Job Summary:
If you love making someone's day, we want to work with you!
As a Guest Services Agent at Inverary Resort, you will provide a service that is outstanding; always ensuring guests’ needs are exceeded and their experience is memorable. We greet each other and our guests with a smile and will be treated with the utmost professionalism, whether in-person, or via phone or e-mail. Primary responsibilities include registering and checking-out guests, inputting, checking and modifying reservations and concierge duties. Must be detail-oriented and have the ability to multi-task, problem solve and communicate effectively with guests and other hotel departments.
Duties and Responsibilities:
- Provide prompt and exceptional service to our guests in person or on the phone to ensure guests expectations are fulfilled to Inverary Standards
- Process guest accounts to ensure all charges and payments are accurate
- In partnership with team members, complete office or administration style tasks (reports, forms, filing, etc.) to ensure all daily duties and responsibilities have been achieved
- Actively drive sales through up-selling strategies to enhance the guest experience and to contribute to the company’s success
- Act as an Inverary brand ambassador by presenting a warm and hospitable personality that captures guests
- Resolve customer concerns immediately to ensure total satisfaction
- Be active in advocating for and maintaining a safe and secure environment
- Maintain familiarity with all Inverary products and services, as well as local attractions and events
- Maintain open communication with all team members and other departments
- Be continually aware of, and enforce, the highest standards of etiquette, personal hygiene and dress
- Attend meetings and training courses as required
- Any other duties as required
Qualifications:
- High school diploma or GED required
- A certificate or diploma in a related field preferred
- Strong customer service and troubleshooting skills
- Customer service experience in a hotel setting a definite asset
- Proactive, takes initiative, and a problem solver
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills
- Able to effectively communicate in the English language both verbally and in writing
- Continuous learner
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including proficiency in MS Word, Excel and e-mail
Working Conditions:
- Manual dexterity required to use desktop computer
- Shifts include mornings, evenings, weekends and occasionally holidays
- Lifting or moving up to 20lbs may be required
Equity, Diversity & Inclusion Statement:
Inverary Resort welcomes and encourages applications from Indigenous peoples, women, 2SLGBTQI+ individuals, Black and racialized people, persons with disabilities, newcomers to Canada, members of official language minority communities, and all individuals from equity-deserving groups. We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. Accommodations are available throughout the recruitment and hiring process upon request.
Job Type: Full-time
Pay: From $18.50 per hour
Expected hours: 35 – 48 per week
Benefits:
- Company events
- Discounted or free food
- Store discount
Ability to commute/relocate:
- Baddeck, NS: reliably commute or plan to relocate before starting work (required)
Work Location: In person
