Overview
**This job posting is for a part-time position, approx 3 shifts per week, providing front desk coverage for team member absences and peak business periods. Not suited for students as requirement extends beyond August.”
The Inn at Huff Estates is a 21 room accommodation located in the heart of Prince Edward County. Also on site is a winery, art gallery and sculpture garden.
We are looking for a friendly, outgoing and energetic Front Desk Attendant (FDA) to join our hospitality team. The front desk is a very important role and is the first impression guests receive when they arrive at the Inn.
The FDA role requires a professional, customer-focused attitude, strong computer and organizational skills, attention to detail and accuracy, excellent verbal and written communication skills.
A high level of written and spoken English is required to ensure clear and professional communication with guests.
Responsibilities
- Greet guests and welcome them to the property
- Check-in and check-out guests efficiently and accurately
- Process guest payments, credit card authorizations and maintain accurate billing records
- Process Gift Card purchases
- Handle guest inquiries, complaints, and requests in a friendly, timely, calm, professional and effective manner
- Manage guest reservations, cancellations, and modifications using Inn property management software and OTA’s. Maintain room inventory on OTA’s.
- Answer phone calls promptly, using polite and professional phone etiquette to assist guests with their inquiries or reservations
- Book reservations for accommodation and special packages
- Work closely with the housekeeping team to ensure rooms are prepared for incoming guests
- Offer details about Inn & Winery services, OENO Gallery, nearby attractions, and amenities to enrich the guest experience
- Check, sort, and answer e-mails in an informative, courteous and professional manner or forward to the appropriate department.
- Keep the reception area tidy and presentable with restocking of supplies, and light cleaning duties (including dusting, sweeping and cleaning of glass and surfaces)
- Assist guests with minor room issues (TV troubleshooting, extra linens or amenities)
- Assist with boardroom set-up, clean-up as required for group bookings. This may include clearing away and cleaning dishes.
- Assist GM with group event planning, itineraries, and related documentation when requested
- Order Inn supplies when directed
- Track and/or post sale of wine (by the bottle) to guest rooms and/or master folio for groups
- Must have current Smart-Serve certificate or be willing to obtain within 2 weeks of hire date
- Criminal Background check required
- Food Handler Certificate an asset
- Log wine inventory and replenish wine display as needed
- Maintain privacy and confidentiality on Inn operations and guest information
- Must be physically able to go up and down stairs and lift or carry up to 25 lbs.
- In colder months shoveling and/or salting of front lobby entrance &/or guest room paths may be required to ensure guest safety.
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Experience with POS system
- Familiarity with phone systems and hotel management software is a plus
- Capable of handling multiple tasks efficiently while maintaining composure and attention to detail in a fast-paced environment.
- Familiarity with the use of office equipment (e.g. fax, printer, computers etc.)
- Knowledge of MS Office (Excel, Word)
- Strong communication and people skills
- Bilingual skills are highly valued for serving a diverse range of guests, though they are not mandatory.
- Strong organizational & problem-solving skills
- A team player with a willingness to assist other team members as needed
- Must be available to work weekends, a variety of shifts and holidays
- Please note this is a Seasonal Role.
Front desk experience preferred but willing to train the right individual. **This posting is for a part-time front desk position to assist with peak season demand and call-ins.** Primary shift requirement for this posting will be between 8 am - 11 pm.
Pay starting at $19.00 / hour + Shift premium for afternoon shifts (3:30 - 11 pm).
Must have your own transportation as public transportation is not available. Must be legally able to work in Canada.
Join our team as a Front Desk Attendant where your contributions will be valued, and will play a key role in creating a positive experience for our guests!
Job Type: Part-time
Pay: From $19.00 per hour
Expected hours: 15.0 – 22.5 per week
Application question(s):
- Employment is conditional upon a satisfactory criminal background check. If you are offered this role, are you willing to obtain?
- Are you available to work weekends and holidays?
- Are you able to work shifts between the hours of 8 am and 11 pm at least 3 days per week?
Experience:
- Hotel: 1 year (preferred)
Work Location: In person
