Arva, On Developmental disabilities case manager Jobs – 1 Openings This Week

Program Manager Day Program
Diversified Dynamic Care —Arva, ON
- $35 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- CPR Certification
- Caregiving
- Mileage reimbursement
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1d

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Program Manager Day Program

Diversified Dynamic Care -
Arva, ON

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Job details

Part-time
$35 an hour
1 day ago

Qualifications

Collaborate with other health care professionals
Experience working with individuals with developmental disabilities
CPR Certification
Community engagement
Stakeholder engagement
Outbound sales
Program management
Open house
Case file maintenance
Interviewing clients
Intake
Caregiving
Sales experience within healthcare
Person-centred care planning
Incident Reporting
Complaint handling
Quality improvement leadership
Schedule management
Business development
Content creation
First Aid Certification
Team management
Case management
Routine maintenance inspections
Care plan development
Program coordination
Occupational Health and Safety (OHS) regulations
Organizational skills
Purchasing
Budgeting
Individuals with challenging behaviour care
Progress documentation
Social Work
Marketing experience
Business management
Communication skills
Client interaction
Facilities maintenance
Marketing
Team coordination
Stakeholder relationship building
Driving Licence
Time management
Copywriting
Stakeholder management
Performance evaluation

Full job description

Job Summary

We are seeking a dynamic and proactive Program Manager to lead our Day Program operations, ensuring the delivery of high-quality services that promote independence, engagement, and well-being for participants. In this pivotal role, the Program Manager oversees the daily operations, outreach, and administration of DDC's Day Program. This role ensures the delivery of safe, high-quality, person-centred programming while actively driving enrollment. The Program Manager leads daily client activities, maintains regulatory compliance, and markets the program to source and onboard new participants.

Duties

Plan, implement, and evaluate daily activities that promote independence and social connection.
Coordinate daily schedules, including group activities, meals, and community outings.
Conduct initial client intakes, assess participant needs, and create individualized care plans.
Ensure a safe, clean, and accessible environment that meets all physical care needs.
Ensure standards of resident care and services are consistently achieved.
Perform thorough assessments on residents and develop or update documentation, reports, and other records.
Ensure the daily needs of program participants are met physically, emotionally, medically, and behaviourally.
Provide intervention and support for challenging behaviours.
Provide appropriate client intervention and leadership to team members during crisis and emergency situations.
Maintain program capacity by efficiently managing client admissions and discharges.
Perform an end-of-day closure routine.
Supervise general upkeep of the program, including annual equipment inspections, maintenance orders, and repairs.
Assist with purchasing of program-related equipment and supplies.
Provide on-call support.
Oversee invoicing for program participants, ensuring accuracy and timely submission.
Ensure full compliance with provincial health, safety, and licensing regulations within daily program operations.

Administration & Compliance

Maintain accurate participant records, progress notes, and incident reports.
Ensure full compliance with provincial health, safety, and licensing regulations.
Maintain a strong working knowledge of RHRA (Retirement Homes Regulatory Authority) policies and training requirements.
Manage the program budget, monitor expenditures, and approve resource purchases within approved budgets.
Prepare weekly, monthly, and annual operational reports for executive leadership.
Conduct monthly employee appraisals.
Manage, create, and implement business policies and procedures, and coordinate employee orientation and training.
In concert with the management team, contribute to strategic and goal-setting plans, recommending enhancements and policy or process changes to achieve quality improvement goals.
Ensure the rights and privacy of clients, volunteers, and staff are maintained.
Maintain records and provide accurate, timely statistical information as required.
Submit and act on client incident reports; address minor complaints from the public.
Schedule and chair staff meetings and circulate minutes.
Keep leadership appropriately informed and seek assistance as required.

Marketing, Client Sourcing & Enrollment

Develop and execute marketing strategies to promote the day program within the local community.
Present DDC's Day Program to potential clients and referral partners.
Source new clients by building referral networks with hospitals, social workers, and senior centres.
Conduct outreach presentations, attend community health fairs, and host facility open houses.
Manage the end-to-end enrollment process, including inquiry follow-ups and facility tours.
Schedule new client intakes with families and work cooperatively with nurses to facilitate completion.
Create and distribute promotional materials, newsletters, and social media content.

Community & Stakeholder Relations

Serve as the primary point of contact for families, caregivers, and case managers.
Collaborate with external healthcare professionals and community partners.
Gather feedback from families to continuously improve program quality and satisfaction.

Qualifications

Proven experience in program management within a social services or community-based setting
Strong supervisory skills with the ability to lead diverse teams effectively
Demonstrated expertise in budgeting and resource management
Excellent organizational skills with attention to detail in administrative tasks
Ability to develop engaging activities that promote participant engagement and development
Knowledge of regulatory requirements related to day programs and community services
Exceptional communication skills to collaborate with staff, participants, families, and external partners

Education & Experience

Certification in Social Work, Recreation Therapy, Marketing and Business Administration.
3–5 years of experience in program coordination, community outreach, or healthcare sales.
Experience working directly with adults with developmental disabilities, or other vulnerable populations.

Certifications & Requirements

A clear and current Vulnerable Sector Screening (VSS) is mandatory.
Current Standard First Aid and CPR Level C certification.
Valid driver's license and access to a reliable vehicle for community marketing and client sourcing.

Skills & Competencies

Sales & Outreach: proven ability to build networks, pitch services, and close enrollment targets.
Communication: exceptional verbal and written communication skills for marketing copy and family relations.
Organization: excellent time management skills to balance marketing efforts with daily operations.
Problem Solving: ability to remain calm and think critically during crisis situations or emergencies.

Pay: $35.00 per hour

Expected hours: 24.0 per week

Benefits:

Casual dress
Company events
Mileage reimbursement
On-site parking

Work Location: In person

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