victoria bc guest services manager Jobs – 61 Openings This Week

Hotel Director | Rosemead House
Janevca Kitchen & Lounge at Rosemead House —Esquimalt, BC
- $90,000–$120,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
- Paid time off
Quick apply
Lodge Manager (Remote Location, year-round position)
Bell2 Lodge —British Columbia
- From $290 a day
- Full-time
- Microsoft Word
- Hospitality
- Google Suite
- Dental care
- Life insurance
Quick apply
Restaurant Manager: lead the Floor at Victoria's Premier Italian Restaurant
Zambri's —Victoria, BC
- From $55,000 a year
- Full-time
- Serving
- Hospitality
- Restaurant management
- Store discount
- Dental care
Quick apply
6d
Assistant Restaurant Manager Spinnaker's on the Fly
SSP —Sidney, BC
- $63,000–$68,000 a year
- Full-time
- Serving
- Microsoft Office
- High school diploma or GED
- Designated paid holidays
- Dental care
Department Manager
McDonald's —Victoria, BC
- $25 an hour
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Serving
- Dental care
Shift Supervisor
McDonald's —Victoria, BC
- $21.20 an hour
- 8 hour shift
- First Aid Certification
- Food service
- Restaurant
Event Coordinator
Sunocean Wineries and Estates Inc DBA: Church & State Wines —Brentwood Bay, BC
- $22–$25 an hour
- Weekends as needed
- Customer service
- Organizational skills
- In-person
- Store discount
Quick apply
7d
General Expression of Interest - Summer Seasonal Positions
CMH Heli-Skiing —British Columbia
- Weekends as needed
- Customer service
- First Aid Certification
- Dental care
Shift Supervisor
McDonald's —Saanichton, BC
- $21.20 an hour
- 8 hour shift
- First Aid Certification
- Food service
- Restaurant
Restaurant & Bar Manager
CMH Heli-Skiing —British Columbia
- Weekends as needed
- Bar
- Microsoft Office
- Hotel
- Dental care
Front desk/Night Auditor - Relocate to Port Hardy, B.C.
Kwa'lilas Hotel —British Columbia
- $21–$23 an hour
- Part-time
- Customer service
- No experience needed
- Microsoft Office
- Wellness program
- Relocation assistance
Quick apply
1d
Shift Supervisor
McDonald's —Sidney, BC
- $21.20 an hour
- 8 hour shift
- First Aid Certification
- Food service
- Restaurant
Sous Chef (Full time)
Sunocean Wineries and Estates Inc DBA: Church & State Wines —Brentwood Bay, BC
- From $25 an hour
- Weekends as needed
- Cooking
- Team management
- In-person
- Store discount
Quick apply
1d
Dining Room Supervisor
Amica Senior Lifestyles —Victoria, BC
- $25.67 an hour
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
2d
General Manager
Sandman Hotel Group —Victoria, BC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
Shift Supervisor
The Salvation Army —Victoria, BC
- $18.50–$27.76 an hour
- Full-time
- Warehouse experience
- Communication skills
Assistant Front Office Manager, Full-time
FAIRMONT —Victoria, BC
- From $60,200 a year
- Full-time
- Microsoft Office
- Hotel
- Bachelor's
- Dental care
- Vision care
Quick apply
6d
Camp Leaders (Summer Camp) - Seasonal
City Centre Park —Langford, BC
- $18–$24 an hour
- Temporary
- CPR Certification
- High school diploma or GED
- Working with children
Quick apply
2d
Shift Supervisor
The Salvation Army Centre of Hope —Victoria, BC
- $18.50–$27.76 an hour
- Full-time
- Warehouse experience
- Communication skills
13h
Camp Leader - Inclusion Support (Summer Camp) - Seasonal
Langford Lanes —Langford, BC
- $18.25–$24.00 an hour
- Temporary
- High school diploma or GED
- Leadership
- Teaching
- Store discount
Quick apply
2d

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guest services manager jobs near victoria bc

Hotel Director | Rosemead House

Janevca Kitchen & Lounge at Rosemead House
Esquimalt, BC

Quick apply

Job details

Permanent
$90,000–$120,000 a year

Qualifications

Hospitality
Customer service
Supervising experience
Bachelor's
Hospitality Management
Budgeting
Guest services
Leadership
Communication skills
Hotel experience

Full job description

HOTEL DIRECTOR
Rosemead House | Esquimalt, BC

Rosemead House is seeking a refined, service-driven Hotel Director to oversee the day-to-day operations of our luxury boutique hotel in Esquimalt, British Columbia.

As a luxury brand property, Rosemead House is defined by elevated service standards, attention to detail, and a highly personalized guest experience. This role is ideal for a hospitality professional with a background in luxury hotel environments who understands the expectations of discerning guests and takes pride in delivering exceptional, memorable stays.

