At AXYZ and WARDJet, we build more than world-class CNC machines—we build careers.
AXYZ and WARDJet are leading global manufacturers of advanced CNC cutting systems. WARDJet specializes in high-performance waterjet cutting systems engineered for precision, flexibility, and demanding production environments. Together with AXYZ CNC router and knife cutting systems, our technology portfolio provides customers with versatile cutting solutions for metals, composites, plastics, stone, glass, wood, and many other materials.
With Application Development Centers and technical teams supporting customers throughout North America and internationally, we provide hands-on machine demonstrations, application testing, customer training, process development, and ongoing technical support. Our focus is on helping customers maximize the performance of their equipment through reliable machinery, strong applications expertise, and exceptional after-sales support.
We are committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees. Our teams are engaged, innovative, and passionate about driving change throughout our organization, our customers’ businesses, and the communities where we live and work.
Learn more about us at www.wardjet.com and www.axyz.com
The Role
We are hiring a full-time, on-site Applications Specialist based in Canada, with a primary focus on WARDJet waterjet cutting systems.
This is an opportunity to turn your CNC and mechanical expertise into real-world customer solutions. You will work hands-on with advanced cutting technology, lead material trials and demonstrations, develop and optimize cutting applications, and train customers to achieve the best possible performance from their equipment.
You will also travel throughout Canada and internationally, including to the United States and the United Kingdom, to support customers, new installations, training, trade shows, and industry events.
The ideal candidate has strong mechanical and CNC aptitude, enjoys solving problems, and wants a position that combines hands-on technical work, travel, and meaningful customer interaction. If you enjoy learning how things work, improving manufacturing processes, working directly with customers, and seeing the measurable impact of your work, this role offers variety, technical growth, and the opportunity to build a specialized and rewarding career as a recognized expert in advanced CNC cutting technology.
Duties and Responsibilities
- Follow all company safety procedures and maintain a clean, organized, and safe work environment.
- Set up, program, operate, and demonstrate WARDJet waterjet cutting systems.
- Perform customer material trials, test cuts, cut-quality evaluations, and production time studies.
- Develop and optimize waterjet cutting parameters, including pressure, abrasive flow, feed rates, pierce strategies, cut quality, and toolpath strategies.
- Review customer materials, drawings, tolerances, production requirements, and applications to determine effective cutting solutions.
- Create and optimize CAD/CAM programs using waterjet programming software such as IGEMS, WARDCAM, or other applicable platforms.
- Document test-cut parameters, machine settings, CAD/CAM files, cycle times, results, and recommendations.
- Conduct in-person and virtual equipment and software demonstrations for prospective and existing customers.
- Support the Sales team with technical application reviews, machine demonstrations, test cuts, sample parts, time studies, and other customer requirements.
- Help customers understand machine capabilities, expected productivity, operating considerations, and application requirements.
- Deliver advanced hands-on training for machine operators, programmers, engineers, maintenance personnel, and other customer personnel.
- Provide training on machine operation, CAD/CAM software, programming, cutting processes, routine maintenance, and application best practices.
- Work with customers before machine installation to understand their applications and develop effective onboarding and training plans.
- Support newly installed systems by helping customers establish appropriate cutting programs, processes, and operating procedures.
- Troubleshoot waterjet cutting, programming, application, and process-related issues.
- Provide remote application assistance and technical guidance to customers when required.
- Support the Technical Support team with application-related customer issues and training.
- Serve as an internal subject matter resource for WARDJet waterjet technology and cutting applications.
- Support AXYZ CNC router and knife cutting demonstrations, applications, programming, and customer training as required.
- Train and support Sales personnel on WARDJet and AXYZ machine capabilities, software, applications, and manufacturing processes.
- Identify opportunities to improve cutting performance, cycle times, consumable life, cut quality, and overall machine productivity.
- Evaluate cutting heads, abrasives, consumables, tooling, software, and other technologies that may improve customer applications.
- Assist Engineering and Product Development with machine testing, software testing, application development, new product validation, and machine upgrades.
- Provide feedback to Engineering and software development teams regarding machine performance, usability, customer requirements, and potential product improvements.
- Assist in developing and maintaining training manuals, application guides, standard operating procedures, technical documentation, and instructional videos.
- Assist with the creation of demonstration parts and samples for Sales and Marketing initiatives.
- Maintain demonstration machines in a clean, professional, and customer-ready condition.
- Participate in customer events, trade shows, open houses, product demonstrations, and training events as required.
