Barrie, On Freight team associate Jobs – 5 Openings This Week

Dealer Experience Advisor
Napoleon —Barrie, ON
- Monday to Friday
- Remote
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care
Quick apply
Warehouse Associate
Nedco —Barrie, ON
- Forklift
- High school diploma or GED
- Data entry
Overnight Freight Associate Part Time (BARRIE)
The Home Depot Canada —Barrie, ON
- $20.10–$21.85 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- No travel
2d
Merchandising Assistant Manager
Dollar Tree —Angus, ON
- From $19.10 an hour
- Full-time
- Sales
- Communication skills
(CAN) OTC Overnight Stocker
Walmart Canada —Barrie, ON
- From $17.75 an hour
- Full-time

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Dealer Experience Advisor

Napoleon -
Barrie, ON

Quick apply

Job details

Permanent

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
CRM software
Spanish
Microsoft Excel
Microsoft Access
Microsoft Outlook
Customer service
ERP systems
English
Microsoft Office
High school diploma or GED

Full job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

Title: Dealer Experience Advisor - Remote

Reports to: Dealer Experience Team Leader

Hours of work: 8:30 a.m. to 5:00 p.m. EST Time Monday to Friday

Must be bilingual (English/Spanish).

Job Purpose: Work through anticipation and fulfillment of dealer experience desires by providing the highest level of service to all customers. Processing and supporting orders and inquiries received via all channels (email, phone, portals, and chat) inside of the communicated service level expectation.

Key Responsibilities and Accountabilities:

Enter orders in computer system that have been received by phone, email and or portals. Compose and send email order acknowledgements back to dealers.

Answer dealer inquiries on invoices, product, pricing, availability, and shipping.

Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. Provide the dealer the best possible ETA date using all available tools.

Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues.

Coordinate shipping between internal departments and dealer. Expedite shipments when needed and create freight credits.

Create return authorizations for dealers who wish to return product from orders. Coordinate with logistics support to arrange details and credits.

Maintain and update dealer account information in all systems to ensure proper alignment of processes.

Answer inbound phone calls and make outbound phone calls to dealers regarding supporting hearth and grills.

Complete assigned projects and training. Obtain product knowledge to offer dealers the correct parts for orders.

Input memos to correct order entry errors.

Create relationships with internal sales team to ensure alignment of messaging to dealers.

Assist dealers with technical questions regarding Mynapoleon.com, Ship early and Co-op portal.

Education and Experience:

High School Diploma

1- 2 years customer service experience

Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook). Experience with ERP (Dynamics 365) and CRM systems considered an asset.

Must be bilingual (English/Spanish).

Ability to use multiple systems and screens simultaneously while on the phone answering dealer questions.

IGNITE YOUR CAREER, Some of our competitive benefits include:

Competitive Compensation / Wages
Medical, dental, and vision insurance
Retirement Savings Plan (RRSP/DPSP)
Tuition reimbursement
Life insurance and disability coverage
Associate Purchase Programs, Product Discounts, In-house Sales
Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
Napoleon Cares – Associates helping Associates
Employee Assistance Plan
Napoleon Recognition Program
GOevisits, virtual doctor visits And more!

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

Quick apply

Refine Your Search

freight team associate jobs in barrie, on

Dealer Experience Advisor

Warehouse Associate

Overnight Freight Associate Part Time (BARRIE)

Merchandising Assistant Manager

(CAN) OTC Overnight Stocker

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