FLO Martial Arts Stouffville is growing — and we're looking for our next leader.
MEMBERSHIP SALES & OPERATIONS COORDINATOR (IN TRAINING)
Part-Time → Full-Time Growth Opportunity
Stouffville, ON
Starting Schedule: Approximately 3 days per week, with a pathway toward increased hours and full-time leadership opportunities as the academy continues to grow.
Typical shifts rotate based on class schedules and operational needs:
- 1:15 PM – 9:15 PM
- 12:15 PM – 8:15 PM
Additional hours and responsibilities may become available based on business needs, performance, and demonstrated readiness for growth.
THIS IS NOT A TYPICAL FRONT DESK JOB.
We're not simply looking for someone to answer phones and check people in.
We're looking for someone who genuinely enjoys connecting with people, guiding conversations, solving problems, and helping others take positive action.
If you've been described as outgoing, confident, charismatic, persuasive, adaptable, and someone who "just gets people," we want to meet you.
This role is ideal for someone interested in building a long-term career in leadership, sales, operations, and business growth.
WHO WE'RE LOOKING FOR
You might be a great fit if you:
- Naturally build rapport and make people feel welcome.
- Enjoy talking to people and initiating conversations.
- Are comfortable helping people make decisions without being pushy.
- Thrive in fast-paced environments where no two days are exactly alike.
- Take initiative and look for opportunities to contribute without being asked.
- Communicate confidently and professionally, both in person and over the phone.
- Enjoy learning, growing, and taking on increasing responsibility over time.
- Stay calm under pressure and focus on finding solutions.
- Want to be part of a growing business where your contributions genuinely matter.
Experience in sales, hospitality, retail leadership, customer service, membership sales, fitness, recruiting, or other people-focused environments is strongly preferred.
WHAT YOU'LL DO
Membership Growth & Sales
- Follow up with warm leads and schedule trial appointments.
- Welcome prospective members and families into the academy.
- Guide families through membership conversations and help them make informed decisions.
- Follow up with trial participants who have not yet enrolled.
- Build genuine relationships with prospective and current members.
Member Experience
- Deliver exceptional customer service to members and families.
- Assist with registrations, payments, and member onboarding.
- Support families with check-in procedures and general questions.
- Help create a welcoming, professional, and positive atmosphere within the academy.
Operations & Leadership Development
- Support day-to-day operations and help ensure the academy runs smoothly.
- Identify opportunities for improvement and contribute ideas and solutions.
- Assist with developing and refining systems and processes.
- Take on increasing responsibility and leadership opportunities over time.
- Work closely with ownership to learn the operational side of the business.
Events & Community
- Support special events, seminars, and community initiatives.
- Assist with team coverage and special projects as needed.
WHAT WE OFFER
- Starting compensation begins at Ontario minimum wage during the initial training/probation period, with structured opportunities for performance-based growth in compensation, responsibilities, and hours over time.
- Clear pathways for leadership development and advancement.
- The opportunity to grow into a full-time role within a thriving and expanding business.
- Free unlimited FLO Martial Arts membership.
- Hands-on mentorship from ownership.
- Real-world experience in sales, leadership, operations, and business growth.
- A supportive, high-energy, growth-focused team environment.
Pay: From $17.95 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking
Application question(s):
- This is a 100% on-site position based in Stouffville, Ontario with no remote or hybrid work options. Are you able to reliably commute to and work on-site for all scheduled shifts?
- Are you comfortable beginning in a structured training role at Ontario minimum wage with performance-based opportunities for increased compensation, responsibilities, and hours over time?
- Are you genuinely interested in growing into a leadership role with increased responsibility over time?
- Do you have previous experience working in sales, hospitality, customer service, fitness, recruiting, retail, or another customer-facing environment?
- On a scale of 1–10, how comfortable are you initiating conversations with people you have never met?
- On a scale of 1–10, how likely are you to identify problems and take initiative to improve them without being asked?
- On a scale of 1–10, how comfortable are you helping someone make a decision about joining a service, membership, or program?
- On a scale of 1–10, how comfortable are you working in a fast-paced environment where priorities can change throughout the day?
Work Location: In person
