About Us
Trellis is reimagining how nonprofits raise money and engage donors. Our platform powers modern fundraising experiences, we operate at the intersection of SaaS, payments, and emerging AI capabilities. We build tools that help our non-profits scale their impact with less effort and more intelligence. If you’re excited about complex product ecosystems, transaction flows, and using AI to unlock better user experiences, this is a chance to build something meaningful from the ground up. Lead product strategy and execution by using data, company insights, and customer feedback to prioritize and manage the roadmap from ideation to delivery. Collaborate with cross-functional teams to define projects and make trade-offs that balance innovation with product quality, driving key outcomes like OKRs, retention, adoption, and referrals. Work within an agile team to bring products from concept to launch.
What You’ll Do
This is a product management–first role with a strong design lens. As our newest Sr. Product Manager, you’ll own the product strategy, roadmap, and execution across key areas of our platform—including fundraising workflows, payment experiences, and intelligent (AI-enabled) features.
You’ll be responsible for defining what we build, why it matters, and how it delivers measurable outcomes, while ensuring everything we ship is intuitive, scalable, and high quality. The right candidate is excited about collaboration, novel problem-solving, designing seamless and intuitively usable systems in the complex and rapidly evolving landscape of a technology startup.
Product Design & UX
- Design intuitive, user-friendly product experiences that simplify complex workflows
- Lead product discovery, including user research, testing, and rapid prototyping
- Translate customer feedback into actionable product improvements
- Partner with internal teams to create experiences that delight users and build loyalty
- Develop workflows that bridge software and real-world processes
Product Management & Delivery
- Own and evolve the product roadmap aligned with business goals
- Collaborate with stakeholders to define priorities, scope initiatives, and build business cases
- Lead agile development processes, including backlog management and sprint planning
- Define KPIs, run experiments (A/B testing), and measure feature performance
- Ensure high-quality delivery through QA and detailed acceptance criteria
Product Adoption & Growth
- Analyze user behavior and feedback to drive conversion, adoption, retention, and revenue impact (referrals)
- Identify and implement AI-driven opportunities (e.g., automation, personalization, recommendations)
- Balance long-term strategy with tactical execution of features
- Own key metrics
- Optimize user journeys and payment flows to increase completion and reduce friction
- Use experimentation (A/B testing) and analytics to continuously improve outcomes
- Turn customer insights into features that create “aha” moments and drive referrals
What We’re Looking For
Experience
- 5+ years of product management experience in a scaling SaaS startup focused on Product Led Growth
- Experience working on or adjacent to payments, billing systems, or transaction-based products
- Exposure to and a keen interest in experience building AI/ML-enabled features or data-driven products
- Strong track record of owning and delivering product roadmaps end-to-end
- Experience working on technically complex systems (APIs, integrations, workflows) using product and behavioral data and designing effective A/B tests
- Solid UX instincts and experience with tools like Figma
- Experience working in agile environments (Linear, Jira, etc.)
- Available to travel and participate in an on-call rotation
Skills & Tools
- Strong UX/UI design skills (e.g., Figma)
- Deep expertise with project management tools (e.g., Linear, Jira)
- Deep expertise with product analytics, creating product performance dashboards, and data-driven decision-making
- Expertise with AI productivity tools (Claude, Gemini, ChatGPT)
- Familiarity with documentation and collaboration tools (e.g., Linear, Confluence, Loom)
- Bonus: Experience in nonprofit fundraising or working with mission-driven organization
You Might Be a Great Fit If You…
- You have a growth mindset and thrive in fast-changing environments
- You’re a clear communicator who can align diverse stakeholders
- You’re deeply customer-focused and advocate for user needs
- You’re data-driven, using insights to guide decisions
- You take initiative and move quickly from idea to execution
- You’re innovative and enjoy solving complex problems creatively while learning leading edge technologies
Why Join Trellis?
- Work on meaningful problems in the nonprofit space
- Join a high-growth startup where you’ll be empowered with real ownership and impact
- Collaborate with a passionate, mission-driven team
- Opportunity to shape both the product and the organization
- 4 Weeks of Vacation
- 10 Paid Wellness Days
- Employer Paid Extended Health Benefits
- Remote Work
We'd love to hear from you!
Apply here to get the conversation started: https://trellissocial.bamboohr.com/careers/26
