About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Job Summary (Subcontractors are referred as Partners in this posting)
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Learning & Strategic Program Delivery.
The key function of this role is to focus on Partners/Employees experience after
they have been recruited into United by our recruitment department. This includes
onboarding new Partners/Employees effectively and continue to manage their
ongoing performance and development to enhance the Partner/Employee skillsets,
performance, and experience.
This includes Partners/Employees for all services within that region including
Specials/Ad hoc services.
This role will focus on collaboration with various departments and stakeholders to
ensure that our Partners/Employees needs are being met as per expectations and
ultimately meeting and exceeding Customer expectations.
Duties and Responsibilities
- To increase United’s Brand awareness within Partner community to enable United
to become the company of first choice for Partners.
- Execution of United Services Group’s Vision, Mission, Values and Strategic plans,
which includes Partner Success framework and all Strategic Initiatives
implementation & adoption within region.
- Empower our Partners/Employees and create and sustain a culture of fairness
and respect.
- Enhance the United Customer experience by increasing retention of
Partners/Employees within locations.
- Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
- Responsible for managing ongoing performance and skills development to
enhance the existing Partner/Employee skillsets, performance, and experience.
- Develop Partners competency to manage their business(s) (includes labor
performance, material, equipment efficiently and effectively.
- Customize action & learning plans based on KPI analytics.
- Implement regional random audits based on KPI analytics & customer issues.
- Calibration Walks with Customers, Account Management, Partners/Employees/
Cleaning staff.
- Be the primary support for all Partner/Employee related issues and manage the
Issues Escalation process.
- Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet
process requirements.
- Grow the United Campus regionally, resulting in growing new Partner leads &
becoming industry choice for Janitorial learning and development.
- Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
- Implementation of Recognition & Rewards Program.
- Collaborate with Marketing to enhance regional Social Media presence.
- Support regional recruitment plan and acquisition of leads /w recruitment
department.
- Attending legal “Discoveries” on behalf of United, if required.
- Develop and implement departmental SOPs to create consistency.
- Ensure overall compliance of guidelines, policy & procedures with
Partners/Employees and Cleaners.
- Ensure ongoing data integrity pertaining to Partners within Salesforce.
Technology & Assets
- Responsible for managing business using United technologies provided (e.g.
Salesforce & Microsoft Programs). Responsible for asset management.
Additional Responsibilities:
- Perform all daily functions in alignment with company mission, vision, and
values.
- Work in compliance with Health & Safety policies and legislation and take every
reasonable precaution to protect the health and safety of all employees and
business partners.
- Protect company assets from damage and misuse.
- Perform other related duties as may be required from time to time.
Job Requirements and Expectation
- Available to address customer and Partner needs and concerns in a timely
manner.
- Store visits based on schedules which will include visits at night and weekends.
- Willing to travel frequently within the designated territory or outside the
province as may be required from time to time.
- Ability to deal with high level of stress and solve problems as they arise.
- Ability to work flexible shifts on a rotation basis.
- Available to address concerns in a 24/7 environment
Key Competencies
- Business acumen
- Task management & Planning skills
- Communication Skills: Active listening, verbal, and written communication skills
- Conflict management & negotiation skills.
- Needs assessment and information gathering.
- Advanced Technology competency.
- Managing budgeting & costing (Cost Breakdowns).
- Advanced level expertise in floor-care and cleaning procedures.
- Process and compliancy driven.
- Ability to work independently
Education/Experience
- Post secondary degree in business administration or related field.
- Minimum of 5 years’ industry level janitorial experience.
- Multi-lingual skillsets preferred- specifically English, French, Spanish (French &
English language required in Quebec East; Spanish is preferred in Ontario West).
