Five star Jobs

Service Advisor – Barry Cullen Chevrolet Cadillac (Guelph, ON)
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Service Advisor – Barry Cullen Chevrolet Cadillac (Guelph, ON)

Barry Cullen Chevrolet Cadillac Ltd
Guelph, ON

Quick apply

Job details

Permanent | Full-time
$65,000–$90,000 a year
5 days ago

Qualifications

Customer service
High school diploma or GED
Communication skills
Dealership experience
Mechanical knowledge
Driving Licence

Full job description

Service Advisor – Barry Cullen Chevrolet Cadillac (Guelph, ON)

Full-Time / Guelph, Ontario / Monday to Friday, 7:30 AM to 5:30 PM

Are you a high-performing Service Advisor who takes pride in turning a stressful vehicle visit into a five-star experience? Barry Cullen Chevrolet Cadillac is looking for a customer-focused professional to join a well-established, high-volume service team that has been a cornerstone of the Guelph community for over 55 years.

You will be one of three advisors managing a busy GM service operation that covers Chevrolet and Cadillac customers and a full fleet of GM vehicles. The team behind you includes a service manager, a shop foreman, three customer service administrators, and 14 technicians. An on-site collision repair centre rounds out the operation. This is a shop that moves.

What You Can Earn

This is a base salary plus commission role with meaningful earning potential for advisors who perform. Total compensation includes a $50,000 base, individual and group commission on customer pay labour and parts, a monthly CSI bonus tied to customer satisfaction, and an ongoing spiff program. Total earnings for our advisors have ranged from $65,000 to over $85,000 depending on performance.

To help you get started on solid footing, we provide a three-month onboarding guarantee while you learn the operation. Strong advisors ramp up quickly here.

Why Join Us

Competitive base salary with a performance-driven commission structure
Three-month onboarding guarantee so you can ramp up without financial pressure
Comprehensive health and dental benefits after your probationary period
Ongoing GM and industry training provided
Supportive and involved leadership at a family-owned dealership that has been here since 1969
A high-performing team that is genuinely motivated to grow
Consistent Monday to Friday schedule with no weekend requirement

What You Will Do

Serve as the primary point of contact for service customers from write-up through to vehicle delivery
Communicate clearly and proactively throughout the repair process so customers are never left wondering
Recommend maintenance and repairs with honesty and transparency
Manage repair orders, timelines, and technician coordination across a high-volume shop
Follow up with customers after delivery to ensure satisfaction and support strong CSI scores
Work closely with technicians, the parts team, shop foreman, and service manager to keep things moving
Use Kimoby and our BDC as tools for customer communication and follow-up

What We Are Looking For

Proven experience as a Service Advisor in a dealership environment
Strong communication skills and the ability to manage difficult conversations with professionalism and genuine care
The ability to stay organized and focused when juggling multiple customers and repair orders in a fast-paced shop
A genuine commitment to the customer experience, not just throughput
Familiarity with a dealer management system (Quorum experience is a bonus but any DMS background transfers easily)
Experience with GM or other OEM product lines is an asset and training will be provided
A team-oriented mindset and the reliability your advisors, technicians, and CSAs will count on
Valid driver's licence with a clean driving record

About Barry Cullen Chevrolet Cadillac

Founded in 1969 by Barry Cullen, a former NHL player with the Toronto Maple Leafs and Detroit Red Wings, our dealership has always been built on the values that made him a standout on the ice: teamwork, accountability, and a relentless drive to perform.

More than five decades later, that spirit is very much alive. We are a family-owned business with involved and supportive leadership. We take care of our people, earn the trust of our customers, and hold ourselves to a high standard every day.

How to Apply

Apply directly through Indeed. We review every application and will be in touch with candidates who are a strong fit.

Job Types: Full-time, Permanent

Pay: $65,000.00-$90,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care

Ability to commute/relocate:

Guelph, ON N1K 1B7: reliably commute or plan to relocate before starting work (required)

Experience:

service advisor: 2 years (required)

Work Location: In person

Quick apply

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Service Advisor – Barry Cullen Chevrolet Cadillac (Guelph, ON)

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