Are you someone who: Takes pride in helping clients navigate complex insurance decisions? Is solutions-driven, detail-oriented, and motivated by results? Thrives in a collaborative, fast-paced environment? Wants an employer who invests in your professional growth and long-term success? If so, this opportunity could be tailor-made for you.
Location: Windsor, ON - We offer in-office and hybrid work flexibility.
Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.
Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.
We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.
The Role:
We are seeking a motivated and customer-focused Licensed Service Broker – Personal Lines to join our growing team. In this role, you will support and service an existing portfolio of personal insurance clients (home and auto), ensuring accuracy, responsiveness, and a high standard of care.
You will work cross-functionally and build strong relationships with both clients and insurance carriers, using your technical expertise, analytical thinking, and negotiation skills to provide tailored insurance solutions. This position is well-suited for someone who can manage multiple priorities and perform confidently in a contact-centre environment.
Responsibilities:
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Assess client needs and provide sound advice on coverage options, policy changes, and risk protection.
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Deliver a seamless, positive client experience across phone, email, chat, and other communication channels.
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Process policy changes, renewals, endorsements, and related service requests accurately and efficiently.
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Identify opportunities to retain business and account-round client policies.
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Provide claims guidance and support in accordance with company guidelines.
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Maintain working knowledge of insurer portals, CRM systems, and policy management platforms.
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Accurately document all client interactions and requests in internal systems.
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Escalate files requiring approval with clear recommendations.
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Demonstrate accountability and readiness to handle client interactions.
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Participate in ongoing training, coaching, and professional development initiatives.
Skills and Requirements:
- Valid RIBO Licence or licensed in another Canadian province and eligible to obtain a RIBO licence.
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2–5 years of experience in insurance sales and/or service.
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Strong knowledge of personal lines insurance products, policy structures, and underwriting practices.
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Proven customer service experience with a client-first mindset.
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Ability to multitask and prioritize in a contact-centre environment.
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Excellent verbal and written communication skills.
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Ability to remain calm and professional under pressure.
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Positive, collaborative, and adaptable attitude.
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Bilingualism in English and French is considered an asset.
Salary Expectations:
The expected base salary range for this position is $55,000 to $62,000, plus incentive commissions, and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses.
AI and Automation Notice:
HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.
What We Offer:
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Comprehensive group health and dental benefits.
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RRSP matching program.
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Paid vacation, sick days, and personal days.
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Employee discounts on home and auto insurance.
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Corporate discounts on fitness memberships and other services.
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Company-paid Employee and Family Assistance Program (EFAP).
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Health and wellness initiatives.
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Recognition programs and clear opportunities for career advancement.
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Licensing & Professional Development: HUB supports ongoing licensing requirements, including RIBO renewal and continuing education, to help you maintain compliance and advance your expertise.
Our Commitment:
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A supportive environment that promotes continuous learning and improvement.
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Leaders who are invested in your growth and success.
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A culture that values employee feedback and innovation.
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Recognition and appreciation for your contributions — every day.
Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
#WeAreHCC
www.hubcustomercentral.com
www.hubinternational.com
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
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