The Opportunity

This is a hands-on leadership role focused exclusively on hotel operations. As Hotel Director, you will be responsible for ensuring a seamless and elevated guest experience while maintaining the highest standards across all aspects of the property. Unlike a traditional General Manager role, this position is centered on boutique, high-touch hotel operations, where presence, detail, and service excellence are critical.

This position reports directly to the Owner of Rosemead House. You will work in close collaboration with the Food & Beverage Director of Janevca Kitchen and Lounge and the Spa Director of Salt & Ivy, both of whom are located within the same establishment.

Awards

Travel and Leisure | Top 100 New Luxury Hotels of The World in 2026 - 1 of 3 in Canada
Condé Nast, It List for 2026 | Only Hotel in Canada
Honourable Mention in the LIV Design Awards 2026

Key Responsibilities

Oversee all day-to-day hotel operations, including front desk and guest services

· Create an exceptional guest experience by delivering personalized, high-quality service from the outset. Establish the hotel’s reputation as a premier destination in the luxury market both nationally and internationally.

Anticipate guest needs and resolve concerns with professionalism and discretion
Coordinate and support housekeeping and maintenance to maintain impeccable property standards
Manage budgets, ensuring operational efficiency and profitability. Monitor financial performance and make strategic adjustments as needed.
Work closely with sales and marketing team to drive brand awareness and achieve target occupancy levels.
Develop strategies to attract high-end clientele.
Identify, engage, and establish partnerships with targeted companies and key stakeholders to promote the Rosemead House brand.
Effectively manage hospitality partnerships and operational activities to drive results and achieve the hotel's strategic goals.
Build and maintain business relationships within the hospitality industry by actively participating in civic and trade associations, conferences, and events that promote professional growth and industry knowledge.
Possess comprehensive knowledge of financial, human resources, legal, administrative, operational, and sales & marketing functions as they relate to hospitality management.
Conduct regular property inspections to ensure presentation aligns with luxury brand standards
Manage reservations, occupancy, and rate strategies in collaboration with ownership
Provide hands-on support during peak periods, including guest arrivals and departures
Ensure compliance with all health, safety, and regulatory requirements
Support hiring, training, and scheduling of hotel staff with a focus on service excellence

What We’re Looking For

7+ years of experience in a luxury hotel or boutique high-end hospitality environment
Proven ability to deliver exceptional, personalized guest service
Strong financial and business acumen, including experience in budgeting, forecasting, and financial planning.
Exceptional interpersonal, communication, and leadership skills to motivate teams and build strong guest relationships.
Strong understanding of luxury service standards and guest expectations
"Hands-on", detail-oriented leader with a proactive and polished approach
Excellent communication and problem-solving skills
Experience with hotel property management systems (PMS)
Ability to work flexible hours, including evenings, weekends, and holidays
Bachelor’s degree in Hospitality Management preferred

Compensation: $90,000- $120,000 annually (+ benefits), based on experience with a luxury brand.

ABOUT ROSEMEAD HOUSE

Where History Meets a Fresh Perspective

Originally designed in 1906 by renowned architect Samuel Maclure, Rosemead House has been reimagined as a premiere luxury boutique hotel in the heart of Esquimalt’s Saxe Point. Following a decade-long, $25-million restoration by Aragon Properties, this Edwardian manor blends storied heritage with a modern, playful soul.

As a member of our team, you will work within an immersive environment defined by:

Curated Excellence: Our interiors are a living gallery, featuring hundreds of hand-selected antiques from U.K. estate auctions and rare heirlooms from London’s famed Savoy and Dorchester hotels.
World-Class Amenities: From our award-winning wood-fired kitchen, Janevca, to the serene Salt & Ivy Spa and state-of-the-art wellness facilities, we offer a guest experience that is without compare in British Columbia.
A Storytelling Culture: Guided by a distinct creative vision, Rosemead House isn’t just a hotel; it’s a 'well-travelled novel' where every room tells a story. We look for individuals who are passionate about craftsmanship, personalized service, and the art of hospitality.

Join us in redefining luxury on Vancouver Island. At Rosemead House, you aren’t just fulfilling a role—you are part of a legacy.

Pay: $90,000.00-$120,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Extended health care
Paid time off

Work Location: In person

Quick apply

Refine Your Search

guest services manager jobs in victoria bc

Hotel Director | Rosemead House

Lodge Manager (Remote Location, year-round position)

Restaurant Manager: lead the Floor at Victoria's Premier Italian Restaurant

Assistant Restaurant Manager Spinnaker's on the Fly

Department Manager

Shift Supervisor

Event Coordinator

General Expression of Interest - Summer Seasonal Positions

Shift Supervisor

Restaurant & Bar Manager

Front desk/Night Auditor - Relocate to Port Hardy, B.C.

Shift Supervisor

Sous Chef (Full time)

Dining Room Supervisor

General Manager

Shift Supervisor

Assistant Front Office Manager, Full-time

Camp Leaders (Summer Camp) - Seasonal

Shift Supervisor

Camp Leader - Inclusion Support (Summer Camp) - Seasonal

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