- Maintain accurate records of customer demonstrations, training sessions, test results, and application findings.
- Communicate technical concerns clearly and escalate issues to the appropriate internal teams when necessary.
- Coordinate customer trials, demonstrations, and training activities with Sales and other internal departments.
- Perform other related duties as assigned.
Qualifications
- Associate's or bachelor's degree in Mechanical Engineering Technology, Manufacturing Engineering Technology, CNC Manufacturing, Machining, Electrical/Electronic Controls, or a related technical field preferred.
- 3+ years of experience working with industrial machinery, CNC equipment, machining, fabrication, or advanced manufacturing.
- Direct experience with waterjet cutting equipment is strongly preferred.
- Experience programming, setting up, operating, or troubleshooting CNC machinery is strongly preferred.
- Strong understanding of CNC programming concepts, CAD/CAM workflows, machine setup, and manufacturing processes.
- Experience with waterjet CAD/CAM software such as IGEMS or WARDCAM is a strong plus.
- Experience with CNC routers, machining centers, tooling, or other automated cutting equipment is a plus.
- Ability to read and interpret engineering drawings, CAD files, dimensions, tolerances, and manufacturing specifications.
- Strong mechanical aptitude and hands-on troubleshooting skills.
- Ability to analyze cutting results and adjust machine parameters to improve quality and productivity.
- Experience delivering hands-on technical training or instruction in a customer-facing environment is preferred.
- Strong verbal and written communication skills with the ability to explain complex technical concepts in practical, understandable terms.
- Comfortable working directly with machine operators, engineers, manufacturing managers, business owners, and sales professionals.
- Comfortable presenting machine and software demonstrations both in person and virtually.
- Experience developing technical documentation, training materials, instructional videos, or similar content is a plus.
- Strong analytical and problem-solving skills with an interest in improving manufacturing processes.
- Proactive, customer-focused, organized, and detail-oriented with strong follow-through.
- Ability to manage multiple customer applications, demonstrations, and projects simultaneously.
- Ability to work effectively under pressure and meet customer and project deadlines.
- Ability to make sound independent decisions and handle challenging customer situations professionally.
- Positive attitude with a strong willingness to learn new manufacturing technologies, software, and applications.
Additional Requirements
- Must be legally authorized to work in Canada
- Valid Canadian driver's license and ability to travel to customer locations as required.
- Ability to travel domestically and internationally, including travel to the US and the United Kingdom, as required.
- Must possess or be able to obtain a valid passport for international travel.
- Flexibility in working hours may occasionally be required to accommodate customer demonstrations, material trials, training, installations, and events.
- Ability to lift a minimum of 60 pounds.
- Ability to safely work around industrial machinery and manufacturing equipment.
- Ability to stand for extended periods while operating, demonstrating, or training on equipment.
- Ability to use a computer for extended periods for CAD/CAM programming, documentation, and customer support.
- Must be willing and able to comply with all company safety policies, procedures, and applicable regulations.
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
We conduct a combination of in-person and virtual interviews. Virtual interviews are conducted using Microsoft Teams and may be recorded and transcribed. We may use AI-enabled tools to support our hiring team with notetaking, interview summarization, and internal training. These tools are not used to make hiring or recruitment decisions.
Pay: $63,000.00-$68,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Application question(s):
- Are you legally entitled to work in Canada?
- This position is based on a full-time, in-office arrangement requiring attendance at the workplace during office hours five (5) days per week, subject to business needs. Are you able to work in office from Monday to Friday?
- Are you able to reliably commute to our Waterdown, Ontario facility for your scheduled shifts?
- What are your salary expectations for this type of role?
- Do you have direct experience with waterjet cutting equipment?
- Do you have experience programming, setting up, operating, or troubleshooting CNC machinery ?
- Do you have a strong understanding of CNC programming concepts, CAD/CAM workflows, machine setup, and manufacturing processes?
- Do you have experience with waterjet CAD/CAM software such as IGEMS or WARDCAM?
- Do you have an associate's or bachelor's degree in Mechanical Engineering Technology, Manufacturing Engineering Technology, CNC Manufacturing, Machining, Electrical/Electronic Controls?
- Do you have 3+ years of experience working with industrial machinery, CNC equipment, machining, fabrication, or advanced manufacturing?
- Do you have a valid driver's license and ability to travel to customer locations as required?
- This position requires travel domestically and internationally, including travel to the US and the United Kingdom, as required. Are you able to meet this requirement?
Work Location: In person
