Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
A Resident Manager(s) role is to conduct the day-to-day affairs of their respective building to ensure financial goals are met, the Tenant's needs are addressed, maintenance tasks are completed and administrative duties are carried out. The following are only guidelines and not limited to these:
Key Duties and Responsibilities include but are not limited to:
Operational/Administrative
- Actively market vacant units on various internet-based rental sites.
- Collection and deposits of rental payments and security deposits.
- Generate new business, set up appointments and conduct unit showings with prospective tenants.
- Must be flexible to answer prospective tenant inquiries as they are received.
- Arrange move-out/in inspections and prepare move-out/in reports.
- Carry out all company administrative duties relative to managing revenues, controlling expenses and reporting on results.
- Understand company policies and legislative requirements and ensure that they are adhered to when dealing with residents.
- Must be proficient with various computer software programs (i.e. Outlook, WORD, EXCEL).
- Other duties as assigned.
Maintenance
- Manage tenant maintenance requests including proper follow-up to ensure satisfaction and completion.
- Schedule all cleaning and repair of turnover suites in preparation for new tenants.
- Carry out minor repairs as required.
- Oversee the maintenance of all mechanical systems.
- Oversee all third-party service contractors required for more major repair and maintenance items.
- Clear snow off walks and cut grass, spring landscaping.
- Inspection of buildings and vacant suites to report on any deficiencies and major maintenance requirements.
- Ensuring the building and its components are always well-maintained.
- Ensure all common areas are clean and supplies refreshed
- Clean lobby areas, entrances, mats, floors, windows, etc.;
- Clean elevator cab walls, doors, floors and tracks;
- Ensure all fire systems are operational; and conduct monthly and annual fire inspections
- Remove all garbage;
- Clean laundry room (if applicable) including wipe down of all machines and filters;
Qualifications and Requirements
- Possess at least 5 years of hands-on residential property management experience.
- Above average problem solving, negotiation, and conflict resolution skills.
- Familiarity with apartment building systems.
- Flexibility to deal with issues which may arise in the evenings and on weekends, given the nature of this type of position.
- Must possess a valid driver's license and have a reliable vehicle.
Ideal Candidate
- You possess excellent planning and organization skills.
- You have excellent customer service and relationship-building skills.
- You effectively manage your time and resources to ensure deadlines are met.
- You thrive in an ever-changing environment.
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with us, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
