Airdrie, Ab Application support analyst Jobs – 17 Openings This Week

IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary
Keolis Canada —Alberta
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- ERP systems
- Wellness program
- Dental care
Quick apply
Land Analyst- Airdrie
Evolve Surface Strategies Inc —Airdrie, AB
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
21h
Business Analyst
All-Fab Building Components LP —Balzac, AB
- $80,000–$100,000 a year
- Microsoft Office
- SQL
- Analysis skills
- Disability insurance
- Dental care
Quick apply
Business Analyst
Hexagon —Calgary, AB
- Full-time
- Hybrid work
- Salesforce
- ERP systems
- SQL
Analyst - Safety Data Programs
WestJet —Calgary, AB
- Full-time
- Engineering
- SQL
- Analysis skills
Quick apply
11d
Senior Land Analyst
Canada West Land —Calgary, AB
- Full-time
- No university degree
- Travel
- Organizational skills
- Dental care
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8d
Application Developer
Sobeys —Calgary, AB
- $56,000–$83,416 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- DevOps
- Store discount
- Dental care
Quick apply
System Integration & Test, Intermediate
General Dynamics Mission Systems - Canada —Calgary, AB
- $77,000–$90,000 a year
- Full-time
- Presentation skills
- Bachelor's
- Agile
- Dental care
- Tuition reimbursement
Quick apply
14d
Cybersecurity Systems Engineering, Intermediate
General Dynamics Mission Systems - Canada —Calgary, AB
- $85,000–$105,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
- Dental care
- Tuition reimbursement
Quick apply
9d
Product Portfolio Manager, Mobile
WestJet —Calgary, AB
- Full-time
- Bachelor's
- Product management
- APIs
Quick apply
12d
Solution Architect, IT Airline Operations
WestJet —Calgary, AB
- Full-time
- Computer science
- Computer Science
- Databases
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Data Architect, IT Airline Operations
WestJet —Calgary, AB
- Full-time
- Computer science
- Computer Science
- APIs
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12d

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application support analyst jobs near airdrie, ab

IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary

Keolis Canada -
Alberta

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Job details

Permanent | Full-time

Qualifications

Bilingual
French
Computer Science
ERP systems
English
Information Systems
Analysis skills
Bachelor's
Continuous improvement
Organizational skills
APIs
HRIS
Business
Data warehouse

Full job description

Role Summary

The Business Systems Analyst is responsible for the implementation, configuration, and Tier 3 support of business applications, as well as the design, support, and troubleshooting of system integrations and data exchanges. This role ensures that applications and integrations operate reliably, securely, and in alignment with business requirements.

The analyst acts as a subject‑matter expert for business applications and integrations, collaborating closely with business stakeholders, vendors, and internal IT teams to resolve complex issues, support system changes, and maintain high‑quality documentation.

This is a hybrid role that can be done at either our Edmonton or Calgary locations. Travel will also be required across Western Canada.

Key Responsibilities

Application Implementation & Configuration

Collaborate with business stakeholders, subject‑matter experts, and end users to elicit and define functional and non-functional requirements
Participate in software implementation projects, including solution design and build, testing, and post-deployment support
Configure existing business applications to meet functional and operational requirements
Support application enhancements, upgrades, patches, and release activities
Coordinate with vendors and internal teams during implementation and change activities

Application Support

Provide Tier 3 support for assigned business applications
Investigate, diagnose, and resolve complex application incidents and problems
Perform root‑cause analysis and recommend corrective and preventive actions
Escalate and coordinate with vendors or technical teams as required

Integration & Data Exchange

Design, support, and troubleshoot system integrations and data exchanges
Monitor integrations to ensure data accuracy, completeness, and timeliness
Analyze and resolve integration failures, data discrepancies, and interface errors
Support changes to existing integrations and onboarding of new interfaces
Ensure integrations comply with security, data governance, and compliance standards

Documentation & Processes

Develop and maintain technical and functional documentation for applications and integrations
Create and update support documentation and operational procedures
Document integration designs, data flows, and dependencies
Contribute to process standardization and continuous improvement initiatives

Required Qualifications

Education & Experience

Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience
Experience supporting enterprise business applications
Experience with system integrations, data exchanges, or interfaces

Technical & Functional Skills

Understanding of application integrations (APIs, file‑based exchanges, middleware, ETL concepts)
Experience troubleshooting data flow and system interface issues
Familiarity with relational data concepts and data validation
Experience working with vendors and third‑party applications
Knowledge of IT service management practices (incident, problem, change)

Soft Skills

Strong analytical and problem‑solving skills
Ability to communicate technical concepts to non‑technical stakeholders
Strong documentation and organizational skills
Ability to manage multiple priorities in a production environment
Collaborative, service‑oriented mindset

Preferred / Assets

Experience with HRIS, ERP, Finance, CRM, or Operations systems
Exposure to integration platforms or middleware tools
Experience in regulated or enterprise environments
Experience in the transportation industry
Bilingualism (English/French) is preferred

Additional Requirements

This role may be subject to recall during scheduled time off in the event of critical incidents or operational emergencies.
Travel is expected up to approximately 20%, primarily within Canada, to support business operations and integration activities.
Participation in a 24/7/365 rotational on-call support schedule is required to ensure timely response to business-critical incidents.

About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
RRSP match
Wellness program

Work Location: In person

Quick apply

Refine Your Search

application support analyst jobs in airdrie, ab

IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary

Land Analyst- Airdrie

Business Analyst

Business Analyst

Analyst - Safety Data Programs

Senior Land Analyst

Application Developer

System Integration & Test, Intermediate

Cybersecurity Systems Engineering, Intermediate

Product Portfolio Manager, Mobile

Solution Architect, IT Airline Operations

Data Architect, IT Airline Operations

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