banff ab reservation agent Jobs – 39 Openings This Week

Front Office Manager
Lake Louise Inn —Banff, AB
- $69,000 a year
- Full-time
- Customer service
- Hotel
- Front desk
- Wellness program
- Dental care
Quick apply
14d
Silver Creek Lodge Front Desk Agent
SILVER CREEK LODGE —Canmore, AB
- $19–$21 an hour
- Full-time
- Bar
- Customer service
- English
Quick apply
12d
Guest Service Agent
Basecamp —Canmore, AB
- $20 an hour
- Weekends as needed
- Hotel
- Hotel experience
- Dental care
- Vision care
Quick apply
Guest Service Agent
Basecamp —Canmore, AB
- $17–$19 an hour
- 8 hour shift
- Customer service
- English
- Hotel
- Dental care
- Vision care
Quick apply
Front Office Manager
Lake Louise Inn —Alberta
- $69,000 a year
- Full-time
- Customer service
- Hotel
- Front desk
- Wellness program
- Dental care
Quick apply
14d
Hotel Relief Night Auditor (Banff Location)
Canadian Rocky Mountain Resorts —Alberta
- From $19 an hour
- Full-time
- Microsoft Excel
- Windows
- Hotel
- Store discount
- Vision care
Quick apply
Guest Service Agent
Lodges at Canmore —Canmore, AB
- From $20 an hour
- Part-time
- Customer service
- English
- Hotel
- Dental care
Quick apply
2d
Housekeeper/Front Desk
Georgetown Inn —Canmore, AB
- From $18 an hour
- Full-time
- Customer service
- English
- Hotel
- Flexible schedule
Quick apply
9d
4. Reservations Sales Agent Full-Time
Discover Banff Tours —Banff, AB
- From $21 an hour
- Full-time
- Sales
- Computer skills
- Communication skills
Quick apply
Concierge Agent
FAIRMONT —Banff, AB
- $25.00–$30.53 an hour
- Contract
- Hotel
- Administrative experience
- Computer skills
- Dental care
- Vision care
Quick apply
9d
Guest Service Agent
Banff Collection by InnVest Hotels —Banff, AB
- $20.18 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
7d
Reservations Agent
FAIRMONT —Banff, AB
- $20.18–$25.65 an hour
- Full-time
- Microsoft Excel
- Sales
- Hotel
- Dental care
- Vision care
Quick apply
Switchboard & Reservations Agent
EMBLEMS —Banff, AB
- $18 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
- Dental care
- Vision care
Quick apply
Reservations Sales Agent
Banff Caribou Properties Ltd. —Banff, AB
- Weekends as needed
- Hospitality
- English
- Hotel
Quick apply
4d
Front Desk Agent - Immediate start
Banff Caribou Properties Ltd. —Banff, AB
- Weekends as needed
- Front desk
- Communication skills
Quick apply
9d
Spa Reservations Agent
FAIRMONT —Banff, AB
- $20.18–$25.54 an hour
- Full-time
- Microsoft Excel
- Sales
- Hotel
- Dental care
- Vision care
Quick apply
1d
Spa Reservations Agent
ACCOR —Banff, AB
- $20.18–$25.54 an hour
- Full-time
- Microsoft Excel
- Sales
- Hotel
- Dental care
- Vision care
22h
Guest Service Agent
Spring Creek Vacations —Canmore, AB
- From $20 an hour
- Part-time
- Hospitality
- Customer service
- Front desk
- Store discount
- Disability insurance
Quick apply
9h
Front Desk Agent
Spring Creek Resorts —Canmore, AB
- $20–$25 a day
- Weekends as needed
- Customer service
- Hotel
- High school diploma or GED
- Dental care
- Life insurance
Relief Night Auditor
Canadian Rocky Mountain Resorts Ltd —Banff, AB
- $18–$19 an hour
- Full-time
- Microsoft Excel
- Windows
- Hotel
4h

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reservation agent jobs near banff ab

Front Office Manager

Lake Louise Inn -
Banff, AB

Quick apply

Job details

Full-time
$69,000 a year
14 days ago

Qualifications

Customer service
Hospitality Management
Front desk
Office management
Business
Communication skills
Hotel experience

Full job description

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.

DETAILS

Located in Lake Louise
Valid Canadian Work-Permit Required for International Applicants
Full-time position, average of 40 hours per week

SUMMARY

Reporting to the Hotel Manager, the Front Office Manager is responsible for providing friendly and accurate service to guests, as well as ensuring a smooth operation of the Front Desk and Reservations Teams. This is a hands-on position and requires a high amount of guest interaction, where the Front Office Manager will be required to assist the Guest Service Agents and work on the Front Desk throughout their shift.

RESPONSIBILITIES

· Perform duties associated with the Front Office including but not limited to check in, check out, reservations, guest relations, concierge and switchboard

· Resolve guest issues during and post stay while ensuring guest satisfaction

Actively review and act on feedback received from guests via booking websites, and other sources to ensure guest satisfaction and maintain a positive image of the Hotel

· Hire, train, and lead Guest Service team (Front Desk, Reservation, and Night Audit) in order to maintain the desired level of service and in line with the Hotel’s service standards

Conducts performance reviews, progressive discipline, and ongoing feedback & development with Department Members

· Complete scheduling and payroll

· Ensure Reservations and Front Desk team complete month end duties

· Complete Star Report (Revenue Management Data entry)

Audit and follow up on Oculus secret shopper results
Ensure that Department Members are fully aware of internal programs and promotions, selling strategies and are always informed with up-to-date information
Supervise the billing and cash processes to ensure compliance with company standards
Manage group files and no shows, and ensure all departments are aware of their details
Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
Point of contact in event of an emergency
Keep the Front Desk till balanced and stocked with change

· Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times

· Participate in department employee satisfaction events

· Answer enquiries regarding hotel services, and services available in the community

Ensure that front desk and lobby area are clean

· Hold regular meetings with Department Team Members

· Assist Housekeeping by completing rooms check and selecting sections of the hotel to block

· Spot check reservations and rate overrides to ensure job tasks are completed correctly

· Monitor rooms inventory, types and categories

· Other duties as assigned by Hotel Manager

QUALIFICATIONS

5+ years experience as a Front Office Manager, or Assistant FOM in a similarly sized property
Preference for candidates with a 2 year or more Hospitality or Business Diploma/Degree
Excellent communication, interpersonal, administration, and communication skills
Knowledge of foreign languages is an asset
Opera experience preferred
Ability to work different shift hours, including overnight shifts
Energetic, flexible, hands-on individual with initiative and integrity
Ability to work under pressure in a fast-paced work environment
Friendly and pleasant demeanour

Job Type: Full-time

Pay: $69,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Vision care
Wellness program

Application question(s):

Are you willing to relocate or be able to reliably commute to Lake Louise, AB for this position?

Experience:

Front Office Management: 5 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

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Front Office Manager

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Front Office Manager

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