Conference Services Manager
Banff Centre for Arts and Creativity —Banff, AB
- $51,731–$73,983 a year
- Weekends as needed
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
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Conference Services Manager

Banff Centre for Arts and Creativity -
Banff, AB

Apply Now

Job details

Full-time
$51,731–$73,983 a year
11 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Post-secondary education
Microsoft Office
Adobe Creative Suite
High school diploma or GED
Certified Scrum Master
Time management

Full job description

Conference Services Manager

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is the perfect location for meetings, conferences and events. Offering full-service meeting and conference facilities, we specialize in providing meeting facilities, programming, and services for many different sectors including corporate, association, government, and post-secondary. Conferences at Banff Centre provide delegates from Alberta, Canada, and around the world with exceptional meeting facilities in an environment that fosters inspirational learning. As a revenue-generating arm of Banff Centre, net revenue from the Centre’s conference operations supports arts programming.

Conferences at Banff Centre is looking for an enthusiastic Conference Services Manager to join their high-functioning team as they oversee and organize all aspects of conference and meeting event preparation. As the liaison between the conference group and the various departments at Banff Centre, our CSMs are highly-organized, self-motivated, detail oriented people with superior time-management skills who strive to ensure each group's Banff Centre conference experience is exceptional.

Roles and Responsibilities

Reporting to the Director of Conferences, below are some key responsibilities:

Operational

Liaise with the client prior to their arrival to confirm all details relating to their conference while at Banff Centre
Act as a liaison between the sales and service departments of Banff Centre as well as all other relevant departments to ensure a successful event for the clients and that all of the client's needs are met
Determine and take appropriate action to rectify any situation that comes in conflict with complete customer satisfaction
Ensure that all Group Resume Forms and Banquet Event Orders are timely and accurate
Establish on-going professional relationships with repeat clients
Be present on campus during client's arrival and departure days and ensure department coverage for clients on-site during the CSM's days off
Participate in weekly sales and operational meetings to communicate upcoming group needs and review tentative business
Liaise with preferred partners (transportation companies, exhibit companies, AV companies, decor companies) to facilitate with the smooth running of a conference

Financial

Ensure all sales contracts are adhered to and all contractual agreements are carried out.
Maximize meeting space and bedroom efficiency while controlling costs and providing optimal guest service.
Ensure that each group's billing is accurate and completed in a timely manner; following-up with clients on over-due accounts as required.

Sales and Marketing

Undertake reviews with past Conference clients to book repeat business.
Actively seek avenues of new business through relationship building with current clients.
Ensure that new sales leads are directed to and acted upon by a sales manager.
Organize and carry out conference site visits with conference leaders when requested.

Qualifications and Educational Requirements

Minimum three years' experience working in conference or event planning
Completion of post-secondary education in hospitality management or a related field
Certified Meeting Professional (CMP) designation preferred, but not required
Advanced knowledge of Microsoft Office including Excel, Outlook, Word, and PowerPoint
Experience working with Visual One property management software and Adobe Creative Suite is an asset
Capable of making solid, thoughtful decisions in a timely manner, sometimes without prior consultation with the department manager
Highly-developed time-management skills with high personal standards for accuracy
Able to effectively manage multiple projects while experiencing frequent interruptions

Special Requirements

Due to the nature of the job, the Conference Services Manager is occasionally required to work weekends and/or evenings.

Employment Terms and Benefits

In accordance with the terms of employment governing Management/PSP employees, this is a salaried, fulltime position, subject to a 6 month probationary period.
The salary range for this position is $51,731 - $73,983 based on experience.
The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan.
Benefits of working at Banff Centre are:
- Professional development
- Employee Assistance Program
- Hybrid Work Environment (3 days in the office, 2 days remote)
- Health care spending account
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

We are accepting applications for the Conference Services Manager position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at [email protected], 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.

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