Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond. WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care. At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.
Position Vacancy: Endo
Position: Clinical Assistant 6- Unifor Service
Posting Period: September 4 2026 - September 9 2026
Work Type: Temporary Part-Time Approx. until August 2027
Location: WRHN @ Midtown (formerly Grand River Hospital, KW Campus)
Position Summary:
Waterloo Regional Health Network is seeking applications for a Personal Support Worker (PSW)/Clinical Assistant (CA) who is committed to providing exceptional patient care and support across the organization as a member in ENDO. The PSW/CA provides flexible, patient-centred support to various clinical areas and units based on operational, staffing, and patient care needs, contributing to WRHN’s mission of Advancing Exceptional Care.
PSWs/CAs work collaboratively with nurses and the interdisciplinary team to support patients with activities of daily living and other care needs within their scope of practice. As float pool staff, PSWs/CAs may be assigned to different units, programs, or roles throughout the organization and may move between areas during a shift based on organizational and patient care needs.
Responsibilities may include, but are not limited to, providing 1:1 or close observation to support patient safety, assisting with basic personal care and activities of daily living, assisting with mobility and transfers, transporting patients by wheelchair or stretcher, escorting patients to appointments, diagnostic tests, or other areas, maintaining a clean and tidy patient environment, making beds, obtaining and documenting height and weight, and documenting care provided in accordance with organizational standards.
PSWs/CAs may also be assigned to other duties within their scope of practice and as directed by the nursing or interdisciplinary team. The PSW/CA Float Pool plays an important role in supporting staffing needs across the organization and ensuring patients receive safe, compassionate, and timely care.
PSWs/CAs contribute to a Just Culture by providing safe, compassionate, and equitable patient care while fostering an inclusive, respectful, and positive workplace and team environment across the organization.
Position Requirements:
- Successful completion of an approved Health Care Aide Program or Personal Support Worker Diploma/Certification from a recognized program.
- CPR certificate at the Heart Saver Level and Standard First Aid
- Previous experience in assisting patients with basic personal care needed
- Minimum of two years of related experience in a health care setting preferred
- Experience with developmental disabilities, dual diagnosis, dementia, mental health and complex behavioral needs is preferred.
- Non-violent Crisis Intervention or Code White training required; training will be provided
- Gentle Persuasive Approach training required; training will be provided
- Responsible, energetic individual with above average ability to prioritize and organize in a busy environment
- Knowledgeable regarding the scope of practice for various job categories
- Ability to collaborate effectively with interdisciplinary team, patients, families, and general public
- Basic computer skills
- Demonstrated ability to follow through with requests
- Demonstrated ability to work effectively within a team environment
- Capable of working independently and able to take direction
- Knowledge of principles of medical asepsis and universal precautions
- Demonstrated positive relationships with other health care professionals and able to contribute to the development of an environment conducive to excellent patient care
Willing to work flexible hours
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Application Instructions:
EMPLOYEES OF WRHN MIDTOWN & CHICOPEE ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.
Where applicable, as per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.
WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
International Applicants
If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.
