationary Class “G” or better Ontario Driver’s License and a clean driving record.
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or
[email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
